Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Noté 5 sur 5 étoiles

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets et de jeux

Informations provenant de diverses sources externes

Bring joy to your loved ones with a free personalised message from Santa Claus.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

258 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(258)

36 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Incredible creation and my kids loved…

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical moment with my kids thanks to Elfi.

24 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much for your lovely words Benny!

Noté 1 sur 5 étoiles

Letters never arrived!

Ordered letters 12-17. It is now Jan 5 and santa letters never arrived! Kids were soooo disappointed santa didn't write them this year. Such a sad let down.

17 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Maggie, we are so sorry to read that. The delivery usually takes 20 working days. If you need more information about your order, you can contact us by email to: mail@elfisanta.com . Thank you.

Noté 5 sur 5 étoiles

I do this every year for my three…

I do this every year for my three grandchildren. Having more new Santa videos would be good since I am running out of with three of them each year

17 décembre 2025
Avis spontané
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Réponse de Elfi

Thanks for the feedback Bert.

Noté 3 sur 5 étoiles

The kids enjoyed the video. However…

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel longer. In my opinion, there were unnecessary adders in this 2025 video, so the kids lost interest quickly while we were watching it. I would suggest next time to create a shorter video focus more in Santa Claus rather than his helpers.
Overall, the 2024 video was more engaging than 2025 video.

Thank you!

24 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks for the feedback Kaira.

Noté 5 sur 5 étoiles

Magical

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations.

Very customisable and personalised with lots of options to choose from. My children were enthralled. The video was great quality and created a lovely experience.

I used the express service as it was already 5.30pm of Xmas Eve and I needed it before my children were going to bed and it was ready within the time frame specified.

My children loved it and their reactions were priceless. Would use again.

24 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your kind words!

Noté 5 sur 5 étoiles

Amazing video

Amazing video! My daughter is 9, doubting santa and this video instilled a whole new belief for her. I've used other companies before but this is the first time I was able to make so many personalization. Highly recommended

24 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Sabrina!

Noté 5 sur 5 étoiles

Will buy every year!

Excellent! I was expecting a short video and I go a whole Christmas movie with my kids on it! Nothing can beat that! Perfectttttttt

22 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Francis!

Noté 5 sur 5 étoiles

The magical surprise …

I was amazed on the details of the video. It was so magical and brighten my day when I saw my son’s face when he watched the video. His whole face lightened up and the special moment of when he heard Santa said his name it was worth the price. Thank you for this amazing video. Even as parents it made us feel special too. I wish this was out when I was a young girl.

24 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your lovely words Alicia!

Noté 5 sur 5 étoiles

Loved it

Loved it! We use this service every year!

24 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Taylor.

Noté 1 sur 5 étoiles

Poor never got my video

Poor never got my video

26 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Humberto, Could you please confirm whether you completed the order or placed it through our website? Feel free to contact us by email at mail@elfisanta.com, and we will be happy to check your order details for you. Thank you.

Noté 1 sur 5 étoiles

I never received the letter

I never received the letter

26 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Alianys, we are so sorry to read that. The delivery usually takes 20 working days. If you need more information about your order, you can contact us by email to: mail@elfisanta.com . Thank you.

Noté 5 sur 5 étoiles

Very well done production

Very well done production. The options to select for Santa to say were quite diverse and captured our children so well. The call at the end was a nice touch too!

25 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your kind words Rhea!

Noté 2 sur 5 étoiles

The phone call did not work

The. Movie was really cute. The call from Santa did not work. I never received a call. All we could see was Santa on the phone moving his mouth. That just kind of messed up the experience

26 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you for your feedback, Christina.
Please note that the phone call feature only works when you watch the video online using the “phone call” option. If you download the video, we don't know when you are watching it, so we cannot call you.
If you need any assistance, feel free to contact us at: mail@elfisanta.com .

Noté 3 sur 5 étoiles

There’s an option to choose child name…

There’s an option to choose child name and hear it pronounced by Santa and even though I chose the correct one two year in a row Santa has got my daughters name wrong. And I messaged support twice over it with not one reply.

18 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Hi Sierra, please contact us by email to: mail@elfisanta.com and we will check your order and give you assistance.

Noté 5 sur 5 étoiles

Just, wow.

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results. It was SO much better than I was expecting and gave my family (3 kids, 2, 4 and 7) that Christmas magic in a way I never could alone. The sheer joy, awe, wonder and excitement on my children's faces made this video worth every single penny and has created memories that will last a lifetime. Seriously thank you so much to the team at Elfi for the incredible work and product they have created here, sincerely one of the best purchases I have ever made - also an excellent example of a positive use of AI. If I could give this 100 stars I would.

24 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks Ben.

Noté 2 sur 5 étoiles

They were mailed according to my email…

They were mailed according to my email but still have yet to arrive, so I don't know if this is real or a joke good luck,.

22 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Hi Paul, please contact us by email to: mail@elfisanta.com and we will check your order and give you assistance.

Noté 2 sur 5 étoiles

I think it should have been a little…simpler

I think it should have been a little simpler. It could be that my boys are 2 & 3 years old. It didn’t keep their attention long enough to get to the parts that were personalized.

12 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks for the feedback Saly.

Noté 5 sur 5 étoiles

My children LOVED it!

My girls loved it! The funny part was that step-dad didn’t have any other option and how Santa says “he’s such a great guy” made them giggle. You’re able to choose the option in what you want Santa to say and it veers to the little points of “hey I know you!”. It was cute, playful, and fun to watch my children enjoy 😊

15 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Delissa for your lovely words!

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