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Noté 5 sur 5 étoiles

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was so looking forward to creating a video from Santa for my two and a half year old grandson . I viewed a few choices and after selecting the winner added the personal photos and added information... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Oh my days this video is unbelievably good! Our granddaughter was mesmerised and when Santa called her at the end she was delighted. The personalisation makes it so accurate. I’m so glad we ordered t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture

Informations provenant de diverses sources externes

Bring joy to your loved ones with a free personalised message from Santa Claus.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

722 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(722)

91 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing. My daughters loved it, since the video they have been behaving really good 😁 I couldn’t recommend more this company, they did a fantastic job, the video is perfect, and not only the kids enjoyed it, their dad and I, were really touched ❤️ Thank you very much !!

28 novembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much for your lovely words Emanuela! We’re so happy we could bring joy to your whole family!

Noté 5 sur 5 étoiles

Magic

Easy to order. Fabulous video. Pure magic

27 novembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much for your words Sarah!

Noté 5 sur 5 étoiles

The video is beautiful and greatly…

The video is beautiful and greatly linked, it is very magical and can't wait to show it to the kids. I'm sure they'll ve thrilled.
Thank you so much for creating something so special.

14 novembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much for your kind words Ivanna!

Noté 5 sur 5 étoiles

Got this for my 4 year old daughter and…

Got this for my 4 year old daughter and cant wait for her to watch it on Christmas eve. She gonna love it even myself watch it after I got it to see if everything worked and it amazing will definitely do this again for her next year.

1 novembre 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your lovely words Holly!

Noté 5 sur 5 étoiles

Excellent

This is the second year I’ve ordered from Elfi and once again I am so impressed with the video! It’s so magical, excellent quality and sent to me within 24 hours. I cannot wait to show my little ones on Christmas Eve! Excellent customer service, I emailed with a query re photos and I received a response quickly. Highly recommend and will be ordering another next year.

1 novembre 2025
Avis spontané
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Réponse de Elfi

Thank you so much for your kind words Sam!

Noté 1 sur 5 étoiles

Did not arrive last year so it better…

Did not arrive last year so it better arrive this year!! Still waiting for my refund for last years

1 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Martin, we are so sorry to read that. If you need information about your refund, you can contact us by email to: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

It was very easy and quick to make the…

It was very easy and quick to make the personalised video. My little one was very surprised and happy. I will definitely recommend it!

15 décembre 2024
Avis spontané
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Réponse de Elfi

Thank you so much Mak!

Noté 5 sur 5 étoiles

Best Christmas gift Ever!

Personalizing it was straightforward and easy to access. My children were delighted to watch the video and were pleasantly surprised when Santa mentioned their names and activities. It was a wonderful experience for them. My friends inquired about how I created the video, and I directed them to the website. It was a fantastic Groupon offer and the best Christmas gift ever!

25 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your lovely words!

Noté 1 sur 5 étoiles

Disappointed because the letter didn't…

Disappointed because the letter didn't arrived yet...I did order at the beginning of December.
That's really upsets my kiddos and us.We are with you for 7 years but usually order a video from. SANTA and never had a problem before till now...First time ordered the letter.....😔 and big disappointment😞

2 janvier 2025
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Monika, we are so sorry to read that. The delivery usually takes 15 working days. If you need more information about your order, you can contact us by email to: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

First time using the service this…

First time using the service this Christmas and we were not disappointed. We used the video with phone call option and it blew my daughters mind. Easy to set up and had my video within 2 hours. Also sent a request for help as wasn’t sure how the phone call worked and had a response within 20 minutes. Very impressed and hope to do the same again next Christmas.

24 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Thank you so much for your kind words Gemma!

Noté 5 sur 5 étoiles

Fantastic video

Fantastic video. Our 5 year old was so excited and wanted it played over and over.

21 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks Dawn!

Noté 1 sur 5 étoiles

Below avarage

The video is OK. The Gold letter never showed up and when I asked when will be delivered, I was told next week ( after Christmas ). Is a letter from Santa, not Easter bunny. And now is problem to fill forms to get a refund. Not impressed

L.E. The letter was ordered on the 1st of December, and on your website was "within 10 days delivery", now it's within 14days, you modified. Doesn't state that is working days.

1 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Dear Adrian, the delivery takes 15 working days. It is possible to get a refund only if you fill the form up, that's our procedure and refund policy. If you need more information or a refund, you can contact us by email to: mail@elfisanta.uk .

Noté 5 sur 5 étoiles

Inclusive of Irish names

Inclusive of Irish names
Recognised our obscure Irish names and it was magic for my kids to hear their names and see themselves on the video. Very special. Would definitely recommend.

23 décembre 2024
Avis spontané
Logo de Elfi

Réponse de Elfi

Thanks Niamh!

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