Early Settler Furniture Avis 

Prompt response. No issues with refunding me the difference when the items I purchased price dropped even more, two days after online purchase.
Rhys was quick to reply, friendly and itnwas nice to have the same person responding to my enquiries.
Will purchase again from Early Settler

Amazing service very helpful

Table started to chip and they’re sending a new one with no fuss.
Easy process, prompt customer service, no hurdles.

The customer service Laura gave was top notch! I’m so impressed with Early Settlers. Laura was kind and patient with me, gave me options and worked with me to resolve my dilemma. She sent multiple emails to confirm my correct orders and set my mind at ease. This is the second house we’ve built using products from Early Settlers. Good quality products and superior customer service.

Excellent customer service. Went above and beyond with the online chat.

We had a tight time frame, but Anisa contacted us ASAP, honoured the sale prices of the items (even though our purchase fell outside of that time) and made the whole process smooth and easy. Excellent communication from the team and great customer service.

Early reached back out to me to help with an enquiry after they said they couldn’t. I told as impressed by the service from that point onwards.

I contacted the support team regarding my enquiry. Yves helped me with my enquiry in a timely and professional manner. So happy from my purchase and service I received and definitely visit this store/ Website again.

I have purchased 4 large basket Hinsko Planter on a stand. However one of the legs snapped off and I have had to buy another one to replace it. My partner tried to weld it back on but unfortunately it broke again.
I have so many indoor plants and not enough shelves.

Unfortunately, our experience is not a happy one. Firstly, during delivery our blind has been damaged - thanks to the customer service, someone came to have a look and said that they will send someone to fix it. So hopefully that will be sorted. Secondly, one piece of the bed has damage, which was reported. Lastly, bed and mattress are not compatible! There is a huge gap +\- 5 cm between frame and mattress. My whole hand can come in… be carefull and check everything twice before you order.

We had an issue with a product that was resolved from the team. Very pleased with the outcome. Thank you

Excellent range of items and prompt communication with online purchases. I highly recommend Early Settlers

This is our second major purchase (2 bathroom renovations/ fit-outs) and Rhys, as all the staff we have dealt with, have been amazing.
No fuss and all queries or concerns have been dealt with promptly and professionally.
Thank you.

I contacted early settler for a bench seat I was interested in and needed a price for delivery as I live in a regional location. I was emailed by the most lovely representative, Anisa Metollari, who provided me with a speedy quote and even called me to follow up. Anisa made the whole process so easy, I purchased the seat and will definitely shop at early settler again just for the fantastic customer service which is hard to find these days!

One star is too generous.
We are still waiting on an office chair we bought in early October ‘24 from the Wairau Park store. We were told we’d have to wait til the new year, and then the store was closed for a month (not sure why it couldn’t be delivered to us?!) Today (7 March 2025) we were told it was ready for pick up. Wouldn’t it have been nice if they’d offer to deliver? But, no.
Interestingly, this is the second time we have been delayed like this with this same store. On that occasion we were rudely addressed, and demanded to come and collect another overdue furniture order when it finally turned up. As though we were inconveniencing the store workers! On both occasions when we asked for our money back, they could only offer store credit. Do it all over again?! No thank you.
Absolutely shocking its experience every time. We won’t be buying from Early Settler again.

Very quick and easy, Jess was very helpful.

Direct contact with Rhys at the warehouse was excellent. He was very helpful and able to push our order through, as our change in circumstances meant our order become more urgent.

Anisa Metollari was absolutely lovely on the phone and very helpful. She helped me order the Austin sofa online and honoured the sale price even though I was a day late in purchasing. Very happy.

Jess was friendly, prompt and very clear with all the steps required today

Fantastic communication! Rhys and the team at Early Settler were super helpful and communicated clearly within minutes of my purchase which was for a product on back order. Because of Rhys’s quick and regular updates I knew exactly what the timing, process and delivery schedule looked like. Great service - highly recommended.