Dunelm Avis 

16.10.2026 UPDATE. Well it wasn't delivered last night, as promised in an email from Dunelm at 9.06pm. The delivery company, however, keep informing me, by text, that the delivery date is next Monday. I think this case, and the other similar cases described by customers, indicates that Dunelm and the courier are acting quite independently, a fatal condition for customers of large items. Other online retailers of furniture can get the delivery process right. The deliveries manager at Dunelm needs to go on a course of some kind, where he or she will learn how others do it. Perhaps crowdfunding could be employed. I don't blame the courier, AITHD, in this case. They come when they say they will, the problem is where Dunelm give a date.

UPDATE ON ABSENCE OF CHAIR DELIVERY.
At 9.06pm tonight, 15th Oct.,I was sent an email from Dunelm, (yes sent at 9.06pm), stating that my chair would indeed be delivered that day, as originally promised 15th October. However, with only 3 hours before midnight, I didn't wait up, but I admit I did check outside to see if it had been left by the door.
This compounds my view that delivery of large items at Dunelm is a shambles. To many customers buying large items which require them to be at home at time of delivery, this uncertainty on delivery can be a costly affair. I will not be dealing with Dunelm again.

Ordered a £400 chair on 6th October. Was informed delivery would be 15th October, today. Have heard nothing since.
Tracking of order shows order processed but not shipped. Won't be coming today then.
Previous experience - £800 settee last month arrived a day late. This company have 'form', as they say in the criminal world.
Regular updates to follow.

Update 5pm 15.10.2026. Item hasn't arrive on date arranged. However, today did receive message from a courier asking me to arrange a delivery date. I had thought we'd done that some time ago, for delivery today. Not good enough. Customers rely on agreed dates in order to be at home to receive large items like a chair.
Looking at other reviews, Dunelm seem to have a history of poor delivery. They have 'Form' in this area.

Bought slippers, they arrived breaking and broke within a couple of wears.

The store experience was excellent. The quiet experience very good.the survey was excellent. But trying to contact the store to discuss materials was hopeless. We rang more than ten times over a period of Fife days and no one answered the phone. We were told to ring back on the auto system. We are now trying Hillary’s.

Delivered on time. My product is excellent. Will use Dunelm again

Very good service from staff only issue was the customer slot booking system but apparently new

After ordering my goods it still hasn’t moved and hasn’t been shipped I will not be using you again

The chair was very good quality
delivery was prompt.
Delighted

Easy to order, easy to collect. Friendly staff

Shop assistant extremely helpful and that delivery would be within three days.
Unfortunately Dunelm have contracted out and it was very disappointing. From that experience we would not buy anything that required delivery. We would go elsewhere.

EXETER STORE The cafe staff are pleasant and helpful and food good. Always use it when I go there. Val on the till always has a smile and asks how I am when I pay for my goods from the store.

A simple replacement request turned into a catalogue of errors.

If I could leave 0 stars, I would.

The bed I ordered arrived with two damaged drawers.

Since then, Dunelm has sent two replacement drawers in the wrong colour, sent another two replacement drawers in the wrong colour, sent only one drawer when two were required and that drawer had a large black mark, despite stating it had been quality checked before dispatch.

I now have 7 unusable drawers awaiting collection, which will take nearly a week to pick up, even though they assured me collection of the wrong drawers would be within a day if they were wrong again.

What should have been a straightforward replacement has required multiple deliveries, repeated chasing and significant inconvenience, and is still not fully resolved.

Based on this experience, I would never order furniture from Dunelm again and would not recommend them to others.

I have purchased this rug once before and I see a few differences between the quality of the first compared to the one I have now overall I’m happy with it because I wanted a wool rug however I do feel that some parts of it overall make-up are less in quality than the first rug I had

Quick delivery of a very heavy mirror. The delivery guy was so helpful and offered to bring it into the house. Lovely item.

All the items arrived quickly as promised and were as described.

I am not certain what part of my shopping experience I am reviewing?
If it was the ease of using the website online, no problem!
If it's delivery?
Well, two separate deliveries, one with Evri which was shown as being delivered on Sat 10th Oct and still hasn't left their warehouse!
The other part of the delivery with DHL shown as delivery on 16th Oct.
I can live with realistic delivery times, but Evri's lack of updates other than going on their site to check isn't good. They are doing you a disservice!

Placed Order in Store yesterday. Need to cancel.
Store never answers calls, yesterday or today.
0345 customer service hangs up after being on hold an hour.
Facebook page Webchat says they will see if someone can help but then no response for the past hour.
ZERO customer services. They take your money and hide from you.

The salt pig fits perfectly into a contemporary kitchen and the large opening makes the salt easy to access when cooking.

So simple to order on line and kept you updated until it arrived and it arrived on the day they said

Good quality quilt.brilliant price for a quilt that comes in two different tog ratings that can be used together(press studs).delivery was fast but sadly driver forced parcel into green box(complete with spiders webs.Luckily quilt was double wrapped(but driver didn't know that).order was easy to make,very impressed.

The courier you are using was blinking rubbish , first the was an issue locating my parcel . When it did arrive it wasn't my name and address it was a neighbours. At 19-10 there was a nick at the door , a courier with my parcel , and asked me.uf I had someone else's . How difficult was it to deliver to the correct address