EMR Metal Recycling Avis 

Emr brentford, terrible service, so slow, and the guy in the mask has an attitude, rude, compared to emr wandsworth, soo much better serv ice, polite and helpful

Emr brentford, management needs to speak to the guy with face mask, he is not polite, also the area is untidy, and the way he throws the meyal missing my van, what the hell

What an absolute pleasure to receive such marvellous service from EVERYONE in this company.
In this day and age it is rarely experienced !
The service was quick, professional, friendly and on a level unsurpassed to any I have received lately.
AND very good price was paid immediately car had been picked up !
Wholeheartedly recommend this organisation👍🏼

I arrived at EMR Mitcham, as a newbie with some scrap metal from my bathroom refurb. The receptionist took my details from my driving licence and sent me to join the queue with the tradies. I didn’t have a clue how it worked, but the guys were really friendly and sorted and weighed it all for me. I was really happy with the price offered and the money has arrived in my bank account today. I’m a very happy customer.

Justin and the team at Great Yarmouth were extremely friendly and helpful. They explained exactly how the system worked and we were very happy with the scrap metal prices paid

I think it must vary hugely depending on the site.
EMR gloucester is great, far better prices than another local scrap yard. Plus they are friendly and helpful.
No complaints whatsoever.

I use the Glasgow south street branch frequently and all I can say is all the staff there are brilliant. Always happy to chat and have a laugh while completing business at the same time. Cheers guys great service.

Emr cross green what a complete joke of a yard
There don't have a clue what to do crap prices the yard is a mess never cleaned to afford flat rubber
Stud to be paid 20mins worst yard I ever been in won't be using emr again

West Midlands
After some thoughts, I'm here to clarify that I have nothing to say about this company, as it's bigger than me.

Emr recycling cardiff collected my car in a professional way and got paid instantly
Thanks

Not very good they have taken my car on Friday and it's now Tuesday and still not been paid

Wandsworth branch - were fantastic and very friendly. My husband and I took a load of metal bits and pieces we had accumulated over the years. We had tried to sort it ourselves, but it was fascinating to watch the skill and speed they sorted it properly. They even handed us back a piece saying it might be silver so we should check it out. The money was paid promptly the next day,

Don’t bother the date they give you is not the date they turn up and I still haven’t been paid yet. I will be ringing. the police.

Cost more than it pays.

I booked a collection when getting my quote and was called within an hour to confirm the date. Within the confirmation call I was told the car could be collected sooner, which I agreed to. I took the day off work so I could wait at home, the waiting never stopped.

I called at 2:40pm and was told that the drivers are still on their way but they have vehicles onboard but car will definitely be collected bby 4pm because thats when the yards close, I was told I would get a call back ASAP with more details. Nobody called back.

I called at 3:50pm, explained the whole thing and was told the original date was never changed, the guy who booked me in has *just* gone on holiday and nobody was ever coming on the day I was told over the phone. I then requested that they collect the next morning and I was told I'd get a call back and that never happened.

I called them at 8.30 the next morning, 30mins is plenty of time for them to make up for not calling me back. Spoke to someone new again, had to explain the whole situation again and then was told the collection was never changed and there was no chance for them to collect any earlier even though they promised it.

When speaking to the customer service people they seem nice but theres no follow through on their promises. I cancelled the booking and got a price from a local scrapyard who came and collected same day.

I'd not recommend this service to anyone, I have lost a day and a halfs wages, 1 day waiting in for them and then half a day to fix their mess by contacting someone else. They claim to make it as easy as possible but all I had was stress, then the local scrapyards who they claim are hassle are the ones that were the happiest and easiest people to deal with.

I am livid, and I wont get my time or money back and these are the two things they claim they save you. Failed on both counts. When I cancelled the booking it was "okay have a nice day"...

Very disappointed that the guy never told me how to separate the metal to get more money. I told him that I had a lot of cast iron separated and I had stainless steel but he sent me to scragg and did it all on there. I am new to this but since learnt that he should have sent me to separate bays

Very efficient and prompt service throughout, car collected from driveway the day after phone enquiry, by Bellshill depot, the closer Dundee depot presumably not having avalability at such short notice, payment was received by bank transfer on same day as collection, certificate received by email the next day. Friendly and mostly communicative interactions, over the phone and in person on collection, the only exception being that no warning was given about the risk of contamination by dirty grease of the gravel in front of the house where the pickup truck extendable ramp touched the ground. Unfortunately it turned out that quite a lot of grease was actually left on the gravel which was only discovered when the grease was inadvertently brought into the house on soles of shoes with resulting minor staining to the floor coverings. But for that unfortunate damage the service would have been rated as five star. When brought to their attention the company told me they spoke with the driver who said they check the vehicle daily to make sure everything is fine and report any repairs or maintenance required and thanked me for mentioning the problem which they will have look at again.

Avoid at all costs for scrap car collection; didn’t turn up for two separate bookings, was told 3 different time frames, calls from drivers coming to collect my car on days I hadn’t booked. Seemed incredulous that I had a job and couldn’t wait around for days on end because they repeatedly couldn’t organise the booking. This was Birmingham/West Mids based. Went to another company and sorted first time.

Very disappointed today with the service in Gloucester , the bright copper l was told was inferior as it was scrapped with a side cutter , also l paid a £2 same day service , but did not receive the funds

Very disappointed Paul Murphy

If I could give these guys a zero rating I would. Got a quote and booked my car in for collection 3 times and on each occasion they didn't show. No call to cancel and no follow up call, I had to contact them. No show 1 - system didn't pick up the booking. No show 2 - driver broke down. No show 3 - nothing. Ironically they asked me to complete a customer satisfaction survey, to which I've had no reply nor any further contact since No Show 3. Save yourself the trouble - go to Global Ardour Recycling who paid a fair price and picked up my car first time and on time.

Sold my car last week still not got my money feting no we’re with them it’s a joke 259 for car and not had the money phone up every day for the last week now and feting no we’re same think all email account than niver get back to me sick to the bank teeth now get it sorted

Cleaned out my basement and garage of scrap metal. Arrived at EMR and was greeted by a friendly employee who helped me unload. Another good experience at this metal yard. I only go to EMR. Highly recommended.