Went in shop looking for a boot scooters luckily Dawn was there to help, she explained about boot scooters showed me how to fold it up then told me bit too heavy for me, Dawn was so helpful not pushy... Voir plus
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Lisez les avis des autres
Visited store yesterday to look at purchasing a folding scooter. Dawn was excellent, she was very honest and didn’t try and just get a sale which we respected. She gave demos of all options available... Voir plus
L'entreprise a répondu
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... Voir plus
L'entreprise a répondu
My husband and I called into the Hartlepool store today 3/6/2026 to look at mobility scooters and chairs, we were served by Anna who’s service was outstanding she was so helpful and made us feel com... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Coordonnées de contact
York Road 113, TS26 9DL, Hartlepool, England, Royaume-Uni
- 01429 808340
4,8
Excellent
60 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Went in shop looking for a boot…
Went in shop looking for a boot scooters luckily Dawn was there to help, she explained about boot scooters showed me how to fold it up then told me bit too heavy for me, Dawn was so helpful not pushy at all to buy one. We decided to buy a recondioned one again totally helpful with everything Thank You Dawn
25 août 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Absolutley amazing im 38 and needed a…
Absolutley amazing im 38 and needed a walking stick Dawn explained everything showed me the workings of the walking stick she was amazing Great customer service made me feel at ease in the shop as i was a bit nervouse Thank You
7 août 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Dawn was excellent and very helpful and…
Dawn was excellent and very helpful and interested in what she is selling, if she didn't know phone in hand finding out. 5* all day long
5 août 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Purchase of mobility walker
Dawn who served us was extremely helpful and knowledgeable and helped us through the whole experience wonderfully.
31 juillet 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Excellent friendly service
Visited store yesterday to look at purchasing a folding scooter. Dawn was excellent, she was very honest and didn’t try and just get a sale which we respected. She gave demos of all options available she was very knowledgeable. She then gave my mam the chance to experience using the scooter out on the high street so that she had a real experience before she bought the scooter.
Dawn was friendly and patient and didn’t make us feel pressured to buy! Would definitely recommend
29 juillet 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Visited the hartlepool store today and…
Visited the hartlepool store today and was helped by dawn who helped me pick out a new mobility scooter she showed me what was suitable for me
28 juillet 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great range of products & customer service
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what might be best for me, but more importantly made my experience much more comfortable than it might have been, by listening & understanding my situation. It’s taken me 6 years to work up the courage to enter a mobility shop and my encounter with Dawn makes me wonder what took me so long. Cannot recommend highly enough.
20 juillet 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Happy with service, Hartlepool shop.
I took my mother to the Hartlepool shop yesterday (13/07/2026) to buy a rollator to improve her quality of life. It was Dawn managing the shop and we were happy with the service and information that we received from Dawn to help us make the right choice in terms of which rollator was best for my mother, as well as being grateful for Dawn pointing out and demonstrating useful safety information.
13 juillet 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Réponse de Eden Mobility - Hartlepool
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
Great service
Dawn the girl in the hartlepool store was really good . Very helpful and really friendly would definitely recommend.
23 juin 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Me and my mam came by the shop today to…
Me and my mam came by the shop today to talk about what scooter she was thinking about getting.we were met with a lady called Dawn who was amazing! We honestly had a really fun time! She talked my mam through what scooters would be best for her and different finance options aswell. She even took one of the scooters out for a spin and loved every second. Such a great shop with a great range of products and amazing staff. We want to wish Dawn the best birthday ever and thank her so much for our experience at the shop!💕
16 juin 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
We’re so pleased to hear that you and your mam had such a positive and enjoyable experience in the shop. Dawn will be absolutely delighted to read your kind words — she’s a real credit to the team and always goes the extra mile to make sure customers feel comfortable, informed, and even have a bit of fun along the way!
Warm regards,
Eden Mobility
Dawn was very helpful
Dawn was very helpful, knowledgeable, patient and kind.
1 juin 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you so much for your kind feedback! We’re delighted to hear that Dawn was helpful, knowledgeable, patient, and kind throughout your experience.
We’ll be sure to pass your lovely comments on to her—it will truly mean a lot. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
My husband and I called into the…
My husband and I called into the Hartlepool store today 3/6/2026 to look at mobility scooters and chairs, we were served by Anna who’s service was outstanding she was so helpful and made us feel comfortable. I would definitely recommend Eden mobility
Thank you
Ann
3 juin 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you so much, Ann, for taking the time to share your experience. We’re delighted to hear that you and your husband had such a positive visit to our Hartlepool store. Anna will be thrilled to know her outstanding service made you feel comfortable and well looked after while exploring our mobility scooters and chairs.
Your recommendation truly means a lot to us. If you need any further help or have more questions as you consider your options, we’re always here to support you.
Thank you again for your lovely feedback.
Warm regards,
Eden Mobility
Great customer service
Great customer service, was served by dawn, very friendly
27 mai 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for your kind feedback. We’re so pleased to hear you received great customer service from Dawn. It’s wonderful to know she was friendly and made your visit a positive experience.
We really appreciate you taking the time to share your comments, and we hope to welcome you back again soon.
Warm regards,
Eden Mobility
Myself and my wife visited the…
Myself and my wife visited the Hartlepool shop yesterday and we were served by Dawn, Dawn helped us with what was needed and we had a try out on the two items we were in the shop to buy Dawn was helpful and informative about the items we were buying that helped us make our minds up to buy, to her credit she helped get us a huge discount on the things we bought. 1st class service from Dawn thank you.
27 mai 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for sharing your experience. We’re delighted to hear that you and your wife received such excellent service from Dawn during your visit to the Hartlepool shop. It’s wonderful to know she took the time to help you find exactly what you needed, allowed you to try out the items, and provided clear, helpful information that made your decision easier.
We’re especially pleased to hear she was able to secure a fantastic discount for you — a great example of her commitment to looking after customers.
Your kind words about her first‑class service mean a great deal. Thank you again for taking the time to leave this feedback. We hope to welcome you both again in the future.
Warm regards,
Eden Mobility
Dawn was helpful,knowledgeable and…
Dawn was helpful,knowledgeable and friendly
23 avril 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for your kind words. I’m really glad to hear Dawn was helpful, knowledgeable, and friendly — she’ll be delighted to know her support made a difference.
Warm regards,
Eden Mobility
Supporting someone to shop
I supported a lady with learning disability to purchase a mobility scooter at the Hartlepool shop. Dawn was amazing, she was really knowledgeable about the products in the shop but above all she was helpful kind and respectful. Top class service
14 avril 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for sharing this wonderful review. We’re so pleased to hear that your visit to our Hartlepool shop was such a positive experience. Dawn will be delighted to know that her knowledge, kindness and respectful approach made such a meaningful difference while supporting you and the lady you were assisting.
Providing thoughtful, top‑class service is something we take great pride in, and it’s lovely to see that reflected in your experience. We truly appreciate you taking the time to leave this feedback.
Warm regards,
Eden Mobility
Dawn in the Hartlepool store was very…
Dawn in the Hartlepool store was very helpful and informative in assisting myself and my wife find the correct scooter to assist with my wife’s mobility
The ease of placing our order was very good and. Would definitely recommend this store to others
30 mars 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Dawn in the Hartlepool store was extremely helpful and informative in assisting my wife and me in finding the right scooter to support her mobility needs. The whole ordering process was very easy, and we’re really pleased with the service we received. We would definitely recommend this store to others.
Warm regards,
Eden Mobility
Excellent first class service from…
Excellent first class service from Dawn, lovely lady 👏 👍
27 mars 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you so much for your lovely review. We’re delighted to hear you received first‑class service from Dawn — she truly is a wonderful member of the team. Your kind words mean a lot to us, and we really appreciate you taking the time to share them.
Warm regards,
Eden Mobility
A Good Experience
Dawn is a very helpful member of your staff. Concentrated on my needs for a mobility scooter. Had all the necessary information and was very knowledgeable. A good experience. Placed an order appointment.
16 mars 2026
Avis spontané
Réponse de Eden Mobility - Hartlepool
Thank you for sharing your experience. We’re delighted to hear that Dawn provided such attentive and knowledgeable support while helping you choose a mobility scooter. It’s wonderful to know she focused on your needs and had all the information you required. We’re glad your visit was a positive one, and it’s great to hear you were able to book an order appointment. Your feedback means a lot to us.
Warm regards,
Eden Mobility
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