EasyDNA AU Avis 

Such an easy process start to end. Order was easy the website was simple to use and the kit arrived quickly. The customer service from this company was second to none and my concerns were answered with a return email as well a follow up phone call. Results received within 7 days. Highly recommend this company.

Fantastic experience! The intolerance test was easy to use, and I received my results quickly. The detailed report highlighted foods I should avoid and explained my sensitivities clearly. Customer service was excellent and very helpful. Highly recommend this test for anyone looking to understand their dietary intolerances. Five stars!

I initially purchased a sibling DNA test for my brother and I as I wanted to confirm if we had the same biological father. The results came back as 99.6% full sibling. This was a bit shocking for me as I had been told that I had a different biological father. Because of these results I then asked my older sister to also do a sibling DNA test at a further cost of about $500. When her results came back, she was less than 1% chance of being a full sibling to me.
These two conflicting pieces of DNA testing results Caused me then to have an ancestry DNA test done along with my brother. My sisters and my mum had already done an ancestry test. When my results came back, there was no results linking me to being a full sibling to either my sister or my brother.
I had contacted easy DNA to get them to compare the results again, but never received any kind of follow-up from them. If I had gotten accurate results with my brother, in the beginning, I would never have gone to the additional cost of having another test done with my sister. All up this is cost about $1500 Only to get in accurate results, and if I was to do it all again, I would simply have done an ancestry DNA test from the beginning

My experience with EasyDNA has been nothing short of a nightmare, and I am compelled to share my ordeal to warn others. From the start, I encountered inefficiency and miscommunication that has caused immense distress and inconvenience for my family and me.

I reached out to EasyDNA on the 24th of July to inquire about DNA testing services for my family. Initially, the process seemed promising, but it quickly unraveled as we faced a series of setbacks. The legal forms we received were only sample forms, leading to delays and the subsequent receipt of an inaccurate invoice that overlooked one of my children, despite our agreement to test all three.

Despite our repeated efforts to resolve these issues, we only received the corrected invoice on the 31st of July, after constant follow-ups. To my dismay, as of the time of writing this review, the DNA test kit has still not been dispatched, with no communication from the company about the delay.

These delays will most likely if not met today cause significant financial hardships, forcing me to stay back and miss my scheduled flights to camp, while my office will have to incur additional expenses for rebooking flights and arranging for a colleague to meet me at the airport, to accomodate me back to camp (as i work away in the mines) which is a 6 hour round trip from camp. The uncertainties surrounding my work schedule, coupled with the imminent risk of missing crucial team fly-outs, have placed my job security in jeopardy.

The gravity of this situation cannot be overstated, especially given the court order's 14-day deadline for the DNA testing process. EasyDNA's inefficiency and lack of accountability have caused me immense mental distress and disrupted the stability of my family's life.

I sincerely hope that no one else has to endure the distress and inconvenience that I have faced with this company. I urgently implore EasyDNA to address their inefficiencies, take full responsibility, and ensure the prompt delivery of the DNA kit no later than 2 pm today, the 7th of August 2023. Additionally, a thorough investigation and explanation for the issues encountered, along with a plan to prevent future occurrences, I feel are essential.

It seems all the reviews on easydna via trustpilot seem to be more reflective and a true compilation of dealinmgs with this company over a period of time than the simple google reviews that can be brought to offset the actual true dealings inturn boosting your review s ratings.

I eagerly await a swift and satisfactory resolution to this matter, but as of now, my experience with EasyDNA has been incredibly disappointing and unprofessional.

Absolute joke of a company. Sent first test in and took over 3 weeks to get results, requesting a restest of the child only, which costs another $140. Did the retest, waited another 3 weeks only to get a request asking for another retest of father, which costs another $90. At a time that’s already stressful enough the time delays and lack of communication is pathetic, I would highly recommend paying a bit more and using a more reputable company.

We needed a fast DNA test after our father passed on, the staff were fast to reply to emails, understanding and had great communication. The results came back promptly and it was a stress free experience. Thank you!

Nearly 5 Months since they *received* my samples, 6 Emails later and lost information, still no results.

Took three months and 3 emails for them to decide "They don't have my height and weight, which is required to start the test" ~ Maybe put it on the form, where you ask for my mobile number, email & name?

A month after providing height and weight *again* still no results, no update, almost can't be bothered asking for a refund

Great service. They got my results done a week early. Highly recommended.

These guys are great. Well worth it. The test kit was easy and straightforward. I made a mistake with the paperwork and they made it easy for me to fix that over email. The results came quickly with a detailed lab report.

Easy DNA is the only company that allows for a Personal legal DNA profile towards which I could send in one discreet sample. therefore the sample was tested against my own DNA ( legal ).
I was in a situation where cooperation was not given and I researched so many companies to find a way around it, and I found a semi - legal solution only with Easy DNA.

Thank you,

FS

Worst company ever. First of all, they send you a sample kit but doesn't tell you that you need to fill the collection tube to the full. Sample sent away and only to be told it was not enough 8 weeks later. Then they charge a re-delivery fees for recollection and then took another 8 weeks and still NO RESULTS. I've expressed my dissatisfaction and said I am lodging a complaint but just excuses and not even a sorry. Worse investment ever. Bought this in Oct and we are in Feb now and still nothing. What a dud !

The kit was sent to the Philippines it arrived with no test kits in it. I am still looking into it and will post an update. Update I have been in contact with the office and I am receiving extremely good assistance. The next update is to come.

Very affordable, easy to understand, very quick response with emails, amazing customer service , quick results & very easy to read/understand.

This company doesn't even deserve one star. The most disgusting service I have ever had to deal with in my life. Nothing but lies and fk ups and stuff arounds and one whole month later, still no test results. Paid $550 for a legal paternity test and got bugger all out of it except total BS from staff that don't want to help and who constantly avoid my calls and emails. I've lost count of how many lies I've been told after the pathology clinic they recommend to me sent my swabs to the wrong place and this company has done nothing to get them back. I needed these results to get legal representation for a court case which is in 2 weeks and these people have completely screwed me over. No apologies, no compensation, and no care in the world for their customers. Don't waste your time or money on these shonky people.This company should be shut down. So disgusted and angry !!!!

Quick and reliable. Thank you for your service.

A very easy process with clear instructions on how to collect the DNA etc. Excellent customer service with a quick turnaround of the results. Thank you 😀

I would not recommend Easy DNA at all. I used them for allergy testing for my dog, and didn't receive results for 4 months. My husband, and I contact them 6 times, and were given the run around with no help. Finally when I requested my money be returned they contacted the lab. Miraculously I received the results that day with a note at the bottom that they were completed that day. East DNA continued to blame us stating we didn't register on an entirely different website(which was not mentioned, or included in any instructions) in order to receive results. Never an apology. Never did anyone try to assist us. Never would I recommend this company to anyone. Horrible customer service, and do not trust the results.

Would recommend to anyone in need of quality dna services. EasyDNA are fast, affordable and reliable in their service! Great customer service and keep you up to date with the whole process!

Very professional. I received an email when they received my payment and my swabs just to keep mw updated, which I appreciated. The process was simple and straight forward and the results were explained and easy to understand. The fees and time frame to get the results back were reasonable. I would recommend this company for anyone who needs to do parentage testing, even if it's for peace of mind.

I do not have any complaints in fact everything met my expectations. I highly recommend them. Very professional.