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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have ordered several times from the Dvor app and the shipping is usually next business day or two. After that, I am at the mercy of the shipping company, NOT Dvor. They have good prices on some it... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Items with wrong color delivered. I wrote an email but received no answer. Absolutely ZERO customer service.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Good to great pricing on quality products from a vast array of manufacturers. Once ordered the time between making the purchase and the shipping notification seems a bit of lead time, on the one ha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered the Nitecore P23I flashlight, it was an easy and fast order. I do wish DVOR would sell more products to folks in WA state. I understand their concerns about being sued but other companies th... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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4,1

Bien

TrustScore 4 sur 5

4 k avis

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,1

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(3 809)

75 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Yet another let down.

Always great pricing & products, but the availability & the shipping are horrendous. If you don't have it in stock, don't put it up for sale. The gimmicky timer reserve/buy before time runs out,. then having to wait 1-1/2 months or more, with several extended delays... not sure it's worth it. Very frustrating & aggravating. To top that off... the delivery was literally thrown in the dirt, less than a foot from the concrete pad under the door, box was obviously busted open and re-taped, & missing a purchased item upon delivery. Sorry, this time was a fail through & through. Sad, I liked this site, and want to keep liking it, but this is BS.

20 mai 2024
Avis spontané
Logo de Dvor

Réponse de Dvor

We are very sorry for the delivery issues experienced with your order. Whenever you have a moment, please contact our Customer Care team to provide an order number so that we can communicate these concerns to the appropriate carrier that handled your shipment.

Additionally, please note that the product's availability is listed to the right of the Add to Cart button. If it is in stock, it will say “In stock” or "Expected to ship within 1-2 business days". If it is out of stock or shipping from a sister warehouse, it will show the estimated timeframe for shipping.

In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control.

When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. You also can cancel your backorder any time before the item is being prepared for shipment by using our online tool. If timing is critical, we recommend contacting our customer care team for assistance in selecting an in-stock replacement.

While we, again, sincerely apologize for the negative customer experience that you have had with us, we hope that the above information has been helpful. We appreciate your feedback and genuinely value all of our customers, and hope that you will give us another chance to regain your confidence and trust. Thank you.

Noté 5 sur 5 étoiles

You have to know how to shop at Dvor

You have to know how to shop at Dvor to have a good experience. You HAVE to look for expected shipping times. If anything is more than a couple weeks out, it's hard to trust. Also, look around and make sure they have the best price on an item. They often do, but not always. Finally, $10 flat rate shipping is...expected, not the best but not the worst. I agree that they should lower their free shipping threshold to $99 or even $200. I would likely buy from Dvor more often.

9 mars 2024
Avis spontané
Noté 2 sur 5 étoiles

Shipping and bad policy

The selection and pricing is quite fair. For the snails pace of shipping, it ought to be free after $99+ purchase. Also, I tried to order an upper receiver, and they wouldn’t ship it to my state even thought there is no law restricting shipping of non serialized parts. I didn’t get a call asking if it could go somewhere else or even that it was canceled either. I call customer service too see if we can change the shipping address to my other in a different state, they said no we have to cancel and re order. No big deal. Go to re order and of course, out of stock. Moral of the story, I do love Dvor and order all the time. If possible, lower shipping rates would be great, and state/ local shipping restrictions would be great if listed in the description

31 janvier 2024
Avis spontané
Logo de Dvor

Réponse de Dvor

Greetings! We sincerely appreciate your business and thank you for your feedback. We truly value our customers and enjoy hearing about their shopping experiences with us.

While we regret that this particular order did not work out as planned, our support of the 2nd Amendment is made undeniably clear by the products we offer. We are one of the few online retailers who never stopped offering completely legal products based on public or political pressure. Due to the nature of our business, certain items are subject to federal, state, and/or local laws which may limit our ability to accommodate sales of such items. Dvor makes its best effort to ensure that it remains current on all laws and regulations as applicable. We are committed to making sure that we abide by all applicable laws with every order that we receive. For more details on our compliance policy, please check https://www.dvor.com/domestic-compliance-policy.html.

We hope you’ll continue to support us in the future for all the products we can legally offer. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Thank you again!

Noté 4 sur 5 étoiles

Shopping at Dvor

I've been shopping at Dvor for many years, and found it mostly reliable with many products to find that I enjoy. From hunting, shooting, camping and everyday life.
My only issue is product availability, when a product is placed on back order( is not available after 30 days), they should be more pro-active and offer to cancel the order. This may allow a customer to actually go back to another item they would have choose at the great value the site provides.

14 mars 2024
Avis spontané
Noté 4 sur 5 étoiles

Great Selection

DVOR always has a great selection of gear for hundreds of platforms. I always check with DVOR when searching for an item as they usually have what I am looking for. I gave DVOR a 4 due to the fact shipping takes too long. I know DVOR can't control the USPS but DVOR should offer faster shipping options. Their pricing is mid to high and I would like to see more free shipping options. I have never had an item lost or damaged in shipping and I will continue to use them in the future.

9 janvier 2024
Avis spontané
Noté 2 sur 5 étoiles

Stop using DHL! I will give a 5 star rating if you do.

The DHL/USPS shipping method is the worst shipping method there is. It is a lot faster if you drop DHL and use USPS directly.

12 mars 2024
Avis spontané
Logo de Dvor

Réponse de Dvor

Greetings Santiago! We are truly sorry for any delivery delay that you may have experienced. Please note that our Value Shipping method uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. To find this information and more, please see the Shipping Policy section of our website (https://www.dvor.com/shipping-policy.html).

We value our customers, and appreciate you for taking the time to provide us with this feedback. We hope that you will continue to choose to shop with us in the future. Thank you!

Noté 5 sur 5 étoiles

Ordered a five round magazine for one…

Ordered a five round magazine for one of my rifles. It was one of the first times I've seen that mag on sale for a reasonable price, so it was ordered on January 28th. It arrived at my mailbox on February 9th. That amount of time was OK with me. The mag was in perfect shape and should give me years of service.
Nice job, Dvor!

9 février 2024
Avis spontané

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