Dunelm Avis 

Easy to use app and quick delivery o the items ordered

Lovely quality pillows. Easy to use web site. Speedy delivery

Great communication as to purchase and eventually delivery

Wanted bed set in particular cplour. Dunhelm was only place that had complete set. Not my prefered fabric but needed something as had bed which couldnt use. Fantastic price and washes up well and perfect colour.

Easy to order, excellent quality items at a very reasonable price. Also delivery beyond great.

Visited Bolton store today, had super festive toast sandwich and fabulous apple pie!
Bought lemon cheesecake for later take out!
Staff so friendly and helpful, especially Jennifer in cafe!
Thank you so much, had lovely lunch and spent ages browsing.
Newly refurbished store is great improvement, open plan and bright.
Toilets leave a lot to be desired, such as loo paper and a dryer that works! Only one toilet working!
Maybe they are next on the refurbishment list?

We ordered some long curtains from Dunelm and received an email saying they'd be available to collect in store by Wed midday. We visited on Fri AM to collect, to be told that they weren't in and they didn't know when they would be. They said that it was likely that if the order didn't come in that day that they would cancel it. Useless for us!

Highly satisfied with item, price and service. Many thanks. Bathroom mats of good quality. Arrived in good time.

The staff were excellent very helpful and friendly
As Specially a lady' called Julie went above and behind to sort thing out what i needed on several times when i have shop there
Many thanks mr waterfield

Conflicting return instructions and no proper response after five days

I ordered two made-to-measure roller blinds. The dispatch email said unwanted items could be returned or exchanged and provided a barcode for an in-store return. That section did not mention an exclusion for made-to-measure items.

When I visited a store, the return was refused because the blinds were made to measure. I emailed customer services on 11 October with the dispatch email and supporting evidence, asking them to review the conflicting information and authorise a return and refund.

The automated acknowledgement said they usually respond within 48 hours. As of 16 October, five days later, I have received no substantive response and have now sent a follow-up.

The conflicting instructions and lack of a proper response have been frustrating. I would appreciate a clear explanation and a fair resolution, and will update this review when Dunelm responds.

Super quick order confirmation and collection at the local store.
Good quality products.

Very helpful, polite, on time, perfect fit, pleased with fitter.

Helpful member of staff who got me exactly what I wanted.

Very smooth and easy. Can always trust dunelm with the actual product as well.

All purchases from Dunelm were excellent. Our new curtains, our pillow cases, fitted sheets and quilt cover and my beautiful dressing table light up mirror. Delivery was really quick and using online ordering was very easy as well. Thank you Dunelm

Just when you think things with this shambolic company couldn't get any worse, I can assure you they do!

Following multiple attempts to obtain a simple barcode to return a substandard order, Dunelm has now decided on an arbitrary partial refund of £21.60 for a single item, and failed to account for the other £34.20 worth of goods in the same package. Urgh, what a disaster this company is. Never again, shop elsewhere people!

l wanted a bathroom pedestal mirror and my local branch was out of stock so I went to Thorpe park in leeds as it was showing 2 in stock. got there and none on shelves , wanted some specific hand-wash which was showing 10 in stock at wakefield , couldn't find any in store and the assistants weren't sure where it was .
I've now given up trying to spend my money at dunelm.

In store fine. Online not great.

Placed my first order on Wednesday morning. Paid extra for next day delivery. No tracking info sent.

The next day came and went no sign of delivery.

After going back to the site I get a very unhelpful dashboard which shows it was apparently dispatched, but then nothing.

I eventually find a link to DHL (uhoh!) surprise, surprise the worlds worst courier service has experienced an ambiguous ‘delay’.

It’s been 24 hours on and not a peep from either Dunelm or DHL (in fairness I didn’t expect to hear from DHL, they set my expectations on their garbage service a long time ago).

Like other places I have reviewed that use DHL, I won’t be ordering online from Dunelm again. A bad 3rd party courier is one thing, but not taking ownership of your supplier management problems is quite another.

I did try and contact them but their chatbot was less than useful. Wasn’t given the opportunity to speak to an actual human.

Would be 1 star but I’ll add another for the in store experiences previous.

My second lot of frames ordered for pick up. Good quality and price. Easy to pick up.

Terrible delivery by their delivery partner InPost. Missing item, the driver left the item on the porch without ringing the bell, no photo evidence of where the parcel was left. No FAQ of what to do when the item is missing. Impossible to get through to customer support, average waiting time is 20 mins 😳. On a positive note, right after 'delivery' they collect feedback and measure NPS .
I've adjusted the rating after speaking with Jessica, who agreed to re-send the order. As in many companies, customer care workers always try to do their best to help, but Dunlem needs to hold their partners accountable for the service