I had an issue with my fireplace insert not working. The staff (Sam), assisted with my enquiry and resolved my issue within half a day. Sam's service and support was exceptional. I have bought differe... Voir plus
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Lisez les avis des autres
We purchased an outdoor table from Early Settler and admittedly all dealings leading to the purchase were great. However the first table when they delivered and assembled it they cracked it... Voir plus
What a pleasure to deal with Early Settlers furniture. I had a problem ordering a particular item online and after contacting them, well the service I received as second to none. It is quite rare i... Voir plus
I made a purchase from Early Settler online. I decided I should try and cancel it because I’d spent too much money online. Early Settler were very gracious about and cancelled the order for me. I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Early Settler specialises in unique home furnishings, home improvement pieces and beautiful homewares that are perfect for any home.
Coordonnées de contact
164-168 Atlantic Drive, 3173, Keysborough, Australie
- customerservice@earlysettler.com.au
- www.earlysettler.com.au
4,1
Bien
844 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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NZ Bar Stools Purchase
Support Team NZ Purchase
I am impressed with the assistance provided by
Rhys in the Support Team. My bar stools arrived damaged and Rhys patiently stepped me through the process of resolving this issue. Great customer service!
Also Rima at Botany Downs NZ is a great representative of Early Settler. Very professional and personable. Thanks guys.
26 février 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Anne,
Thank you for your kind words! We're so happy to hear that Rhys was able to guide you through the process and get everything sorted for you. Also, we’ll be sure to pass along your praise to Rima! It's all about great people creating a stress-free experience for you. Enjoy those bar stools when they arrive!
Kind regards,
Early Settler Customer Service
Super easy to order.
Super easy to order.
Great communication
The guys who delivered my couch were absolutely amazing.
Friendly, professional and squeezed that couch through some tight doorways.
26 février 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Jane,
Thank you for the fantastic feedback! We’re so glad to hear that the ordering process was a breeze and that our delivery team did such a great job getting that couch into your home. We hope it brings a cozy touch to your space and makes your home even more comfortable! Enjoy!
Kind regards,
Early Settler Customer Service
Réponse de Early Settler Furniture
Hi Philomena,
hank you for the lovely feedback! We're so glad to hear you had such a positive experience. Our team is always here to help, and it's wonderful to know you felt supported and taken care of. We hope your new pieces bring even more comfort and joy to your home!
Kind regards,
Early Settler Customer Service
Furniture is Perfect
Furniture ordered is lovely and exactly as displayed. The delivery guys were delightful! Very helpful, prompt and friendly.
12 février 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Wendy,
We're so glad to hear you're happy with your furniture and the service from our delivery team! It's always a pleasure when everything comes together just right. Enjoy your new pieces, and thanks for sharing your lovely feedback with us. We hope they bring comfort and style to your space!
Kind Regards,
Early Settler Customer Service
Jess was very helpful and responded…
Jess was very helpful and responded quickly to all my questions. Seamless process! Thank you Jess.
12 février 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Sharon,
Thanks for sharing your feedback! We're so glad to hear Jess could make your experience smooth and easy. It sounds like you're all set for some outdoor relaxation soon! We can’t wait for you to enjoy your new furniture. Let us know how it goes when it arrives!
Kind regards,
Early Settler Customer Service
Fantastic products and service
I bought two of the black Nero display bookcase cabinets online - firstly, the products are amazing. MUCH MUCH better than I expected and I love them. The communication on delivery was immediate and accurate. I was kept informed up to the day and SMS on the day advising of delivery time. The delivery guys were super careful and polite 10/10. Thank you early settler.
4 février 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Annie,
Thank you so much for sharing your experience! We're beyond happy to hear that the Nero display bookcase cabinets exceeded your expectations. We pride ourselves on great communication, and it’s fantastic to hear everything went smoothly from order to delivery. Enjoy styling your new pieces at home!
Kind regards,
Early Settler Customer Service
Was contacted straight away after my…
Was contacted straight away after my purchase and quick replies throughout discussions regarding delivery! Was very prompt and easy to communicate! Very happy with my experience!
28 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Nicola,
So glad to hear everything went smoothly for you! It’s great that the communication was quick and easy—nothing worse than waiting around for responses. We hope you enjoy your new purchase when it arrives! If there’s anything else you need, we’re always here to help.
Kind regards,
Early Settler Customer Service
I made a mistake with my order
I made a mistake with my order.
Jess was very helpful and changed it without any problems.
27 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Michelle,
We're so glad Jess could help sort everything out for you! Mistakes happen, and we’re happy to make it right without any hassle. Thanks for sharing your experience, and if you need anything else, don’t hesitate to reach out! We’ve got your back.
Kind regards,
Early Settler Customer Service
Great Experience
Really great experience with the staff (Anisa), they made my purchase nice and easy
20 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Milly,
We’re so glad to hear that Anisa made your shopping experience smooth and stress-free! We love helping create easy, enjoyable moments for our customers. Hope you're loving your new purchase, and thank you for sharing your feedback with us!
Kind regards,
Early Settler Customer Service
Great customer Service.
Quick response to questions via the live chat. Happy to help in anyway.
24 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Erin,
We’re so glad the live chat worked well for you! It’s great to know you felt supported and helped. If you ever have more questions, we're here to assist in any way we can. Thanks for sharing your experience!
Kind regards,
Early Settler Customer Service
GREAT CUSTOMER SERVICE
Laura responded quickly and although I could not get the same table offered me a similar table at the same price so happy with the outcome.
22 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Kylie,
We're so glad to hear Laura was able to find a great alternative for you! It's all about making sure you get the perfect piece for your space, and we're thrilled you're happy with the outcome. Thanks for sharing your experience – we’re here whenever you need us!
Kind regards,
Early Settler Customer Service
I’m so sick of this company
I’m so sick of this company. This is the 3rd time I’ve been messed around by them. Waited over 6 months for a coffee table and now it’s 3 months for a coat stand. Over the last 2 weeks I’ve sent 6-8 emails to their support and had no reply. This company is an absolute joke. I don’t even want the item anymore, I’m just going to write it off as stolen. I’d previously deleted a bad review over the 6 month wait for the coffee table and talking to the lady that works in store after she reached out to me but absolutely nothing has improved. The customer service IS the worst of any company in New Zealand. These guys need to be ashamed of themselves. I can’t believe any person would want to work for such a dishonest company.
Please avoid, every early settler is the same if you look at the reviews of each store around NZ please keep reporting them to the commerce commission it’s the only way something will get done.
22 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Jon,
We’re truly sorry for the frustration this has caused. We completely understand your disappointment. Our store team has reached out to arrange the collection of your order, and we are actively investigating the communication breakdown internally to ensure this doesn’t happen again. We’re committed to improving our processes to give you and future customers a better experience. Thank you for sharing your feedback, and we truly appreciate your patience as we work to make things right.
Kind regards,
Early Settler Customer Service
The online experience and customer…
The online experience and customer contact was a good experience. Offered me PayPal instead of credit card and provided a solution to my problem.
21 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Simone,
We're so glad to hear you had a smooth and helpful experience with us! It’s great that PayPal worked as a solution for you, and we’re always here to make things easier. Thanks for sharing your feedback, and we hope your next steps with us are just as stress-free!
Kind regards,
Early Settler Customer Service
Horrendous company, avoid!
I ordered two beds which said on the website they were in stock. Seven days later had not received any news on shipping, so called them. They said they'd contact the warehouse and let me know. 24 hours passes, nothing yet. I call again, they said they'd call the next day. Nothing again. I call and insist they let me know what's happening and the finally say, "Oh actually I can see your address isn't able to be couriered to, so we can refund you the shipping and you can pick it up." Okay, fine. She said they need to send the beds though from Victoria (I'm in QLD). That'll take up to 10 business days. In the whole eight days since I placed my order, the beds didn't move! And it took me three calls to find out what was happening!! No communications from them. I cancelled my order, and ordered new beds from Temple and Webster. They gave me a shipping notification within 12 hours of placing my order. Save your energy and shop elsewhere, this company is a joke.
14 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hello,
We’re really sorry for the frustration and confusion you experienced with your order. It's clear we fell short in providing the clear communication you deserve, and we apologise for that. We understand how important it is to have everything run smoothly, especially when setting up your home. We’ll be reaching out to you privately to address the situation and ensure it’s resolved. Thank you for your feedback.
Kind regards,
Early Settler Cutomer Service
Excellent efficient service from Jess.
Excellent efficient service from Jess.
16 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Karyn,
Thanks for the kind words! We’re so glad Jess could assist you. It’s great to hear you had an excellent and efficient experience with us. We're here anytime you need us, and we hope you enjoy your purchase!
Kind regards,
Early Settler Customer Service
Thank you
Thank you - a very simple buying experience and super fast customer service.
13 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Marcus,
Thanks so much for your kind words! We're thrilled to hear that your buying experience was smooth and quick. We always aim to make things as simple as possible for our customers. Hope you love your purchase! If you need anything else, just let us know.
Kind regards,
Early Settler Customer Service
Terrible Service
Thanks Warragul, Early Settler.
It does not matter, how often l go there, they are busy playing, on a computer or chatting.
I walked out again, like always after NO attempt, was made to serve me or anyone else while l was there.
14 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi K,
We’re really sorry to hear about your experience at our Warragul store. It’s clear that we fell short in offering the service and attention you deserve. Your time is valuable, and we appreciate you bringing this to our attention. We’ll reach out to you privately to address this further and improve moving forward. Thank you for your feedback.
Kind regards,
Early Settler Customer Service
Great communication by email
Great communication by email
Rhys was very helpful
8 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Vicki,
Thanks for your kind words! We're so happy to hear that Rhys was able to assist you and make your experience smooth and easy. We’re always here to help with any other needs you may have. Wishing you all the best with your purchase—hope it brings plenty of joy to your home!
Kind regards,
Early Settler Customer Service
This is my first order from Early…
This is my first order from Early Settler Furniture. I ordered online and found them to be most helpful and respond to my messages immediatley. I'm looking forward to my order arriving soon and will be buying more from them in the future.
8 janvier 2025
Avis spontané
Réponse de Early Settler Furniture
Hi Karen,
We’re so excited to hear that your first experience with us was a positive one! It’s great to know that our team was able to assist you quickly. We’re sure you’ll love your order and can’t wait to welcome you back for future purchases. Thanks for choosing Early Settler!
Kind regards,
Early Settler Customer Service
Friendly and proactive customer interaction
As always, the quality of furniture at Early Settler is very high, and the prices are very low! My customer experience, getting my sofas sent to Darwin, was so easy! Anisa researched the entire process for me and went out of her way to find me the best price. It was so refreshing, having a genuinely friendly and down to earth person on the other end of the phone!
30 décembre 2024
Avis spontané
Réponse de Early Settler Furniture
Hi Kim,
Thank you so much for your kind words! We're so happy to hear Anisa could make the whole process smooth and easy for you. We're all about making our customers feel like family, and it’s great to know you had such a positive experience. Enjoy your new sofas when they arrive in Darwin!
Kind regards,
Early Settler Customer Service
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