Earache Records Avis 

I purchased a defective vinyl from a local store, I wrote to the customer service and they sent me a new copy that sounds so much better withing a month. No questions asked, it was quick a kind. 10/10

Takes an absolute age to dispatch. Took over 2 weeks before they even sent it out, not cool.

I placed my first order on the Earache Records webstore on November 28, 2025 and waited for it to be shipped. While still waiting (and without any meaningful update), I placed a second order on December 8, 2025. At that point, my first order had still not been dispatched, which already felt concerning, but unfortunately I did not realize yet how bad the situation was.

I received a reply to one of my emails, where I was told that the order would probably be shipped the next day. However, a significant amount of time has passed since then, nothing has been shipped, and my subsequent multiple inquiries have gone unanswered.

As of December 22, 2025, both of my paid orders (28.11.2025 and 08.12.2025) remain unshipped. This is an absolute disappointment and without exaggeration the worst online shopping experience I have ever had. Complete lack of follow-through and communication is unacceptable. I strongly advise others to think twice before ordering from this store.

Contacted after 15 days without any order update and got "Sorry for the delay should be going out in the next few days".

Contacted again after 30 days and no reply.

A few weeks ago, I picked up Carcass – 'Heartwork' (Full Dynamic Range edition) on vinyl from a London record shop. Unfortunately, my copy was defective — super quiet with constant clicks, basically unlistenable. Definitely not what you'd expect from an FDR pressing, and as a longtime fan, it was a real letdown.

I reached out to Earache Records directly to ask if they were aware of any pressing issues. They replied quickly, acknowledged the fault, and without any hassle offered to send me the Ultimate Edition 2xLP of Heartwork completely free of charge.

The replacement arrived fast and in perfect condition. The sound quality of the new record compared to the faulty one is like night and day. I was genuinely impressed by how smoothly and generously Earache handled everything.

Massive respect to Earache for turning a frustrating situation into a great experience (responsive, professional, and no nonsense customer service).
I’ll definitely be digging deeper into their heavy music catalogue.

awesome seller good communication fast delivery would definitely recommend

I live in Austria, I ordered a record from Earache, London on Sep 23rd and after it went through customs I had it on my turntable on Oct 3rd.
It was carefully packed and came much faster than I expected.
I will definitely order from Earache again!

I can’t express my gratitude enough. I’m in Australia and ordered a limited edition album from these guys. Even though the tracking said it arrived at work, I couldn’t find it. Tom fixed the problem immediately and I’m over the moon. There was no delay in communication or action, despite the distance. I will use Earache first up before looking elsewhere from now on. 100% recommend these guys. Thanks again.

Great communication. I put in the wrong address and they changed it for me. The wait was long and there was an issue with the products arriving but after a while everything turned up and was good quality

My Ozzy tshirt didn't arrive so I got another one sent straight away which arrived really quickly free of charge as a replacement. Seller was great.

Earache Company is absolutely Ace ! I purchased the Rolling Stones Backpack and it was Brilliant! The material itself was strong with plenty of space. And the shipping arrived quicker than expected ! I've been disappointed many times when I purchased backpacks before. But not this time because this is Outstanding! And will last a very long time. This is a Brilliant Company who's kept me updated with shipping and was very accurate. Once again Fantastic Company indeed. Looking forward to doing more business with you soon. Thank You ever so much!

I ordered a "At the Gates - Slaughter of the Soul"-shirt on 08-07-2025. When I received the confirmation I realised I made a mistake and ordered the wrong colour. (the classic colours instead of the black/white one). I emailed Earache that I made a mistake and if they could switch the order to the black and white one, instead of the classic colours. I received a prompt reply from Tom that's no problem and they will alter the order and send the black and white shirt.

On 22-07-2025 the package got delivered (two weeks from UK to the Netherlands which is more than fine in my books). Unfortunately, Earache hadn't altered the order and I still received the shirt with the classic colour design. Although I would've preferred the black/white shirt I'm still satisfied with the shirt I received. The shirt is of good quality and the colours are nicely printed. The picture on their website doesn't do it justice in my opinion. A bit disappointed they didn't alter the order after they said they would. However, I can't fault them too much because I made the initial mistake by ordering the wrong shirt. I'm still considering if I should order the black and white one as well, because that's more my style, admittedly.

All in all, I'm happy with my experience with Earache. Judging from some of the negative reviews some people need to practice some patience which seems to be harder and harder these days.

EDIT 12-08-2025: I gave Earache 4 stars in my initial review but I adjusted it to 5 stars, because Earache went above and beyond in their service. After realising they sent the wrong colour shirt they have send me the black/white shirt as well! Absolutely class! Thanks Tom and Earache! Very much appreciated, now I have two awesome shirts! :-)

Bought previously with no issue so thought I would get the same service....No. After 1 week of no item I contacted to see what was happening. I was told they would be sent that day or beginning of the following week and apologized. This didn't happen. Another message sent on the following Wednesday to see where my order was. Got a reply the following day to say it was being sent. 2 weeks to send items. Shambolic!

I placed my order on 6th July, today is the 14th I haven't received a dispatch notice, even after receiving a reply from Tom saying my order should be sent by the end of last week or beginning of this week, I've emailed twice and I am now being ignored this is a birthday present for someone shocking service

Awesome company! Very fast response, very helpful and will order from again! Took care of a problem I had with the order immediately! Thanks!

Top brand and top quality service. Tom at mailorder UK went above and beyond. If there's an issue, Earache shall solve it. AAA+++

Tom was very helpful in getting me my shirt before my holiday . Great shirt !

I have ordered from them many times now and the customer service is more than exemplary. I have always received prompt, understanding and accommodating help when something has gone wrong. This has happened to me twice with all my orders and the customer service is more than excellent. I can really recommend them.

Awful company to deal with ,48hr royal mail delivery!!!!! Yeah right be prepared to wait weeks but "please be patient" is all you get from them in the end I had to get PayPal involved and suddenly 2 days after PayPal contacting them my stuff appears...Never again.

Where abouts on the sale does it say it's not due in till the 1st of May ??? NOWHERE .... and if there is delays explain yourselves properly not with "Be Patient " that's not good enough and finally if your expecting big orders do something about it don't just plod along at a normal rate as a company looking after your customers should be priority.

It’s been a month and they gave me a fake tracking number and they keep giving me a run around excuse that it’s on the way! You are in UK I am in Germany, seriously these people are thieves!