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Noté 5 sur 5 étoiles

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets et de jeux

Informations provenant de diverses sources externes

Bring joy to your loved ones with a free personalised message from Santa Claus.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

258 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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Tous les avis

(258)

36 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Creating great memories!

I have purchased six videos with Santa from Elfi starting in 2017 and look foward to adding more in the future! While the videos are great, its the gift of creating Christmas memories for my grandsons to enjoy for years to come that is most important to me. Long after they have forgotten the toys they received they will have these videos from Santa! The production value and the opportunity to personalize them for each child is wonderful. My only concern is running out of new videos to use. While the technology used today is quite good, I would love to see how much better these could be with a good AI program!

Thank you so much for making these possible. I can imagine my grandsons watching these with their children one day!

20 décembre 2023
Avis spontané
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Réponse de Elfi

Thank you so much for your kind words Steve.

Noté 4 sur 5 étoiles

Provide more context for requested photos

A description of what the requested photos will be used for would be helpful. This years video asked for family photos, but provided no context. Once I received the video I discovered the part which says, "they announced the contest winners, we know who loves you the most" and it then proceeds to say "Mom and Dad, and Mom and Dad". It looks and sounds strange. I was asked for photos of family, but if I knew more about why it is asking for a type of photo I would not have submitted two photos of both my wife and I. Unfortunately we do not have any other family members still alive, so I would have submitted one photo of me and one if my wife.

24 décembre 2023
Avis spontané
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Réponse de Elfi

Dear Christopher, you can change the photos free of charge going on your account. Feel free to contact us by email if you need support to: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

Great video

Great video! The kids were excited watching and listening to Santa's advice.

25 décembre 2023
Avis spontané
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Réponse de Elfi

Thanks Alexi.

Noté 5 sur 5 étoiles

GOOD ELF!

Did exactly what was promised on content, quality and delivery time. Couldn't fault it.

23 décembre 2023
Avis spontané
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Réponse de Elfi

Thank you so much.

Noté 5 sur 5 étoiles

Love my ornament

Love my ornament. My dog came out perfect! I can use it as a keychain..

31 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Angela, we don't sell products for dogs.

Noté 4 sur 5 étoiles

As long as your child doesn't have a rare name, perfect experience.

Everything is amazing. They are keeping the Christmas spirit alive. Also very well priced. The only issue I have is that they do recordings by a voice actor each year so if your child's name has never been recorded, you'll have to ask them to record it and wait till the next year. Other than that, perfect, especially as present that can be given from overseas easily.

24 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks for the feedback Jack.

Noté 5 sur 5 étoiles

This was just a magical experience for…

This was just a magical experience for my son this Christmas, and we will definitely be making this a new tradition going forward. Thanks Elfi!

24 décembre 2023
Avis spontané
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Réponse de Elfi

Thank you so much.

Noté 4 sur 5 étoiles

Paid extra for the phonecall and…

Paid extra for the phonecall and received 2 videos to watch, one with and without phonecall but both videos are the same, so I wouldn't recommend paying extra for the phonecall.

25 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Kat, you can receive the call only if you watch the video online with phonecall option, if you download it we can't call you. If you need more information about your order please send us an email to: mail@elfisanta.com .

Noté 4 sur 5 étoiles

Too long, but amazing

This was incredible, I loved it (probably more than my kiddos), the video was a little too long to keep my kids entertained.

21 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks for the feedback Mel.

Noté 5 sur 5 étoiles

My kids were very happy

My kids were very happy. They really felt the presence of Christmas and ofcourse Santa. I loved it too! Thank you Elfi! Happy Holidays! ♥️

29 décembre 2023
Avis spontané
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Réponse de Elfi

Thank you so much Mary Angeline and Happy Holidays.

Noté 5 sur 5 étoiles

This will be a yearly thing for us now

I was skeptical at first but it turned out better than expected. My kids over it and my son asked to watch it multiple times a day leading up to Christmas. I will be doing it again every year.

15 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Shawan.

Noté 1 sur 5 étoiles

Haven't received our order!!!

Absolutely ridiculous we haven't recieved our order! Disappointed expecting it on Christmas and it's not here.
I want a refund!!

25 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Hi, please contact us by email to: mail@elfisanta.com and we will check your order and give you assistance.

Noté 5 sur 5 étoiles

Every year magic

Every year from 7years video from santa bringing to our house real magic, daughter is very happy and she still believes in it. Videos are real and good quality

18 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Kosza for being your Christmas tradition.

Noté 5 sur 5 étoiles

Very well done video

It was very well done with just a few short answers. The children loved it and it is very affordable for anyone.
We will be doing it again

23 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Lisa.

Noté 5 sur 5 étoiles

Letters

Very easy to create letters. Reasonable cost. I didn't order until December 9th so hoping they arrive soon. My adult children, 39 and 41, mentioned that Santa did not send them a letter this year! I think they enjoy receiving now more than when they were little ones!

9 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks Mary.

Noté 5 sur 5 étoiles

My 5 year old was extremely excited to…

My 5 year old was extremely excited to get his Santa video! He hasn't stopped bringing it up, in one way or another, a week later. It was truly magical for him to experience.

7 décembre 2023
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks Leah.

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