Early Settler Furniture Avis 

Bought a ton of stuff online in EOFY sale, for new apartment. When the items were delivered there was an issue with one item (desk - some marks on marble top). The customer service folks were excellent - responsive, helpful, considerate, and ultimately provided a gift card to offset the inconvenience. Will definitely continue to shop here - thanks in particular to Sam for her help.

I ordered a table in April. Every month I am sent a text with yet another months delay. This time we were meant to receive it next week, only to receive yet another text telling me its delayed now until September.

Its a dining table - not a house renovation project. To wait 6 months for a simple, imported table is ridiculous.

Do not sell products online you do not have in stock!

I have been a customer of Early Settler for many years. It is my go to place for furniture and homewares. Amazing variety and something different from the norm. Staff are friendly and helpful and customer service is great. Drop by and have a look. You will not be disappointed.

I have purchased a number of times from Early Settler. I have purchased the stunning outdoor Blake dining setting a couple of years ago and everyone admires it. It has the look of solid timber but it is maintenance-free aluminium. I recently purchased the Cody outdoor lights and I love them. They are the perfect outdoor cottage look. I also purchased the flora porecelain stool that I had my eye on for some time. I love it and so do all my friends. I had a problem withe one of the 5 Cody lights I purchased. Early Settler sorted it out and provided a replacement. Once the matter was dealt with by the right person the service was incredible. The new light arrived and the electician came and installed it and I cannot stop admiring how these lights create the perfect final touch on my coastal style cottage.

Avoid Early Settler Epping Victoria if possible. I experienced the lowest level of customer service in store. Apparently their only role is to accept payment. No further assistance was given to me. I contacted Customer Care Service to provide feedback on my experience but they were not open to accepting any negative feedback. I will not shop at Early Settler in future.

Although I mistakenly misspelled my email, which delayed getting a quote for delivery.
The service I received was fantastic, very good communication and I would highly recommend Early settler, I look forward to dealing with them in the future.

I bought a beautiful bath tub but didn’t realise it was not going to be appropriate for the space we had. I reluctantly needed to return and the Early Settler online team were extremely understanding and patient in the process. I chose to get store credit so now my only problem is picking from all the beautiful options in store.

I wanted to have a piece of furniture delivered but my area wasn’t included in the website, so I asked for a quote. The response was timely and helpful and straightforward. I was given a quote for my address and my item was delivered. When it was delivered, some parts were missing. I emailed customer service for the parts to be delivered. They replied within 24 hours and the parts were sent out within 2 working days. Excellent support from Sam. Thank you so much!

Of course their products are top quality and gorgeous, but it's their customer service that's prompting me to leave this review. I have reached out a few times now about various things, and every time I get a timely, kind, knowledgable response. Cannot recommend highly enough!!

I received excellent customer service from a team member Laura. I needed to make changes to an order, and Laura was incredibly helpful throughout the entire process. She assisted me politely, answered all of my question, and never made me feel like I was a bother. Her patience, professionalism, and willingness to help was so greatly appreciated. Good customer service is very hard to find these days, but my experience with Laura and the company has been wonderful! I want to ensure that Laura's outstanding service & help was recognized and truly appreciated. Thank you, Laura warm regards Lucy,

Wonderful service, furniture is beautiful delivery is fantastic placed all together and take all empty boxes away makes it so much easier delivery staff have great customer service.
Well done Early Settler 👏
Will definitely be coming back.
Thank you
Valerie

Customer service was very easy to deal with and work issues out

My first delivery came damaged and un usable much to my sadness.
I contacted support and explained what had happened. They were quick to make amends by offering either a refund or a replacement. I'm very happy with how my case was handled. Thank Sam 😊

Very disappointed with Early Settler, saw a side table I loved on sale and wanted to purchase, I was told there was none in stock and they could not sell me the one on display. They were happy for me to order, pay and wait at least eight weeks if not longer! (I don't think so) I didn't bother, they lost a sale and a customer as I won't be returning to Early Settler ever!

You need to look at the business from a customer lens. After purchase, no tracking information is sent, i had to email to ask when a delivery would arrive. I was advised it would arrive 9 business days later. I received a text at 5:49am to let me know that delivery would be within the next six minutes.. This is the only communication that happened without my follow through, and it was rude to have such an early morning text assuming i would be onsite at a business to receive the item. I have received multiple requests for feedback but no helpful automations.

Easy to order - great service & make delivery option simple.

Very good inexpensive furniture in the stores. I changed my order and the Head Office team did it with no fuss, and very graciously.

Excellent customer service from Anisa.
Beautiful sofa

Easy to deal with and responsive customer service team.

There was an error made at the time of ordering the furniture online but when I spoke to Laura, she commited she will sort it out for us and arrange delivery of the right product. I did not have to follow up and in the next week I recieved an email with update on my order and I'll be receiving it tomorrow. That said the quality of the product still needs to be checked as I've only seen it online but this review is for the customer service experience.