Durian Furniture Avis 

Poor Platform no proper service and support.

They don’t have idea of my order they can’t see the status.

I can’t see order history on e-commerce platform.

Very bad service when they take order they said in delivery in 5 days and when he take order take money & order then he said delivery time minimum 20 days this is very bad 😩😩😩😩

👍very easy n customer friendly online portal and awesome quality, trendy designs,, technically designed comfort in furniture.

Very prompt delivery. Online purchase is a good option.

Clock design is amazing. However finishing is not upto durian mark.

Bought the product online .Got the delivery with some defect in the sofa which was observed later in the day. Informed to Durian for rectification. Still struggling to get the response.

Awesome product...New piece... Elegant look... On time delivery... Quality maintained...!!

I haven’t received my sofa yet...no update

Since purchase of the durian product, i have got no whereabout about the same. I have also written two emails,which have went unanswered. This leads to decrease in trust when customers buys products online.

I received a call from your kirti nagar location a few minutes before dispatch on October 3I st. Next the girl kept calling even though I had told her I will speak to her after and hour. Then the day passed and nothing moved. That was the last time they reached out. Today, November 01, not even a single call! Now I am not sure how to go about it

Purchased: 1. PURCHASED 2 BOOK CASES, DELIVERED ON TIME. FITTING DELAYED BY 2 DAYS, COMPLETE FITTING NOT DONE TILL TODAY DUE TO NON-AVAILABILITY OF ACCESSORY. QUALITY IS NOT UP TO THE PRICE.

2. BOOKED ONE EXECUTIVE TABLE ONLINE. AFTER REACHING DELHI STORE THE DELIVERY WAS DELAYED BY 6 DAYS. THE FITTERS WERE NOT COMPETENT ENOUGH TO FIT THE TABLE. MY SON HAS TO DO THE HONOURS IN FRONT OF THEM.

MY ADVICE: AVOID DURIAN AS THEY ARE UNABLE TO KEEP-UP WITH THE BRAND IMAGE. YOU WILL FEEL BAD ABOUT YOUR CHOICE. BETTER PRODUCTS ARE AVAILABLE AT THAT PRICE OR EVEN LOWER PRICE.

Product is awesome and elegant.
Giving 4 stars as it is expensive.

The shade of color is too dark which is different from one shown on the web site while ordering. It is disappointing that Durian doesn’t buy back its own old furniture or even helps in disposing it off. Disposing off old used furniture in environmental friendly way is a challenge in a city like Mumbai. They should consider it seriously.

Status of product delivery timeline not clearly mentioned on the site. After 8 days of the order, i still don't know when my product will be received.
Calling the customer service did not help as they were not aware of the date and the call back promised did not happen. Interaction over web chat was one of the worst. The person / bot did not understand the question and provided a scripted reply which did not give me the delivery date.
In the times of same day delivery, this kind of service is very very disappointing.
Mitesh
9810258627

No feedback or response after making repeated calls after placing order