I have ordered several times from the Dvor app and the shipping is usually next business day or two. After that, I am at the mercy of the shipping company, NOT Dvor. They have good prices on some it... Voir plus
L'entreprise a répondu
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Items with wrong color delivered. I wrote an email but received no answer. Absolutely ZERO customer service.
L'entreprise a répondu
Good to great pricing on quality products from a vast array of manufacturers. Once ordered the time between making the purchase and the shipping notification seems a bit of lead time, on the one ha... Voir plus
L'entreprise a répondu
I ordered the Nitecore P23I flashlight, it was an easy and fast order. I do wish DVOR would sell more products to folks in WA state. I understand their concerns about being sued but other companies th... Voir plus
L'entreprise a répondu
4,1
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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You can find some real awesome deals on…
You can find some real awesome deals on here. Sometimes it takes forever to ship but generally it's worth the wait.
26 février 2025
Avis spontané
Réponse de Dvor
Thank you for taking the time to provide us this feedback.
In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible but it can mean delays in some cases. We look forward to helping you with your next order.
Réponse de Dvor
Thanks for taking the time to leave this feedback for us, we appreciate it!
Great Experience
Great Experience, but Be Aware of Ordering while out of the country - it Causes Order Delays
Overall, I had a great experience with this company. Their service was reliable, and the product met my expectations. However, if you're traveling overseas and placing an order that ships to a U.S. address, be prepared for potential delays. They flagged my order and questioned whether I was out of the country and if the item would remain in the U.S. This verification process caused a 3-4 week delay.Still, I would order from them again!
6 janvier 2025
Avis spontané
Réponse de Dvor
Thanks for your understanding of our procedures surrounding compliance with export policies and manufacturer restrictions for shipping. We look forward to helping you in the future!
Great price on what i was looking…
Great price on what i was looking for.Never a problem getting my order on time.
12 février 2025
Avis spontané
Réponse de Dvor
Thanks for taking the time to provide this feedback. We appreciate you and look forward to helping you again.
Great sales!
For the most part, orders are filled and received within a couple of weeks. Every once in a while items which are out of stock or no longer available at all are sold, and never shipped. The shipping dates for these just keep perpetually getting pushed back. These are out of Dvor's hands, no pun intended. Companies say, "Yeah, put these items up for sale", then cannot fill the orders.
11 février 2025
Avis spontané
Réponse de Dvor
Thanks for the feedback and for your understanding. We look forward to assisting you in the future!
Great prices on new products.
10 janvier 2025
Avis spontané
Réponse de Dvor
Thanks for the feedback, we look forward to helping you on your next order!
Great site!!
I’ve used this site for some time and purchased several things. Recently purchased a Vortex red dot for a great price and a shotgun case as well. Both came faster than I expected and continue to have great experiences with DVOR.
18 janvier 2025
Avis spontané
Réponse de Dvor
Thanks for the feedback and we look forward to helping you with your next DVOR order!
Site is just fine! Best price on the Wilson Combat P365 Grip Module
Best price on the Wilson Combat P365 grip module that I could find anywhere. Shipped on time, as promised.
My only "complaint" about this site is how all the products change all the time, and then come back around eventually... I wish they had a wish list! They do have a method of "reminding when back in stock", but that can only be triggered IF I leave it in my cart and IF I request it. Maybe I should be happy they don't do things automatically like everyone else... anyway, if you're listening DVOR - add a WISH LIST!
Everything else about DVOR has been just fine, I've ordered from them twice in the last year.
6 janvier 2025
Avis spontané
Réponse de Dvor
Thanks for the feedback and your suggestion for a wish list. We hope you enjoy your Wilson Combat Grip and we look forward to helping you in the future!
I've used dvor for a few years now and…
I've used dvor for a few years now and never disappointed, great products great prices and fast delivery. And I'm always telling people to come check out the site. I will continue to use.
4 février 2025
Avis spontané
Réponse de Dvor
Thanks for sharing your feedback with us. We think DVOR is a great way to get some great deals on gear and thank you for telling others about the site. We look forward to helping you with your next purchase.
The product quality and price
The product quality and price, but the shipping costs is not adequate.
26 janvier 2025
Avis spontané
Réponse de Dvor
We appreciate the feedback you have provided. For questions on our shipping policies, including our FREE Value Shipping, please review the following link: https://www.opticsplanet.com/free-shipping.html. We look forward to helping you on your next order!
Great customer service
I had great customer service. I had ordered my vest on 12/5/24 and hadn't received it by 1/8/25 nor had I gotten an estimated shipping date. I reached out to customer support. They reached out to the vendor and not only do I get an estimated ship date but within a couple of days I received my vest.
8 janvier 2025
Avis spontané
Réponse de Dvor
Thank you for taking the time to leave us a review and we appreciate your feedback on our customer service team as well.
In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible and are always striving to provide accurate information on ETA and shipping delays. We look forward to helping you again in the future.
Mostly good transaction; get extra insurance if available.
Selection was great, price was even better. Shipping prices were really good, and shipping time was excellent. The only problem I ran in to, was when my order got stolen off my doorstep. I called the police, and filed a police report. Then I reached out to Dvor; who basically said "sorry bruv, not our problem." I guess they don't have any sort of insurance in the shipping price, which meant I was out the nearly $100 in ammo I had ordered. With any luck, whoever stole it, it will explode in their face, so I don't have to worry about them using it one someone else.
18 décembre 2024
Avis spontané
Réponse de Dvor
We're sorry this happened to you and we hope the police are able to assist you with this theft. Unfortunately, we are unable to assist once there is confirmation of the delivery.
Fast shipping.
I ordered the opmod riflescope 6x24 vortex and have been happy with it. Very good price.
1 janvier 2025
Avis spontané
Réponse de Dvor
The Opmod Vortex is a great product and we're happy you are enjoying it. We look forward to helping you in the future!
Selling items they don't have in stock!
I ordered a barrel and a comp for a P320. Neither were in stock, in spite of the notice saying they were when I purchased. The barrel expected ship date has consistently moved out, and is now scheduled for 3 months since I purchased. The comp never show as shipped, but their customer service said they had it in stock. So why wasn't that shipped? The whole time I received no notice from DVOR about any delays or lack of product. No respect for their customers!
15 janvier 2025
Avis spontané
Réponse de Dvor
Greetings Bill! We have reviewed your order and show that, at the time of purchase, both items had an estimated timeframe for shipping of 1-3 weeks. To determine if an item is on backorder or if it is ready for shipping, the product availability can be located on the product page below the Add To Cart button. This timeframe estimates when the product will arrive at our warehouse from the supplier and will be ready to ship to our customers. If an item is ready to ship, it will not show the timeframe but instead display “In stock” or "Expected to ship within 1-2 business days".
In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control. We do our best to update the ETA when we get new information from our suppliers, but that can also mean the date may change frequently or not at all if we cannot confirm a date from our suppliers.
With that being said, we did notice that our standard Order Confirmation email, which automatically generates from our system and is sent immediately after an order is received, was not distributed for your order. This email will include the status of any item(s) purchased, including whether the product is in stock or on backorder. We are looking into why this email failed to generate for your order, and we sincerely apologize that it was not received.
Additionally, when a backorder is filled, another email will be sent to inquire whether the customer prefers to have the in-stock item shipped now, separately, or if they would prefer to wait and have it shipped together with the remaining out-of-stock merchandise. Unfortunately, this email did not generate either, and for that, we are deeply sorry.
While we regret that our usual communication was not received for this order, we hope that you will decide to give us another chance in the future to regain your trust and confidence. We genuinely value our customers and understand the frustration experienced with this order. We appreciate your patience and thank you for bringing this matter to our attention.
Product ordered was shipped faster than…
Product ordered was shipped faster than anticipated.
30 novembre 2024
Avis spontané
Réponse de Dvor
Thank you for your order, we look forward to helping you in the future!
this particular item is not discounted…
this particular item is not discounted or on sale very often anywhere
very useful and a respected brand name
27 décembre 2024
Avis spontané
Réponse de Dvor
Thank you for your order, we look forward to helping you again in the future!
Ordered a thermal scope
Ordered a thermal scope, and received a flashlight. Called them and they said they would look into it. 2 weeks went by called them again and they said they can’t do anything about it.” To take it up with my credit card company” now I’m out 1,000 dollars. F*** this company, never buy from them
27 décembre 2024
Avis spontané
Réponse de Dvor
Greetings Michael! We have reviewed your order and show that we immediately opened an internal investigation the same day that we were first contacted by you (12/27/2024). This included reviewing CCTV video footage from our warehouse's packing station to determine if any errors occurred while packing and preparing your order.
After review, video evidence confirmed that the correct item was packed and shipped for this order. These findings leave no doubt that the requested, purchased product is indeed what was shipped to you.
Should you have any additional questions or concerns, please do not hesitate to contact our Customer Care team. We can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email match our phone hours of operation above. Thank you!
Always great service and prices
5 janvier 2025
Avis spontané
Réponse de Dvor
We appreciate the feedback and look forward to helping you with your next order!
SHIPMENT
so many items are out of stock or need over a month time to get the shipment date.
not a good experience this time.
1 janvier 2025
Avis spontané
Réponse de Dvor
Greetings Javed! We are truly sorry for the negative customer experience, as that is certainly never our intention.
Please note that the product's availability is listed to the right of the Add to Cart button. If in stock, it will say “In stock” or "Expected to ship within 1-2 business days". If out of stock or shipping from a sister warehouse, it will show the estimated timeframe for shipping.
In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control. We do our best to update the ETA when we get new information from our suppliers, but that can also mean the date may change frequently or not at all if we cannot confirm a date from our suppliers.
When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. In addition, you can cancel your backorder any time before the item is being prepared for shipment by using our online tool.
If you have any additional questions for us, please do not hesitate to contact our Customer Care team. We can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email match our phone hours of operation above. Thank you!
Give them a shot!
I have been using Dvor for a few years now and have had 1 small shipping issue which I don't believe was their fault. Great selection of items which is ever changing which I personally like. Wide selection of products. As long as you pay attention to the descriptions you won't be disappointed.
28 décembre 2024
Avis spontané
Réponse de Dvor
Thanks for the feedback and the great advice! We look forward to helping you in the future.
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