Dvor Avis 

Réponse de Dvor

21 janv. 2025

We appreciate the feedback and look forward to helping you on your next order!

Réponse de Dvor

21 janv. 2025

Thanks for the feedback, we look forward to helping you in the future!

Réponse de Dvor

21 janv. 2025

Thanks for the feedback, we look forward to helping you with your next purchase!

Réponse de Dvor

15 janv. 2025

Greetings William! We are truly sorry for any misunderstanding.

Please note that the product's availability is listed to the right of the Add to Cart button. If in stock, it will say “In stock” or "Expected to ship within 1-2 business days". If out of stock or shipping from a sister warehouse, it will show the estimated timeframe for shipping. For your order, the item's estimated timeframe for shipping was 1-3 weeks at the time of purchase.

In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control. We do our best to update the ETA when we get new information from our suppliers, but that can also mean the date may change frequently or not at all if we cannot confirm a date from our suppliers.

When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. In addition, you can cancel your backorder any time before the item is being prepared for shipment by using our online tool.

If you have any additional questions for us, please do not hesitate to contact our Customer Care team. We can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email match our phone hours of operation above.

Réponse de Dvor

8 nov. 2024

Greetings David! We attempted to locate your order history with us by searching our system for your first and last name (as it appears in this review), but unfortunately, were unsuccessful. We want to investigate this for you, but to do so, need additional details to locate your order.

Whenever you have a moment, please contact our Customer Care team so that we can look into this further. We can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.

We hope to hear from you again soon so that we can properly address your concerns. Thank you.

Réponse de Dvor

16 oct. 2024

We are very sorry for any misunderstanding. Please note that the product's availability is listed to the right of the Add to Cart button. If it is in stock, it will say “In stock” or "Expected to ship within 1-2 business days". If it is out of stock or shipping from a sister warehouse, it will show the estimated timeframe for shipping.

When your order was placed, the estimated timeframe for shipping was 4-6 weeks as the item was out-of-stock and on backorder.

We also, unfortunately, were unable to locate any received emails. We want to ensure that you have our correct contact information for whenever you need to get a hold of us. Our Customer Care team can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.

We hope to hear from you again soon so that we can discuss your order further. Thank you!

Réponse de Dvor

10 oct. 2024

Greetings Christopher! Please note that the product's availability is listed on the product page of our website near the Add to Cart button. If it is in stock, it will say “In stock” or "Expected to ship within 1-2 business days". If it is out of stock or shipping from a sister warehouse, it will show the estimated timeframe for shipping.

We believe we may have located your order in our system (placed on 8/19/2024, consisting of 3 items total). We show that the estimated timeframe for shipping for all 3 items was "1-3 weeks" at the time your order was placed.

In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control.

We show that these backorders were filled on 9/18/2024 and 9/19/2024, and the order shipped out later that day. The carrier's tracking information shows that the package was then delivered on 9/24/2024.

We hope that this has cleared up any misunderstanding. However, should you still have additional questions for us, please do not hesitate to contact our Customer Care team and we will be happy to assist further.

We can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above. Thank you!