eharmony Avis 

Disgraceful Customer Care.
Actually NO customer care.
My account stopped being able to send messages, receive messages or see visitors or log as a visitor on someone's profile.
So basically useless for 19 days now.
Sent 8 emails and had 2 chat sessions. Still not fixed and zero, zero contact from eharmony.

It is absolutely overloaded with fake profiles. When it takes a week or so to find a woman to meet for real on sites like LoveAFF.com
it would take years of filtering off dodgy users and entirely fake profiles on Eharmony. It doesn't matter how much money you pay and what kind of membership you have. Eharmony is corrupt from start to finish. It is based on automatic renewal system. This is how they squeeze out revenues from members (they don't do it by bringing real people together).

Poor app. Poor website. Poor customer support. Fraudulent and misleading subscription practises.
They are currently being sued by the ACCC for the above. And as such, you will not be able to delete your account WHEN you realise how terrible this company is.

I asked to cancel my subscription a week after I joined as very poor website and wasn’t delivering what it promised. Sent emails and was told I had to pay for 12 months whether I used it or not. Not one genuine match. Not delivering paid service.

Under any circumstances do not join as a member! Joined and cancelled the next day and charged for a computer generated report and charged 65 quid after cancellation so much for the cooling off period buyer beware ! Plus the matches they give you are miles away

Disgusting behaviour from this company. Free site then finally pay the $120 so u get full unlimited access. Then they restrict my access and block me for gaining access to the message board unless I up load a photo.
Contacted them saying I’ve paid for full access and they said too bad.
They don’t give a flying f about their customers. Take you money then basically block you from contacting or being contacted by numbers!!!!!!!

this is a response from this website when asking to delete my account, as the information they give does not allow you to delete. It's a load of rubbish.

Thank you for your email.

We would like to provide additional information about why we are unable to delete your profile at this time.

The legal matter mentioned in our previous message is a court proceeding in the Federal Court in Melbourne, filed by the Australian Competition and Consumer Commission (ACCC). It is a standard requirement to preserve relevant documents during an ongoing litigation which means the option to delete your account is not currently available. Please reach out in a few months and we will make you aware of any updates.

We appreciate your understanding.



Sincerely,
eharmony Customer Care

I signed up believing their hype and they did not match me to suitable matches - the matches I had seemed extremely random and not at my social level. When I actually messaged people no one responded so after a week I stopped bothering and closed the account, I now have a debt agency asking me to pay $537.90 for a weeks worth of nothing! Huge scam

E harmony are criminals.they trick you into thinking you are signing up for a one month trial,but are really locking you into a 12 month contract were they help there selves to your bank account,I will be contacting the police and a current affair,

Absolute waste of time. six possibles within a 200 k radius - I dont think so!! NONE within a 50k radius. This is an awful site - complete and utter rip off AND I bet they don't respond!!!!!!

If I could give zero stars, I would. E Harmony is a scam. When not subscribed, they will say lots of users viewed my profile and messaged me, but when you're not subscribed, you can only reply ONCE. I was misled over being signed up for two years, I thought it was month-to-month like other sites. It's not. Once I subscribed, only about one person viewed my profile a month, and messaged even less. I tried messaging people, reaching out, and got NOTHING. I wanted out, but was threatened with legal action and collection agencies. I lost more than $600 to these scammers for two years of them doing absolutely NOTHING. Amusingly, once my subscription expired, suddenly SO many people were viewing and messaging me again. They are currently embroiled in a legal case against the ACCC in Australia, and I have already submitted all my info and communications with E-Useless to the ACCC. DONT DO IT. This dating app is a complete scam, don't believe all the glossy warm and fuzzy hype they put out.

SCAM - No help with queries waste of money and time Joined 16/08/24 for a 6 month membership. Profile last viewed 27/08/24, last email from eharmony re new profiles etc 30/08/24. Sent messages with no responses, it happens, not everyone responds, some may not have been on the site. Majority have been on site since I messaged them. It's human nature to check out the profile of someone who messages you. Did they even receive the messages? Queried several times with eharmony with NO response. So paid 6 month premium for the period of 2 weeks where it worked. Gave 1 star as couldn't give no stars. Have requested they cancel auto renewal and membership several times with nothing being done.

Do l have to give them 1 Star as they are Not Worth it.
Go anywhere for a Dating site, But Do Not join here even for Free.
NO Communication
Overcharge and Rip you off in undisclosed fees
No return reply emails
NO phone contact
99% No dating replies online
Just the Worst non interactive website
Do Not Do It. :(

So far shit ,what is wrong with peaple you put your self out and nothing happens. What a wast of money.

Asked me lots of questions then ignored it all in suggested matches. 99% of profiles don’t reply. I suspect most are either dormant or non-existent.

eHARMONY - further second review by me. This morning, next day, my Bank tells me they have deducted another sum of 18 euro, over the weekend when I could do nothing about it, in addition to the above 60 euro. 78.35 in total. FRAUDSTERS. BEWARE.

I had been an eHarmony (Australia) member on and off for the past few years.
I was never a fan of their longer-term subscription model (especially the way you have to cancel via email, instead of one click), but would keep coming back when there was no one of interest on other dating sites.
I can say, however, that in the past few months, the site has really gone downhill.
Unlike before, I've now been getting "likes" or messages from clearly fake profiles, pushing me to email them at nonsensical email addresses. When I've tried to report these profiles through the eHarmony system, the report profile button never works. I alerted eHarmony customer service to this, but they sent a scripted answer in reply, about how to use the (non-working) report profile feature.
There is also more profiles without photos and very little info in the bios. Other dating sites/apps have word minimums to make people write a decent bio, but a higher-charging site like eHarmony doesn't - crazy!
When my membership lapses in a few weeks, I'll be closing down my profile and this time will not return to this fancy looking, but poor quality site.

I signed up and then decided it was not for me. Not ready as yet. Cooling off period they do not honour.
The company quick to take my money.
Very upset as will not reverse payment . I hadn’t used contacted anyone. Been on it for one day.
Really awful experience.

Avoid this rip-off. I have been trying to cancel for three months, and many emails sent.

Only in the last month did I get a reply stating I can't cancel till August. They will charge your account and make it difficult to unsubscribe. Acting totally above the law and should be stopped and charged with fraud.

They have no phone number, they don't return your emails, only to tell you you can't cancel, they ask you to email them to turn off auto-renewal payments, and they won't let you cancel. Avoid them at all costs. I am having big problems trying to stop them from charging my card every month for something I don't want.

Just don't. There seems to be a problem with vetting people who are genuine, and those who are cat-fishers.
Plenty of scammers, and even more with no manners who find it too difficult to send a 'no thank you' reply, or even post a photo. If no photo, they should not be able to see others photos. These people are time wasters and eHarmony allows this to happen. High cost for low service.