I visited the Eden Mobility shop in Scarborough with my son on the 11th of August. I was looking for a reliable walking stick. A lovely lady called Camilla helped me to choose just what I ne... Voir plus
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My friend and I visited Eden Mobility in Scarborough to see if we could get a replacement star knob for a walker rollator which was missing and not ideal. We were on holiday and just visiting for... Voir plus
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Camilla went above and beyond our expectations when my mum left her mobility scooter key at home, (150 miles away!) She saved our holiday and we cannot thank her enough. Eden Mobility obviously employ... Voir plus
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My wife was looking for a mobility scooter nothing too fancy and the service we received from Camilla was nothing less than superb so helpful and informative and made sure we got the right scooter for... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Coordonnées de contact
Newborough 11, YO11 1NA, Scarborough, England, Royaume-Uni
- 01723 336 069
4,6
Excellent
63 avis
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What a lovely lady Camilla is
What a lovely lady Camilla is, she helped me out when my battery was running out of charge. I so appreciated her kindness and her lovely manner. I would have been stranded with out her help in the pouring rain.
17 novembre 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Thank you so much for sharing your experience. We’re delighted to hear how Camilla was able to help you when you needed it most. Her kindness and thoughtful manner truly reflect the values we strive for, and we’ll be sure to pass along your lovely words to her. We’re glad she could make a difficult situation a little brighter for you.
Warm regards,
Eden Mobility
Fab service …
Popped in to store to find the perfect power chair for my husband, we were very happy with the service , fab girls , well done Rachel and Camilla
15 octobre 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Thank you so much for your lovely feedback! We're thrilled to hear that Rachel and Camilla made your visit such a positive experience while helping you find the perfect power chair. They’ll be absolutely delighted to know their service was appreciated.
Wishing you and your husband all the best — and we hope to welcome you back again soon!
Warm regards,
Eden Mobility
My wife was looking for a mobility…
My wife was looking for a mobility scooter nothing too fancy and the service we received from Camilla was nothing less than superb so helpful and informative and made sure we got the right scooter for our needs. She didn’t try hard sell just helped us make the right decision. And got us a nice discount on a nearly new one. Great job thank you Camilla and your assistant it has changed our lives Cheers from June and Ben
8 octobre 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
We're absolutely thrilled to hear that Camilla and her assistant made such a positive impact on your experience. It’s wonderful to know that their thoughtful, no-pressure approach helped you find the perfect mobility scooter—and at a great value too! Knowing it’s made such a difference in your lives means the world to us.
We’ll be sure to pass along your thanks to Camilla and the team. Wishing you many smooth and joyful journeys ahead!
Warm regards,
Eden Mobility
My faith in humanity has been restored
After some issues trying to get my elderly mother’s wheelchair to me prior to our holiday, I spoke to Eden’s Head of Digital, Laurence, who not only located the order but offered to drive to my work address to deliver the wheelchair the same day. A distance of over 100 miles.
This is a great example of outstanding Customer Service. A Senior Manager of the team going above and beyond to fulfill a much needed delivery and showed how much a company in the disability sector actually cares about its customers.
My faith in humanity and exemplary Customer Service restored!
25 septembre 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Thank you so much for sharing this heartfelt experience. We're incredibly proud of Laurence and the lengths he went to ensure your mother received her wheelchair in time for your holiday. Driving over 100 miles to personally deliver it is a true testament to the care and commitment we strive for every day.
Your words mean a great deal to us, and we're honoured to have played a part in restoring your faith in customer service. Wishing you and your mother a wonderful and comfortable journey!
Warm regards,
Eden Mobility
I had a problem when I purchased my…
I had a problem when I purchased my scooter but after contacting eden mobility I was very pleased with the result and the curtesy given to me many thanks
4 octobre 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Thank you for sharing your experience—it’s great to hear that although there was an issue initially, Eden Mobility handled it with courtesy and care. Resolving problems with professionalism makes all the difference, and we're glad you came away feeling satisfied.
Your appreciation means a lot!
Warm regards,
Eden Mobility
Boot scooter
Wow wow wow I'm well happy. the staff at Scarborough branch thank you so much for all your help and demonstrations really meant alot.well happy with my scooter will be back again when I need an upgrade your simply the best friendly shop around many thanks Keith c
17 septembre 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Thank you so much, Keith!
Your enthusiasm absolutely made our day—wow wow wow, indeed! We're thrilled to hear you're happy with your scooter and that the team at our Scarborough branch made your experience so positive. It means a lot to know the demonstrations and support truly helped.
We’ll be here whenever you’re ready for an upgrade, and we’re honoured to be your go-to friendly shop. Thanks again for your kind words and support!
Warm regards,
Eden Mobility
Camilla
Camilla, in the Scarborough office was great helping me purchase my mobility scooter.
It is a refurb but it does what it says on the tin and I am more than happy with it.
22 août 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Hi Robert,
Thanks so much for your great review! We're really pleased Camilla was able to help you find the right scooter and that you're happy with your refurbished model.
We appreciate your feedback and hope it continues to serve you well!
Best wishes,
Eden Mobility Team
Having trouble walking with arthritic knee.
Having trouble walking with arthritic knee pain,so went into Eden mobility in Scarborough & bought myself a chariot to get about.The staff were really helpful & nice.We've got an Eden in our own town so if I need owt to do with the chariot I can nip in there.
11 août 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Hi Mick,
Thanks for your great review! We're really glad to hear the team in Scarborough were helpful and that your new “chariot” is making life easier. It’s also great to know you’ve got a local Eden store nearby if you ever need anything, we’re always here to help!
Take care,
The Eden Mobility Team
Prompt helpful service
Prompt helpful service . got all the help I needed from the shop assistant Camilla Great after sales service too Sorted my problem out immediately Also found what I wanted quickly
6 août 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Hi Lynda,
Thank you so much for your kind words! We're delighted to hear that Camilla was able to help you promptly and effectively, and that your issue was sorted straight away. Great service and aftercare are what we strive for, and it’s wonderful to know we delivered.
We hope to see you again soon!
Warm regards,
The Eden Mobility Team
What more can one say about a person…
What more can one say about a person called Camilla in Scarborough shop helpful always pleasant nothing to much trouble if more shops were like this it would be a pleasure to shop treats all customers the same thank you just got second mobility scooter highly delighted
28 juillet 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Hi Ralph,
Thank you for your fantastic review! We’re so pleased to hear Camilla made your experience at our Scarborough shop such a pleasure. We’ll be sure to pass on your kind words.
Enjoy your second scooter, and we’re always here if you need anything else.
Best regards,
The Eden Mobility Team
Camilla in Scarborough Great knowledge …
Camilla in Scarborough great knowledge very helpful , would recommend her and the follow up from Eden after purchasing a electric wheelchair.
11 juillet 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Hi Mrs. Seamarks,
Thank you for your kind review! We’re so pleased Camilla was able to support you with her knowledge and care, helping your mum find the right electric wheelchair. It’s great to hear the follow-up call was appreciated too — we’ll be sure to pass on your lovely feedback!
Warm regards,
The Eden Mobility Team
Scarborough Eden Mobility
Camilla of the Scarborough branch is just so knowledgeable, helpful & caring. We thought we'd be visiting numerous stores but there was no need to shop around. She elicited relevant information & demonstrated suitable options. Without pressure the scooter pretty much sold itself.
9 juillet 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Hi Alison,
Thank you for sharing such lovely feedback! We’re so glad Camilla made your visit to our Scarborough branch so smooth and reassuring. Her knowledge and care really shine through, and we’re thrilled the scooter felt like the perfect fit without any pressure. We’ll be sure to pass on your kind words!
Best wishes,
The Eden Mobility Team
Visited Eden mobility in Scarborough on…
Visited Eden mobility in Scarborough on 1/2 July 2025.
Camilla couldn’t have been more helpfull ,she gave us great advice on different options that would be best for our needs. We returned the next day and had a test drive and we’re very happy with our choice so we purchased what we feel was the best scooter for our needs. Camilla made us feel very welcome and at ease. Great job Camilla 👍
1 juillet 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
It’s wonderful to hear about your experience at our Scarborough branch. We're so pleased Camilla was able to offer helpful advice and make you feel at ease while choosing the right scooter. A test drive and a confident purchase—sounds like a great outcome!
Thank you for your kind words and support. We’ll be sure to pass your praise on to Camilla!
Warm regards,
The Eden Team
We were advised by Camilla
We were advised by Camilla, at the Scarborough branch, a really nice, personable lady. We appreciated the advice given and she applied no pressure on which product to buy. Because of this, my mother ended up buying a product outright. She is a credit to her team. Thankyou.
28 juin 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
It’s wonderful to hear how helpful and personable Camilla was during your visit to our Scarborough branch. We’re so pleased your mother felt confident in her purchase—Camilla will be thrilled to hear your kind words!
Warm regards,
The Eden Mobility Team
Good company to do business with
Excellent service. Camilla went above and beyond when we purchased our electric wheelchairs. A pleasant experience.
27 mai 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Thank you for your kind words! We're so pleased to hear Camilla went above and beyond to make your powerchair purchase a pleasant experience. We truly appreciate your support.
Warm regards,
The Eden Mobility Team
Outstanding service above and beyond
After a local company proved awful.
I approached Eden mobility with caution, need not have worried.
From the first phone call to delivery was exceptional, the advisor on the phone was patient, professional and impeccable manners, she took her time to go through all the options, best suited to my height & weight iam delighted to have the Storm with canopy scooter, excellent machine.
Call advisor ,5 ***** plus I carnt thank her enough as I was in a state after last scooter, she calmed me ,reassured me and carnt thank her enough.
The drivers and advisor that attended my home in person was cheerful, relaxed and guided me through the scooter patiently non patronising manners about him and his colleagues, Eden sent the best lads for the job, nothing was too much trouble answered all my questions and frankly couldn't be happier.
Lads had a 2 an a half hour drive to get to me and still spritly, jovial and professional even one on his 2nd day working for Eden.
I've had calls to see how am getting along service is second to none.
Call centre staff always happy to help with queries I write this review in honesty and keep up the good work Eden am delighted I found you.
Carl Lake Liverpool
11 juin 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Hi Carl,
Wow! thank you so much for this incredible review! We’re genuinely touched by your kind words and so happy to hear that your experience with Eden Mobility was such a positive one, especially after the challenges you faced with your previous scooter.
It’s wonderful to know that our advisor was able to offer the patience, reassurance, and care you needed, and that the team who delivered your Storm scooter made the whole process smooth and enjoyable. We’ll be sure to pass your lovely feedback on to everyone involved (especially the lads who made that long journey to you!)
We’re thrilled you’re loving your new scooter, and it’s great to hear our follow-up calls have been helpful too. If you ever need anything else, we’re just a phone call away.
Take care and thank you again,
The Eden Mobility Team
The wife's scooter ran out of charge…
The wife's scooter ran out of charge called for a massive favour 1 hr charge,Camilla went above and beyond the call of duty,very grateful got us out of a pickle.
14 juin 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
We're so glad Camilla was able to assist you in your hour of need. We look forward to welcoming you back again soon.
Wonderful experience
Visited the scarborough branch today with my mum.
A lovely lady called camila helped us choose the right electric wheelchair for mum.she was very helpful and knowledgeable. would highly recommend this branch and would use them again in the future.
11 juin 2025
Avis spontané
Camilla - a star performer
Visited on advice to get a rollator for Dad. Camilla was brilliant in advising us on the various models and allowing us to try them out. She was also very helpful when it came to filling out the paperwork for the purchase. 5 star service
16 mai 2025
Avis spontané
So helpful
Camilla at the Scarborough branch is a absolute star she is so helpful and gives genuine advice and helps throughly though out ur enquiry nothing is to much for her it was such a pleasure to deal with her I would definitely recommend her and eden of Scarborough to everyone ty Camilla will see u soon bless ya x
12 mars 2025
Avis spontané
Réponse de Eden Mobility - Scarborough
Your recommendation is appreciated. Thank you for leaving such great feedback.
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