Early Settler Furniture Avis 

Recently purchased a Farrow writing desk, and it was of very poor quality. For $400, it had staples stuck on the bottom, and the top had a wood pattern printed on it. If that isn't bad enough, it would always wobble. Do Not Buy!

I had a really great experience with early settlers. There was a rug I thought was beautiful and ordered but due to issues on my end I needed to cancel the order. They were really helpful, quick process, i didnt need to jump through any hoops!

Only one star off because delivery to wa is quite delayed, but you get that and atleast they were up front about it

I inadvertently chose the wrong colour when I ordered. I gave the support team a phone call, my error was rectified in no time. Team member was so helpful and friendly. I will definitely shop again.

We are really shocked and disappointed with the poor craftmanship as Early Settler is a big brand and long history and frustrated with the experience with recent purchase.

We went to the Auburn showroom to inspect the display and orded an Armand Large Bookcase in April. After we received two faulty bookcases with visible cracks, dents and paint dripping, and so many defects that we can't even attach all photos in one email. We were really unhappy with the quality as we were expecting a standard quality bookcase like the one we saw in the showroom so we decided to go ahead with a full refund. We waited whole day at home, but no one showed up to take the faulty bookcase. Finally the bookcase got picked up after one week! After the bookcase got returend, we did not receive the full refund! The whole process was so frustrating and time consuming. After more than 2 months, we wasted our time, energy and money and we still have no bookcase.

Terrible customer support.
I recently purchased some ceiling fans and since installation, the lights have constantly flickered and strobed , making them practically unusable. They start flickering almost instantly and flicker/strobe more than they don’t.

Customer support has been unhelpful. It’s been over 2.5 months, and the issue remains unresolved with no solution in sight. It's been over 1 month since last contact and now it is just radio silence.

I visited the Hervey Bay store yesterday and was warmly greeted by the salesperson, Ben. He was not only personable but also very knowledgeable. Ben helped me visualize my lounge, transforming it into a cozy space. The selections he introduced were divine, featuring stunning shapes and textures, styles, and designs that left a lasting impression. I was so inspired that I can't wait to return to Hervey Bay Early Settler with my selection and purchase. WELL, DONE, BEN, an extremely happy customer.
Chris

Anisa was just wonderful to deal with and i really love my chairs they got delivered today! Thank you Anisa.

Great communication, Anisa was very helpful to our changing needs and responded quickly.
The Early Settler Furniture is always a great product and having amazing staff makes the experience even better.

Paid $20 delivery and took forever and when I finally got it opened the box to it broken into little pieces, no care taken to protect it inside only a fragile sticker. Sent an email asking for a refund and 11 days later still nothing. Will never buy from Early Settler again.

We were kept informed the whole time. Initial change to expected delivery date was very accurate. A small problem we had with the remote was dealt with promptly and effectively. We love our new electric fireplace. Looks great. Performs well.

Easy communication to ensure items that could be delivered earlier came through. Haven’t received items yet so can’t comment on quality but service has been great to date.

The online help person was very helpful and assisted me with my order. It was a shame I had to contact them as I wasn't able to request delivery online as part of my shopping cart. It gave me the option to put notes for delivery but not actually request delivery.

Very disappointed with service. My complaint was never followed up.

Amazing customer service support, I had a discount that didn’t work on check out, they refunded the money immediately. Easy to deal with, I’m a very happy customer

Really great customer service and understanding

Perfect way to make a purchase , however you should have a customer service line for people who can’t use PC or Smartphone

great service over the chat, not sure if I was talking to a person or AI?? answered my questions and got the job done, happy with the outcome

Very poor and inconsistent communication regarding huge delays. Once PART of my order finally arrived, (after going missing) parts were again missing (a bed frame), and I sadly received a broken (hallway table) and a badly chipped Clover library unit. I continually try and make contact and this has literally been the worst retail experience of my life after spending over $13,000. I am still waiting for staff to contact me 7 days after my last attempt. My daughter hasn't had a bed for over 2 months. I am so angry and so disappointed. Just gutted!

Very happy with my gold lantern good size and shape goes well with my other gold item.
Excellent customer service.