I bought this chair for my home office,and it's been a great choice.The high back provides excellent support during long work hours,and the seat is comfortable even after extended use.it looks profess... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The shade of color is too dark which is different from one shown on the web site while ordering. It is disappointing that Durian doesn’t buy back its own old furniture or even helps in disposing it of... Voir plus
I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which... Voir plus
L'entreprise a répondu
I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!
Coordonnées de contact
Mumbai, Inde
- www.durian.in
3,8
Bien
289 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Pathetic Service and Customer Care
Just had a super bad experience with Durian. Never I am gonna buy products from onlime.store. Such a long delay in delivery,.no communication, no support from call centre, chat, etc. Had to call, email, message dozens of people but no one were supportive.
24 avril 2021
Réponse de Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
pathetic service : Fraud
ear Durian Team,
It has been the worst experience that even after more than 2 months my problem is not solved. Ticket No# 14907.
I was having patience so far that my problem would be solved. i paid in full for a defective material. Is this Durain furniture is for. I will wait for this week only, if not solved you will see this complain flying on twitter and other social media for the fraudulent activity by Durain team.
I have received a defective desk. 2 parts of it has a crack and the slider is not working properly. The delivery person convinced us that it will get changed. He had also sent the pictures of the defective parts to Mr. Shivam. Also Mr. Shivam from Durian ( 9644415742 ) confirmed that the defective part would be changed.
Till now, i do not have any update. It seems that Durian has duped me with the defective piece. Can you help me get the fresh piece which i have paid the money for.
order no. : D#24581
Now I need a complete replacement.
Regards, Rahul Chandra ( 9709018602 )
15 avril 2021
Réponse de Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The quality of the recliner sofa…
The quality of the recliner sofa purchased is very good. Delivery was done quickly.
I would have preferred if it was mentioned that it is made in china. I thought it is made in India.
14 avril 2021
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Quality is good only problem is no…
Quality is good only problem is no option to set back inclination.
13 avril 2021
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Réponse de Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Worst product I ever purchased!
!!!!!! IMPORTANT !!!!!!
I got a sofa set and 2 beds from durian. And trust me I did nothing else but cry after making this purchase.
I have got my sofas repaired twice in 2 years. And the quality of bed is also bad. The wooden frame structure of the bed is too weak. Had to get that repaired too.
NEVER EVER EVER! buy anything from here. I think repairing their own products is one of their money making strategies.
10 avril 2021
Avis spontané
Réponse de Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We would need additional details regarding your order to resolve this. So please contact us at customersupport@durian.in or call our team at 9167990044 and we’ll work with you to sort this as quickly as possible.
Please contact us at customersupport@durian.in or call our team at 9167990044 and we’ll work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
Terrible experience
Terrible experience. This is the 2nd time i had purchased chair from Durian & it has disappointed me. How should one feel when the chair arrives only in the upper half part & the bottom half is missing & you have this kept in your house for 10 days? How should one feel when the newly purchased chair starts to fall apart in pieces & to get it sorted you have to wait for almost 14 days? This is surely my last purchase from Durian & i'll make sure i will not recommend it to anyone i know.
1 avril 2021
Réponse de Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Good Quality Furniture
I bought Vectra MB chair. Ergonomics wise I would rate it 7/10. Quality wise 9/10. Could have used soft plastic material on hand rest. Otherwise all good.
31 mars 2021
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Meh. If you want to feel good about what you are buying then maybe. The material is great and installation was excellent but overpriced
The make and material is good enough. Why 3 stars? The chair already has an open stitching.
29 mars 2021
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Chair is fine but some problems
1. delivery and installation should be on the dame date
2. The plastic circular cap which is placed under gas lift is of cheap plastic grade and was found broken/cracked during unboxing.
18 mars 2021
Réponse de Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Best place for furniture
Best place for furniture. Recently bought a pillow online and it was the best decision I've taken in years.
11 mars 2021
Réponse de Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Delayed in delivery but installation is…
Delayed in delivery but installation is very fast, product is also very good and durable, just need to improve delivery line
9 mars 2021
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you taking the time to share your feedback with us.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
------------------------------------
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Happy Customer
Durian is amazing, I had lost all hopes of the product getting fixed. But realized that Durian religiously tracks all product complaints. One of the day a gentleman Ashish called up, apologized for an open service complained, kept a track this my chair got fixed.
Good job Durian Team!
I am so happy that still someone is caring for customer satisfaction.
5 mars 2021
Réponse de Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Delivery is very slow and there is no…
Delivery is very slow and there is no satisfactory reply from the Team.
Price is also in higher side
2 mars 2021
Réponse de Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Neck support issues
Overall experience is good. There was a delay in installation. There is some issue with the neck support. It is not comfortable.
1 mars 2021
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Excellent service and quality product.
28 février 2021
Réponse de Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Strong and durable chair
Strong and durable chair. Lumbar support only works vertically but not horizontally as shown in images.
27 février 2021
Réponse de Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Wrong chair was sent
Wrong chair was sent. I had ordered two same chairs but two different chairs were delivered. While this isn't expected but even being considerate towards human error, my pain point is not the wrong product delivery but rather the overall handling by the company.
No company representative ever contacted for assembly after the first set of parcels were received.
Upon returning the wrong chair from my side, no update was given for more than 2 weeks. Was left completely clueless on the status of when would the pending chair be delivered. So much so in the name of a branded experience!
On sending a simple complaint email to customer care team while following up on pending chair, there was no courtesy to even respond per return mail. Very strange practices!
Then, the chair that has finally been replaced after a delay of over 3 weeks, turns out to be having a faulty screw positioning. I spent precious 2 hours (after having fixed the chair that was previously returned), it's effort again gone in vain.
By the way, upon getting the pending chair, I had again waited for 2-3 days, thinking that after the first bad experience, probably the company would try to pacify the customer and at least send someone to assemble the chair but not the case.
Overall, repeated set of poor experiences. I am so annoyed that keeping the chair would remind me of horrible experience. It is in mutual interest that the company arranges to get the chairs back and simply refund my money.
25 février 2021
Réponse de Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Excellent product
23 février 2021
Réponse de Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
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