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Noté 5 sur 5 étoiles

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was so looking forward to creating a video from Santa for my two and a half year old grandson . I viewed a few choices and after selecting the winner added the personal photos and added information... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Oh my days this video is unbelievably good! Our granddaughter was mesmerised and when Santa called her at the end she was delighted. The personalisation makes it so accurate. I’m so glad we ordered t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture

Informations provenant de diverses sources externes

Bring joy to your loved ones with a free personalised message from Santa Claus.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

722 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(722)

91 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant

Received Santa letters granddaughters love them

9 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Gail, If you need any further information about your order, please feel free to contact us by email at: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

Easy to navigate

Easy to navigate. Great to have opportunity to alter and adapt to individual child.

3 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks Stephanie.

Noté 4 sur 5 étoiles

Good video but no call

I am happy with how the video turned out. It was quite long, the quality was good, but there was no video call at the end of it so a bit dissapointed.

7 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you for your feedback, Oana.
Please note that the phone call feature only works when you watch the video online using the “phone call” option. If you download the video, we don't know when you are watching it, so we cannot call you.
If you need any assistance, feel free to contact us at: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

Honestly such an amazing video got…

Honestly such an amazing video got emotional watching can’t wait to show my daughter it’s going to make her Xmas extra special highly recommend

7 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much for your words Ash!

Noté 5 sur 5 étoiles

Easy personalized video

Very easy to set up personalized video and I'm not techy 😜 I've done this for a few years now and although the 'kids' are older they still look forward to their video, it's become a Christmas tradition.

2 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much Anne for being your Christmas tradition!

Noté 4 sur 5 étoiles

the elfi video was lovely however i’m…

the elfi video was lovely however i’m very glad i never paid full price and got it for £4 from groupon there’s no way it’s worth the full price of £7.99 or even £12.99 for the other version.
it’s a little long winded for my 2 year old granddaughter, like i say it’s very sweet but definitely over priced without the groupon offer .

2 décembre 2025
Avis spontané
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Réponse de Elfi

Thanks for your feedback Dawn.

Noté 5 sur 5 étoiles

Easy to order

Easy to order. Love the personalised parts, making that special memories. My son love it, thank you

27 novembre 2025
Avis spontané
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Réponse de Elfi

Thanks Iwona.

Noté 5 sur 5 étoiles

Absolutely magical.i wasn't too sure…

Absolutely magical.i wasn't too sure how the video would turn out, but it was brilliantly done and so much fun for the kids to see x they're faces when they first saw their pictures and when Santa talked about how old the children were and their favourites to do. It was really easy and straight forward to fill in, and once it was done you got the chance to watch it and then edit anything you wasn't happy with.

6 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much!

Noté 5 sur 5 étoiles

Magical

I used Elfi last year for my granddaughter who was 2 then and she loved the video, so I thought is she’s 3 I would do it again this year. Obviously, she hasn’t seen it yet but I am more than happy with it. I can’t wait to see her expression again when Santa says her name. The process to order the video and upload photos etc was really easy, I would thoroughly recommend Elfi if you want to make your childs experience a magical moment with Santa x

7 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much Jackie!

Noté 5 sur 5 étoiles

We’ve used Elfi for the last 3 years…

We’ve used Elfi for the last 3 years and will continue to for as long as my children will allow us! Amazing fast service and gorgeous videos with a new set up every year. Great value for money too. Thank you!

7 décembre 2025
Avis spontané
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Réponse de Elfi

Thanks Annie!

Noté 5 sur 5 étoiles

This video is magical

This video is magical. Brings Xmas into your living room for the whole family. The quality is excellent and it arrived within 24 hours. Can't recommend this highly enough. You won't be disappointed

7 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much Donna for your lovely words!

Noté 5 sur 5 étoiles

My kids both loved this

My kids both loved this! They are 4.5 and 3 years old.
The website was easy to use with lots of personalised options. It arrived quickly and was easy to download to keep.
The quality was brilliant and it was great to be able to mooch from a few different story options.

1 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much Mia!

Noté 5 sur 5 étoiles

Loved loved loved the video from Santa

Loved loved loved the video from Santa! Absolutely amazing how much it can actually be personalised and to be able to add in photos too was just pure brilliance - my wee 4 year old boy was amazed, as was I! Website also really easy to navigate and finished video was sent to me in less than 24 hours. Will be using every year, thank you!

29 novembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much for your kind words Chantelle!

Noté 5 sur 5 étoiles

This video is absolutely beautiful

This video is absolutely beautiful. I cannot wait to watch this ok my tv with my little boy. His excitement is going to elevate to another level

5 décembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much Jenny!

Noté 4 sur 5 étoiles

Its a lovely video but far to long

Its a lovely video, however for small children a 10 minute video is far to long, they lost interest within the first 2 minutes

5 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you for the feedback, Stacey. For your information, we also have shorter videos available, such as "Christmas Eve is Around the Corner!".

Noté 3 sur 5 étoiles

Great video, few minor details to be adjusted

The video was great and the procedure to book it as well even though I would have preferred to have the option to not include pictures.

Also I paid for the telephone call to be included but when I received the video and I pressed the button "watch with telephone call" nothing happened. So I had to improvise a fake call from an unknown number and then start the video for my kid.

Overall it was ok.

28 novembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you for your feedback Angela. We're glad you enjoyed the video and found the booking process easy. Please contact our support team so we can look into the issue and make it right. You can reach us at: mail@elfisanta.uk .

Noté 3 sur 5 étoiles

Sometimes bigger isn't always better

Sometimes bigger isn't always better. I got an Elfi video last year and it was about 5 minutes long packed with photos and info of my kids. Perfect length. This video was over 10 minutes and had so many scenes that were out of place and unnecessary including a scene where 3 random kids get introduced like the producer wanted to make his grand kids famous. There was also a scene where Santa was standing in an alcove facing a wall talking about a photo of our family. I’d prefer we just saw our photos with Santa narrating rather than watch him staring at a wall. Super weird. We Had to wait minutes at a time to see or hear about my kids and then it only lasted a few seconds. My 5 yr old found it hard to pay attention for 10 minutes. That’s why a Bluey & Peppa pig episodes aren’t 10 minutes long. The photos I provided were only on screen for a few seconds and the script choices were not very good to choose from. I’d rather a bit more choice and some free speech choice. Last time we could add best friends names, home town and which gifts the kids have asked Santa for. Not this year. There was only an option to add a photo of the gifts they want which is weird??? It wouldn’t accept my daughter’s double barrel name so we had to shorten it. When Santa was talking about how good my kids were he immediately mentioned the one thing they do wrong which was compulsory to add. That would’ve been better separated to another scene to encourage them to improve. Just felt like a downer at that point. The imagery is very good. I’ll look elsewhere next year I think.

3 décembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you Jay for your feedback. We’re sorry this year’s video didn’t meet your expectations, especially after last year’s positive experience. Your comments about the length, scenes, and personalization options are very helpful, and we’ll review them to improve future videos.

Noté 5 sur 5 étoiles

Wonderful

The video for my granddaughters is even better than I expected. Its so lovely. Thank you elfisanta

30 novembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your lovely words.

Noté 5 sur 5 étoiles

Ordered this for my 3yr old grandson…

Ordered this for my 3yr old grandson and he loved it a lot of thought goes into the video and it's well put together well worth the money and highly recommend

29 novembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much Val!

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