I have ordered several times from the Dvor app and the shipping is usually next business day or two. After that, I am at the mercy of the shipping company, NOT Dvor. They have good prices on some it... Voir plus
L'entreprise a répondu
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Items with wrong color delivered. I wrote an email but received no answer. Absolutely ZERO customer service.
L'entreprise a répondu
Good to great pricing on quality products from a vast array of manufacturers. Once ordered the time between making the purchase and the shipping notification seems a bit of lead time, on the one ha... Voir plus
L'entreprise a répondu
I ordered the Nitecore P23I flashlight, it was an easy and fast order. I do wish DVOR would sell more products to folks in WA state. I understand their concerns about being sued but other companies th... Voir plus
L'entreprise a répondu
4,1
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I've been a DVOR customer over 10 years…
I've been a DVOR customer over 10 years now.
Without fail, I find a good deal on an item and they deliver. It can be weeks sometimes from date of order and delivery but they are transparent about this and there's no surprises. For the money saved, I can manage the wait times.
For my most recent items, as always, DVOR delivered as expected.
3 septembre 2024
Avis spontané
I have had very good experience with…
I have had very good experience with Dvor. However, it and Optics Planet need to improve the software link from once they recognize an order to uploading the tracking data when the item is shipped. Frequently there is no tracking link provided. I have had to call Dvor and get the tracking number.
7 août 2024
Avis spontané
Fast to ship
Fast to ship, emails when ready and shipping...
I like the feature that shows when the item will be shipped so I don't get caught off guard.
I like the daily deals, just need more of the good stuff...
And when you do a warehouse cleaning, do it! Deop your stuff a couple of bucks to offset the tax!
Best regards
Ken
24 août 2024
Avis spontané
I had been looking for premium 6.5…
I had been looking for premium 6.5 Grendel ammo and finally was able to find some in stock through Dvor.com. Shipping cost was minimal, and UPS delivered it to my door in about 7 days. I received all items ordered in good condition. I haven't been able to take it to the range yet, but the 123gr Sierra bullets should perform admirably.
21 août 2024
Avis spontané
Missing item
Items took a month or so to ship. I finally received my order, well…2/3rds of it. They never shipped third item. After contacting customer service and replying to their email, haven’t heard back. Will not be ordering from them again.
8 juillet 2024
Avis spontané
Réponse de Dvor
Greetings PK! We sincerely apologize for this negative customer experience, as that is certainly never our intention.
We were able to review your order and see that you have been in communication with our Customer Care team. After we were notified that 1 item was not received, we immediately opened an internal investigation, which included reviewing CCTV video footage from our warehouse packing station. This footage shows that all 3 items were correctly packed together and shipped out in the same package.
While we cannot determine where the issue may have occurred, we have re-shipped that item to you.
We hope that your concerns have been properly addressed and regret any mishap that may have occurred while your package was in transit. We hope that you will decide to give us another chance again in the future. Thank you!
Great advertised goods but I can't…
Great advertised goods but I can't review the item because after 6 weeks its still not here. They keep moving out the delivery date. If you need something don't get it from Dvor. If you want the item and don't care if it will take a month or three to get there then order. Ordering from there partner companies is a mush better bet. I doubt if these partner companies will stay a partner company much longer. Are they using our money to keep there operation going? I think there is a legal term for that...
15 août 2024
Avis spontané
Réponse de Dvor
Greetings! We want to look into this further, but unfortunately, do not have enough details from your review to locate your order. Based on the situation described, though, it appears that your order includes products that are out of stock and on backorder.
When we have back-ordered items, we work with our supplier to get the products as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control.
When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. You can also cancel your backorder any time before the item is being prepared for shipment by using our online tool. If timing is critical, we recommend contacting our customer care team for assistance in selecting an in-stock replacement.
While we regret the negative customer experience that you have had, we hope that this information was useful. If you have any additional questions or concerns, please do not hesitate to contact our Customer Care team. Thank you!
Cystomer Service is .....where?
I purchased some clothes in the early spring (April). It is now fall in Alaska (August).1 item is being held up. I keep writing to ask about status and the responses seem outlined and repetitive. There isn't any follow thru. There isn't any communication. I am questioning the need to use Dvor and if your order is lost in the dark web, never to be found!
13 août 2024
Avis spontané
Réponse de Dvor
Greetings Ty! We have reviewed your order and show that 2 of the 3 items purchased were out of stock and on backorder when your order was placed. In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control.
When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. In addition, you can cancel your backorder any time before the item is being prepared for shipment by using our online tool.
While we sincerely apologize for any disappointment, we hope that the above information has been helpful. Should you have any additional questions or concerns, please do not hesitate to reach out to our Customer Care team. Thank you!
sketchy delivery times
Dvor has nice products, but often times their delivery time is really extended. If you purchase something from them for a trip or event in which you need the product quickly, you should enquire about the delivery time. Otherwise you might be in trouble.
22 juillet 2024
Avis spontané
Réponse de Dvor
Greetings Joel! Thank you for providing us with your feedback.
We truly apologize for any delivery delay that you may have experienced with your order. As stated in the Shipping Policy page of our website (https://www.dvor.com/shipping-policy.html), we also offer express shipping methods for qualifying domestic and international orders. Just select your preferred express shipping option at the time of checkout. If express shipping methods are not available for selection, your order doesn't qualify for expedited delivery.
Should any questions arise, our Customer Care team can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.
Thanks again!
Dvor is a clearance outlet with some good deals
Dvor is sort of a clearance outlet, so the products offered vary regularly and it's a bit of a grab-bag; but if you are patient and check through regularly, you can get some good deals. Sometimes an obscure item comes up that is just what you were looking for - whether you knew it or not.
6 juin 2024
Avis spontané
Sig Sauer Pro Red Dot Site
I been waiting to purchase the Sig Sauer pro 3 MOA red dot site for my sig I was just waiting for the right price. Since I have a membership with DVOR they advertised for a great price that I couldn’t pass up and I’m glad I purchased it because I love the way it looks on my Sig and the way it performs. It was legit, very affordable, and fast shipping.
23 mai 2024
Avis spontané
Great selection, great price!
27 mai 2024
Avis spontané
Long time
Took a month to get it and the soft book came with a bent and creased cover
17 juin 2024
Avis spontané
Réponse de Dvor
Greetings Sara! We sincerely apologize for any issues that you have experienced with your order. We want to investigate this for you, but need additional details to do so. Whenever you have a moment, please contact our Customer Care team to provide an order number.
Our Customer Care team can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.
We hope to hear from you again soon. Thank you!
Super happy with the great service service and price…
Super happy with the service and price of the product!
3 juin 2024
Avis spontané
What I like about DVOR is the wide…
What I like about DVOR is the wide selection of products & excellent sale prices. I've been a returning customer for several years now & I've saved a lot of $$.
1 mars 2024
Avis spontané
1st class vendor
Prompt, professional service. Quality product, competitive pricing.
13 mai 2024
Avis spontané
Great price for a quality item!
Great price for a quality item!
Dvor is my primary go-to site for my arms needs.
5 juin 2024
Avis spontané
Quick shipping
6 mai 2024
Avis spontané
Dvor always has amazing prices and huge…
Dvor always has amazing prices and huge selection of items. Fast shipping is a plus
3 mai 2024
Avis spontané
Prices are good but need to make large…
Prices are good but need to make large $$$ order to amortize the $9 shipping flat rate, unless buying ammo.
7 juin 2024
Avis spontané
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