Always has great prices and great customer service. Their website is super easy to navigate and ordering is a breeze, plus free shipping when you spend $150 or more is a godsend for me. Delivery is al... Voir plus
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Lisez les avis des autres
Don't waste your time or money. Elite Supps in Albany are overpriced and employ an incompetent manager. Save yourself a lot of grief by getting your supplements at Coles, Woolies, or online.
Great customer service and an excellent overall experience. Shipping is always super fast, they have great deals, and their pricing is very competitive. Ordering is easy and I’ve been really happy wit... Voir plus
L'entreprise a répondu
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Maché en ligne
- Service de fitness et nutrition
- Herboristerie
- Magasin de vitamines et compléments alimentaires
Informations provenant de diverses sources externes
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Coordonnées de contact
42 Wollongong Street, 2609, Fyshwick, Australie
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4,3
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Product exactly as advertised and…
Product exactly as advertised and delivery quick and easy
16 juin 2026
Réponse de Elite Supps
Hey there
We're so happy to hear that your product was exactly as advertised and that you experienced quick and easy delivery! Thank you for your positive feedback.
Elie Supps
The ease of navigating through your…
The ease of navigating through your website. Every product has very detailed information. This won't be my last time as it's hard getting quality and affordable supliments from where Im from. The fact that you cater for international customers is also a bonus.
15 juin 2026
Réponse de Elite Supps
Hey Morris
We are so pleased to hear you found our website easy to navigate and appreciated the detailed product information. It's wonderful to know our commitment to quality and affordability, especially for international customers, is valued. We look forward to serving you again!
Elite Supps
Fast shipping and great price
22 juin 2026
Réponse de Elite Supps
Hey Fiona
We appreciate your positive feedback! We are so glad you were happy with the great price and fast shipping you experienced.
Elite Supps
Réponse de Elite Supps
Hey Bec
We're so glad you found our ordering process easy, and that your items were posted quickly and packaged well. Thank you for your positive feedback!
Elite Supps
Réponse de Elite Supps
Hey there Bryan
We're so glad to hear you experienced our excellent customer service and follow-up. Thank you for your kind words!
Elite Supps
Réponse de Elite Supps
Hey there
We're so glad to hear that you received exactly what you ordered and that it arrived quickly! We appreciate your positive feedback and look forward to serving you again.
Elite Supps
Réponse de Elite Supps
Hey Graham
We're so happy to hear you found our product to be well-priced and that the delivery time was reasonable. Thank you for your positive feedback!
Elite Supps
Would use these guys again
Good discount
Got Qantas points from purchase
Shipping was nice and fast
Too many emails afterwards, had to unsubscribe
21 juin 2026
Réponse de Elite Supps
Hey there!
We're so glad you enjoyed the discount and fast shipping! We appreciate your feedback regarding the emails and will certainly take it into consideration.
Elite Supps
Fast, Efficient & Quality Service
Fast, efficient delivery of goods ordered, right to my door within a couple of days. Couldn't fault the service and packaging was excellent.
10 juin 2026
Réponse de Elite Supps
Hey Michael
We're so pleased to hear that your goods were delivered quickly and efficiently right to your door. It's wonderful to know you found our service and packaging excellent!
Elite Supps
The product and price is great
The product and price is great. The delivery is terrible. Nearly every time I have a delivery through them I have to contact them as the parcel is stuck at their depot.
17 juin 2026
Réponse de Elite Supps
Hey Jenny
Thank you for taking the time to leave your feedback. We're glad to hear you're happy with our products and pricing, but we're sorry to hear the delivery experience hasn't met your expectations.
We understand how frustrating it can be when a parcel appears to be delayed in transit. While we aim to have orders delivered as quickly as possible, our free standard shipping service can take up to 10 business days. After reviewing your order, we can see that it was still within this estimated delivery timeframe.
That said, we appreciate your feedback regarding the courier experience, as we understand that tracking updates can sometimes be concerning when a parcel remains at a depot for a period of time. We'll continue to pass this feedback on to our delivery partners.
Thank you again for your support, and we hope to provide you with a smoother delivery experience in the future.
Elite Supps
Réponse de Elite Supps
Hey Brooke
We're so happy to hear you received quick delivery and love the product! We appreciate your feedback.
Elite Supps
Well I ordered the copper water bottle…
Well I ordered the copper water bottle and instead I got the battery shaker bottle. I specifically ordered the copper water bottle as I wanted one. So don’t know how I can get this fixed
17 juin 2026
Réponse de Elite Supps
Hi Alex
We do apologise for the mix up. Please email us at enquiries@elitesupps.com.au and we can assess this for you.
Thanks so much! Talk soon.
Elite Supps
I got water bottles instead of a shaker…
I got water bottles instead of a shaker when I bought the mystery shaker??
17 juin 2026
Réponse de Elite Supps
Hi Sophie
I can see that you selected a mystery shaker/bottle on your order.
We do apologise for any confusion but this means you could get either a shaker or a bottle, this a random mystery selection.
Elite Supps
Réponse de Elite Supps
Hey Isabella
We're so glad you enjoyed your experience and our products! Thank you for your wonderful feedback.
Elite supps
Réponse de Elite Supps
Hey Kai
We are so glad your package arrived quickly and was of great quality. Thank you for your positive feedback!
Elite Supps
Réponse de Elite Supps
Hey Karolina
So glad you are happy with everything! We look forward to you shopping with us again!
Elite Supps
Excellent products and fast delivery
Excellent products and fast delivery. Easy website to shop on
17 juin 2026
Réponse de Elite Supps
Hey Claire
We're thrilled you enjoyed our products and shopping experience. Your positive feedback means a lot to us!
Elite supps
Flawless
Everything was so quick and easy, between navigating the website to delivery was flawless
17 juin 2026
Réponse de Elite Supps
Hey Hayden
We're so glad to hear your experience was quick and easy, from browsing our website to receiving your order. We appreciate your kind words!
Elite Supps
great service great products
10 juin 2026
Réponse de Elite Supps
Hey JJ
We appreciate your high rating! We are so glad you are happy with our products and service. We aim to keep providing excellent experiences!
Elite Supps
I am extremely disappointed with both…
I am extremely disappointed with both the condition of the parcel I received and the response I have received from your team regarding this matter.
I purchased products from Elite Supplements in good faith, expecting them to arrive in the condition advertised and fit for use. Instead, I received a damaged parcel. What is even more frustrating is that I am now being told that this is somehow my responsibility because I did not purchase “Easy Protection” at checkout.
I find this position completely unacceptable.
As the retailer, Elite Supplements accepted my payment and entered into a contract to supply goods in satisfactory condition. Whether the damage occurred during packing, handling, dispatch, or delivery by Australia Post is not something that should become the consumer’s problem to investigate. I did not contract Australia Post directly, Elite Supplements did.
It is unreasonable to expect customers to spend their time chasing delivery companies, gathering evidence, or determining where the fault occurred. That responsibility sits between Elite Supplements and its chosen delivery provider.
The suggestion that I should have purchased additional protection to receive basic customer support when a parcel arrives damaged is particularly disappointing. Customers should not be required to pay extra simply to ensure they receive goods in acceptable condition.
I have spent enough time dealing with this issue already and do not intend to waste any further time being passed between parties or debating who is responsible. I am seeking an immediate resolution in the form of either:
A replacement of the damaged product(s), expressed posted in good condition or
A full refund for the affected item.
I expect Elite Supplements to take ownership of this matter and resolve it promptly. If a satisfactory resolution is not provided, I will have no choice but to escalate the matter through the appropriate consumer protection channels.
I would appreciate a response and resolution as soon as possible.
16 juin 2026
Réponse de Elite Supps
Hi Sara,
Thank you for taking the time to share your concerns. We're genuinely sorry to hear about the condition your parcel arrived in and understand how frustrating this experience has been.
We appreciate your perspective and understand why you feel disappointed with the situation. Please be assured that we're not trying to shift responsibility or make this process more difficult than it needs to be.
Our Easy Protection option is designed to allow us to immediately resolve issues such as damage, loss, or theft without requiring any investigation. When this protection has not been selected, we are required to follow our carrier claims process before we can authorise a replacement or refund for damage that has occurred during transit.
As the retailer, we do work with our delivery partners to investigate these situations; however, we do require supporting evidence that the damage occurred while the parcel was in the carrier's possession. This is why we have requested documentation from Australia Post confirming the parcel was received damaged or that the damage occurred during transit.
Once we receive this information, we will gladly review your claim and work towards an appropriate resolution as quickly as possible.
We understand this is not the outcome you were hoping for, but we do need to follow the required claims process in circumstances where shipping protection was not selected.
We appreciate your patience and look forward to receiving any supporting documentation from Australia Post so we can continue assisting you.
Elite Supps
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