eharmony Avis 

You can’t delete your profile. They give you this lame excuse:
“Thank you for your patience. Unfortunately, I cannot delete your account at this time due to a pending legal matter in Australia…”
Even though their help section claims that you can! I’d only just set up the account and had no subscription.

30 minutes after I signed up I realised I had made a big mistake as I felt I had betrayed my late husband whom I loved with all my heart, I emailed eharmony straight away , honestly thinking I could terminate my subscription with a 24 hour cooling off period . I was prepared to lose the first month but sadly I received the below reply.
Upon reviewing your account, I see that you purchased 12-month membership on 04/24/2024 (MM/DD/YYYY) to be billed in monthly payments. The total price was $379.85 which included a discount of 50% for 1 month.

You still have 11 payments remaining in the total amount of $361.90 ($32.90 each) which is schedule to be collect by the system on every 24th of the month until 03/24/2025 (MM/DD/YYYY).

I would like to inform you that your Premium Membership does not expire until 04/25/2025 (MM/DD/YYY). Until then, you can still use our site to continue your search and receive all the benefits of being a Subscriber. I can confirm that the automatic renewal has been deactivated on your account and your Premium Membership will expire on the date mentioned above.
Unfortunately, we cannot delete your account at this time due to a pending legal matter in Australia. However, we have made your profile inaccessible to any potential new matches. Your account will remain visible to your existing contacts.

If you still wish to have your profile deleted in the future, please reply back to this in a few months and we can provide an update on the status of the legal matter. We apologize for the inconvenience.

Terrible… billed me 18 months after I left the site for 3 additional months. Ignore my contact with them. They are despicable. Don’t go there.

DO NOT SIGN UP. Wish i could give minus stars. Horrible, evil company. Eharmony is a scam. Some countries have sued them for false and misleading subscription contracts.... and won. Unfortunately, Australia is not yet one of these countries.

Literally ripping off everyone and anyone stupid enough to sign up :(. And as they're charging you against your wishes, they sign off with ridiculous well wishes. These guys need to be investigated and shut down.

Tried to find out if you could cancel your account and stop payments and the company makes it extraordinarily hard to find this detail. I signed up but after less than 2 days realised the site also did not meet my expectations (no town info is one area). I finally got an email saying I could quit, but they would still take over %40 from me! I argued about the cooling off period but they said that's only for US customers (why is this?) I asked to speak to a supervisor who had no interested in a compromise and told me that the case was closed and they would not discuss it further. Steer very clear of these unethical people.

Impossible to set up an account. Once created you cannot do anything without full membership. ZERO information on how to close or delete your account. ZERO response from the helpdesk. I would be safer walking past the pub at 3am on Saturday night, than using this site, with no clarity, and no access.

Firstly, there were a very limited amount of compatible people in the town where I live.
Secondly, I got caught by the automatic renewal for a YEAR'S SUBSCRIPTION!!! They are trying to charge me $478 in one payment, even though I deactivated my profile 5 months ago.

They do not even deserve one star! Do not subscribe to them. It is impossible to cancel. You email support and they don’t get back to you. If in Australia you can only phone in pacific time. Biggest rip off ever! They just charged me over $300 for a service I thought I’d cancelled 11 months ago. Because I paid by PayPal it was considered a subscription but not one I knew about. So bloody angry right now!!

Dont trust the fancy ads its scam site also under ACCC court action against eHarmony for alleged misleading online dating membership statements.
this
this is what customer support said after tried to cancel after finding out they billed me for more then what was agreed.
Unfortunately, we are unable to honor your request for a release of future payments, as your request is outside of our cancellation policy - only paid for 1 month
Upon reviewing your account, I see that you purchased a 12-month membership on 12/28/2023 (MM/DD/YYYY) to be billed in a monthly payments. The total price was $448.85 which included a discount of 50% for 1 month.

also to note might be some normal people on the site quite lot are just bots or fake accounts. and odd few will ask for money or medical health problems.

Yes, I got sucked in and am slapping myself around the head.
Thought I was signing up for a month trial. Instead I am now locked into a one year contract for a total of $448, and they insist on payment.
Their profiles are hopeless. I was only offered about 30 profiles (women,) and all were between 500 - 5000 kms from my location. All of them were ten years older than me, none of them could be considered attractive, and over half of them had not logged into their accounts for months.
In desperation, and trying to get my money's worth, I contacted a couple, only to be ignored. No response whatsoever.
I tried to request a cancellation but was told I was liable for full payment.
I'm wondering if, through lack of customers, this company may be on it's last legs in Australia, and they are trying to scam as much money as possible before they go under.
I notice they are being investigated by ACCC.

What a terrible bunch these people are. Predatory, mercenary and horrendously poor at anything resembling customer service. After cancelling their godawful service a year ago they claim I owe them money and threaten me with debt collectors. Pathetic

Awful dating site. I cannot delete my account they have to and and I want to. They asked me to contact them again in a few months? They will also so see if not cancel my payments. They worded the email so badly made me feel awful.

Stay away! Do no join eharmomy they will not cancel your account if you decide you want to and they will trick you into a subscription that you cannot get out of. I have cancelled my payments via my bank. Thankfully the ACCC is taking them to Federal court (lodged sept 23) due to repeated complaints of the same.

Scammers incorporated Eunharmony, with a crap Min 6 Mth contract! This site is full of Overseas Scammers with Fake Females, which You have to constantly weed out, as they Don't! Their reputedly scientific algorithms used for matching, are Fake, False, and completely incompetent. They advertise constantly on the TV, because they have to get sucked-in clientele to join...Don't bother, look for a reputable Co, do Your Own homework on the Net, and don't get sucked in to find Love, and loose all Your hard-earned monies with these rip-off money orientated, Fake scammers!

For Gods sake do not use this!!!!

I am leaving a review for a friend who has been scammed by this lot. After using a trial you end up signed into an annual contract and are pursued for the money even if you don't use the site! I would argue from what I have read the site is full of fake profiles and perverts anyway. The company are mercenaries with no compassion. Even dealing with vulnerable customers! They will hound you to pay your years subscription and close your account.

Bank has advised to not pay them, cancel all direct debits and ignore them.

Eharmony.. more like bad harmony.

If anyone uses this site after reading this then you are stupid.

With their minimum membership setting you back over $300 for their services over 6 months, and no monthly option - they can’t be that sure of their services. With no compassionate cancellations or ability to get out of this subscription, if you “find love fast” you’ll still be stuck paying for it well after you’ve wanted to quit the service. Would recommend you try options with cheaper options, as even with their scientific approach, the options are still what you want to look at.

This app will offer you free membership but then trick you by offering one month at half price but then you are mislead to sign up to a contract for 12 months. If the app was so good why would I need 12 months on a dating site. Contacted them and they said too bad!! Stay away

Many of the 'matches' are fake. Requesting a refund after 3 days realising this I was ignored and then had the withheld payments sent to a debt collector.

This company is incredibly dodgy and not at all genuine or honourable. Stay away from them and stick to other dating sites that are free and offer better and more genuine profiles.

This company is purely about making money!

If only I could give a ZERO star! I joined eHarmony on 4 June 2023 and wish I had checked reviews first.

My situation it seems, is like so many others, and I’m furious about the way they mislead & their outright deception regarding subscriptions.

I joined for a month at $14.99, which, when it went through became $17.99. Not sure why that happened.

I requested a cancellation two weeks later, which was still two weeks prior to the first month, finishing.

After a series of emails, I was finally told that a specialist had reviewed my situation and unfortunately could not cancel the subscription, therefore I would have to pay $30 per month until 4 July 2024.

I contacted my bank and they were unable to do anything to help me in this instance because I had paid through PayPal.

I contacted PayPal and explained the situation they cancelled the authority to take funds from my PayPal account and sent me an email confirming that.

My next option is to cancel my PayPal account and get a new credit card, I’m putting that off for the moment just to see what happens, maybe I won’t need to do either of those things?

I’ve now received yet another email from eHarmony telling me that I am contracted to them for a further 11 months. EHarmony said that I had indicated a 12 month subscription when I joined however I only joined up for one month.

I am positive that I indicated a single month, nothing else.

I’d say that they have a snowflakes chance in hell of getting another cent out of me!

How are they allowed to get away this?

I did read a review from back in 2021 (?) I think it was, that said a class action had been bought against eHarmony in some of states of America & that eharmony had to pay $1.2 million in reparation to subscribers and a $1 million fine.

This would be an ideal case here in Australia, as I believe there are many many many people who are unaware of the scam.

UPDATE January 2024: still getting emails demanding payment, it’s been reported & no money has been, nor will be paid. The ACCC & Fair Trade have been notified & I believe there’s ongoing legal measures are being taken.

Total scam,
They charged me 80 USD per month; I have neved used their useless app.
They renewed the sunscription before a reminder and when I reached out to them they didnt refund the money;
Worst customree service ever