Always has great prices and great customer service. Their website is super easy to navigate and ordering is a breeze, plus free shipping when you spend $150 or more is a godsend for me. Delivery is al... Voir plus
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Don't waste your time or money. Elite Supps in Albany are overpriced and employ an incompetent manager. Save yourself a lot of grief by getting your supplements at Coles, Woolies, or online.
Great customer service and an excellent overall experience. Shipping is always super fast, they have great deals, and their pricing is very competitive. Ordering is easy and I’ve been really happy wit... Voir plus
L'entreprise a répondu
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Maché en ligne
- Service de fitness et nutrition
- Herboristerie
- Magasin de vitamines et compléments alimentaires
Informations provenant de diverses sources externes
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Coordonnées de contact
42 Wollongong Street, 2609, Fyshwick, Australie
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Fast efficient and easy to use online…
Fast efficient and easy to use online order procedure

Réponse de Elite Supps

Réponse de Elite Supps

Réponse de Elite Supps
Great offers and nice smooth end to end…
Great offers and nice smooth end to end experience with purchase and website customer experience

Réponse de Elite Supps
Product always of highest quality
Product always of highest quality. Never any problem with supply. Fast and friendly service. Alot of great reviews about individual products. Price is competitive or better.

Réponse de Elite Supps
Wrong item received
Wrong item received.
Return isn’t the easiest compared to other sites. I emailed sent a picture then had to repeat that step and never received a confirmation of approval. So I am only now able to get to sending back the product.

Réponse de Elite Supps

Réponse de Elite Supps

Réponse de Elite Supps
Product arrived quickly and as…
Product arrived quickly and as advertised. Happy with the whole process

Réponse de Elite Supps

Réponse de Elite Supps
Read the Fine Print, Except There Wasn't Any!
I have been a customer of Elite Supplements for some time, but unfortunately this experience has left me extremely disappointed. I purchased a product listed as "Mystery Shaker/Bottle," which was accompanied by an image of what appeared to be a protein shaker. As someone who is dyslexic, clear product descriptions are especially important to me. The wording and image together led me to reasonably believe I was purchasing a mystery protein shaker. Instead, I received a standard water bottle.
I would never have purchased this item had the listing clearly stated that there was a possibility of receiving a standard water bottle, as I already own several and specifically needed a protein shaker.
My issue was never about simply preferring one item over another. It was that the product listing did not explain that customers could receive either a protein shaker or a standard water bottle depending on stock availability. That explanation only appeared after I contacted customer service. Despite raising this repeatedly and even providing a screenshot of the original listing, I received the same generic responses quoting company policy rather than addressing the actual concern.
Ironically, Elite Supplements themselves later explained that the product is a "mixed surprise product" where customers "may receive either a shaker or a bottle depending on available stock." That explanation is far clearer than the original listing, which simply said "Mystery Shaker/Bottle." If that information had been included on the product page before purchase, I would not have bought the item. If customer service needs several paragraphs to explain what the product actually is after a customer complains, then the product description wasn't clear enough in the first place.
What disappointed me most was that nobody genuinely tried to understand the issue I was raising. I wasn't simply asking for a refund or replacement—I was trying to point out that the product description and image could easily mislead customers and should be made clearer to prevent the same confusion for future customers. Instead of acknowledging this concern, my emails were met with repeated template responses that ignored the point I was making. A small gesture of goodwill, or even an acknowledgement that the listing could reasonably be interpreted differently, would have gone a long way.
Unfortunately, this experience has left me with little confidence in Elite Supplements' customer service. I won't be purchasing from them again and cannot recommend them based on this experience.

Réponse de Elite Supps
The Products that I been purchasing…
The Products that I been purchasing from Elite have been excellent in my recovery from a back injury. I have found Elite to be grate with communication and speedy deliver. The items are packed very well and all over top experience, Thank you.

Réponse de Elite Supps

Réponse de Elite Supps
Great products Emerald Labs Pre Workout…
Great products Emerald Labs Pre Workout and fast delivery.

Réponse de Elite Supps

Réponse de Elite Supps
Easy process
Easy process, information was forthcoming and helpfull, product as advertised! All in all, great experience!

Réponse de Elite Supps
Everything was great except the mystery…
Everything was great except the mystery bars. I thought they'd be 12 different flavours, not 1 terrible flavour. I asked around and couldnt give them away. Had to throw them all away. Literally charging for what nobody wants to buy.

Réponse de Elite Supps
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