Was unable to take van due to constant limp mode guys at fast lane arranged transportation after diagnosis of fault no hassle. Van was up and running after parts arrived and back to work. Made the who... Voir plus
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Lisez les avis des autres
Contacted fastlane for a quote for some work which they came straight back with price and detailed work quoted for. Got authorization from the auction I bought the car from, the car was collected and... Voir plus
Mobile auto electrician spent almost 2 hours but couldn't find fault. Said something about high resistance bulb holder. Garage then quoted me over £700 for full diagnosis with no guarantee of success.... Voir plus
L'entreprise a répondu
quoted 770 to replace a rear caliper bracket and do rear brake pads, they said my caliper bracket is special and costs 485, a full caliper set at nissan is only 550 and they dont sell the bracket sepe... Voir plus
L'entreprise a répondu
3,1
Moyen
210 avis
Aucun historique récent de demande d’avis
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A répondu à 21 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Land Rover service
I recently had my 2024 Land Rover Discovery Sport D165 serviced by Fast Lane Autos and unfortunately had an issue immediately afterwards.
Shortly after leaving the garage, the engine management light came on, along with a warning about a Diesel Exhaust Fluid (DEF) dosing malfunction and a countdown stating that the car would eventually not restart.
I contacted Fast Lane and was told I would need to pay £160 for diagnosis. As the problem had appeared immediately following the service, I wasn’t happy about having to pay an additional diagnostic fee.
I subsequently took the car to Land Rover, who diagnosed the problem and found that a wire had not been connected properly during the service and had subsequently come apart. This was what had caused the engine management light and the other warnings.
The issue was sorted by Land Rover, but I was disappointed that something as important as an electrical connection had been left improperly connected after a service, resulting in multiple warning lights and the potential for the vehicle not to restart.
I had chosen Fast Lane because of their experience with Land Rovers, so unfortunately this experience has left me disappointed. I would have expected the vehicle to be properly checked before being returned and, given that the fault occurred immediately after the service, I would also have expected Fast Lane to take responsibility for investigating it rather than initially asking for £160.
Overall, unfortunately not the level of service I expected, particularly when trusting them with a Land Rover.
Waiting to collect the vehicle the guy in reception was advising an unhappy customer on the telephone that he was sick of these issues and is getting a new job not exactly great customer service and didn’t fill me with confidence
3 octobre 2026
Avis spontané
Great service
Great service, arrived on time. Diagnosed the problem, advised me they thought there was a recall, which there was, also quoted for if there wasn’t.
Upfront about costs.
Couldn’t fault the service.
17 septembre 2026
Avis spontané
Looking at my previous reviews I've…
Looking at my previous reviews I've given fastlane autocare St Helens 3 ⭐⭐⭐, that should be 1. Or even zero ⭐, it took 2 weeks for a timing chain replacement, I've now consulted the ombudsman regarding the length of time the replacement took, AND the cost, it was ridiculous, I'm now waiting the ombudsman office to reply, watch this space, ,,, Peter,,, PE63DFL,
25 juillet 2026
Avis spontané
Was unable to take van due to constant…
Was unable to take van due to constant limp mode guys at fast lane arranged transportation after diagnosis of fault no hassle. Van was up and running after parts arrived and back to work. Made the whole process easy and hassle free for a man to busy to be messing about.
18 septembre 2026
Avis spontané
Avoid like the plague
Avoid like the plague
Multiple people getting ripped off multiple posts do not spend your money here
13 août 2026
Avis spontané
Very pleasant desk staff
Very pleasant desk staff.
Delays unacceptable, expensive clutch and fly wheel repair.
All in all took 11 days.
Was due originally to be collected on Thursday pm. Rang at noon to say just putting the last bit back together. Ready around 2 he said but would call.
Did call but had found another fault on the last minute. It would cost another £110. The part wouldn’t come til the next day. They’d call me back.
Picked up Friday, no dashboard working apart from warning lights on. Told they would clear while driving home.
They didn’t. Took back. They stopped the warning lights showing. We have no speedometer so can’t drive the car.
The argument from them is the dashboard issue wasn’t created by them but it was fine when it went in. Whether it was or not, we have not been allowed to speak to a “ technician “ about it, them leaving the front desk to handle it all with the end message of don’t shoot the messenger. Very very poor service.
E now have a car we can’t drive and have paid £1800. Please go somewhere else.
11 septembre 2026
Avis spontané
Great service
Contacted fastlane for a quote for some work which they came straight back with price and detailed work quoted for. Got authorization from the auction I bought the car from, the car was collected and I was updated with diagnostics and expected date for completion by Luke who was brilliant. The job was done to a very high standard which is rare with a lot of garages. Definitely recommend using this garage no nonsense just reliable honest service.
14 septembre 2026
Avis spontané
Emergency tyre repair need.
Emergency tyre repair need.
All the staff were extremely helpful & professional.
Got us back on the road within 30 mins.
Brilliant!
28 août 2026
Avis spontané
Ordered my tyres online from black…
Ordered my tyres online from black circles. To be fitted at fast lane boundary road, second time they have fitted tyres for me and I received an excellent service.
It’s the only garage now I will trust fitting my tyres.
Service I received today from fastlane was first class tyre fitter was brilliant not a mark on my rims.
Staff was very polite and helpful
Had two continental premium 22” for BMW SUV hat of to the tyre fitter. Definitely would recommend them
14 août 2026
Avis spontané
Rude and Intimidating experience at Fastlane
I was recommended to Fastlane by the RAC. I needed a diagnostic check to investigate an engine warning light. My local garage had told me when they connected their OBD that there were no faults showing and I should find someone who could connect to the manufacturers system. Fastlane offered to do this for £200 bit expensive but I agreed. Took car in and they found that their equipment couldn't connect to ECU so no involvement of Manufacturers systems - the report confirmed this. I questioned if still had to pay £200 as they hadn't been able to do what I agreed to pay for - offered £100 which seemed more than reasonable. Staff there were rude and intimidating, if I didn't pay I wouldn't get my keys. I haven't mentioned the berating I got for turning up late on a Friday afternoon but that was their fault as well. I have asked RAC to reconsider their recommendation for this place. I won't be using them again.
17 juillet 2026
Avis spontané
Réponse de Fastlane Autocare
Thank you for taking the time to leave your feedback. We're sorry to hear that you feel disappointed with your experience, as we believe your review does not accurately reflect what took place.
Your appointment was booked for 9:00am, and in the two days leading up to your booking we sent two email reminders and two text message reminders confirming your appointment time. You arrived at approximately 10:30am, after your allocated diagnostic slot had passed. Rather than turning you away, we offered to accommodate your vehicle at the end of the day if you were happy to leave it with us until the following day, which you agreed to.
As your previous garage had been unable to diagnose the fault, we explained in advance that your vehicle would require access to manufacturer-level diagnostic software, which incurs a cost to ourselves. During our investigation we found that the vehicle had internal ECU communication faults. We attempted calibration and coding procedures, however these were unsuccessful due to the faults present. Based on our findings, we advised that further wiring tests should be carried out before recommending replacement of an ECU, as we wanted to avoid suggesting an expensive component without first ruling out other possible causes.
When discussing the findings, you advised that you did not wish to proceed due to the value of the vehicle and attempted to negotiate the agreed diagnostic charge. Unfortunately, the diagnostic process and manufacturer software access had already been carried out, resulting in costs to our business regardless of the outcome.
We are also disappointed by the comments regarding our staff. You arrived to collect your vehicle at approximately 5:40pm, after our 5:30pm closing time, while our team were locking the premises. Despite this, our staff remained behind to explain the findings and discuss the report with you. At no point was anyone intentionally rude or intimidating, and we categorically reject that suggestion. Our team remained professional throughout the process.
We always strive to provide honest and accurate diagnostics, even when the fault is complex or the outcome isn't what a customer was hoping for. We wish you all the best in getting the issue resolved.
Team FL
Pointless
Needed an engine fixed quickly. After a quick google, I found Fastlane. Went to their website and you can book online, pay and schedule a day. Luckily they had availability for the next day. I just wanted to check them, so I gave them a call. They said they did not have any availability for 3 weeks and this was not for a fix, just the diagnostics & they would come back in a few weeks to do the repair ? I asked why there was availability online & I was told “that never works”. Pointless
Also, I also try another company thehappycamperstore and this is just Fastlane pretending to be someone else.
1 juillet 2026
Avis spontané
Réponse de Fastlane Autocare
Thank you for taking the time to leave your feedback.
We're sorry your experience didn't meet your expectations. At the time of your enquiry, we were experiencing an issue with the link between our online booking system and our workshop diary, which unfortunately allowed appointments to appear as available when they were not. As soon as we became aware of your booking, we contacted you to explain the situation. We can confirm this issue has now been fully resolved.
As a busy workshop, we always do our very best to accommodate every customer. However, when we know we're unable to meet the turnaround time a customer requires, we believe it's far better to be honest from the outset and give them the opportunity to explore other options, rather than make promises we can't keep. We appreciate that you needed your vehicle repaired quickly, and we're sorry we weren't able to assist within your required timeframe.
Regarding your comment about The Happy Camper Store, we'd like to clarify that this is not a separate or hidden business. The Happy Camper Store is simply the leisure vehicle division and trading name of Fastlane Autocare Autocentres Ltd, specialising in caravans, motorhomes, campervans and other leisure vehicles. Both departments operate from neighbouring premises, and this information is clearly shown on our website and documentation.
We apologise again for the inconvenience caused by the booking system issue and appreciate you bringing it to our attention, as it enabled us to resolve the problem quickly.
Team FL
Quick easy and friendly!
18 juillet 2026
Avis spontané
Réponse de Fastlane Autocare
Hi Iain
Thank you for taking the time to leave us a fantastic review!
We're delighted to hear you found our service quick, easy, and friendly. Providing a hassle-free experience with great customer service is exactly what we aim for, so it's great to know we delivered.
We really appreciate your support and look forward to helping you again in the future.
Team FL
No mechanic turned up to appointment
No mechanic turned up to appointment. Requested info via text , email as phone was unanswered??
Complete lack of communication
16 juillet 2026
Avis spontané
Réponse de Fastlane Autocare
We're sorry to read your review, as it doesn't reflect the level of service we strive to provide.
Unfortunately, we've been unable to locate any record of your booking, payment, or previous correspondence using the information available from your review. Because of this, we're concerned that this review may have been left for the wrong business.
If you have used our services, we'd genuinely like to investigate this for you. Please contact us at info@fastlaneautocare.co.uk with your name, vehicle registration, booking details, or any other information that will help us locate your appointment.
We take all customer feedback seriously and will investigate immediately if you get in touch.
Team FL
Friendly and helpful
Friendly and helpful. Job done in time said. Pointed out problem with an unrelated part in of my car very good
13 juillet 2026
Avis spontané
Réponse de Fastlane Autocare
Hi Andrea,
Thank you so much for your wonderful review!
We're delighted to hear that you found our team friendly and helpful, and that your vehicle was completed on time as promised. We also believe it's important to point out any additional issues we notice during our inspections so our customers can make informed decisions and avoid unexpected problems in the future.
We really appreciate you taking the time to share your experience and look forward to welcoming you back again.
Team FL
Réponse de Fastlane Autocare
Hi Chris,
Thank you for taking the time to leave us a great review!
We're really pleased to hear you were happy with our quick service and that our regular communication kept you updated throughout the process. We believe keeping our customers informed is just as important as carrying out the work itself.
We truly appreciate your support and look forward to helping you again in the future.
Team FL
Highly recommend.
10 juillet 2026
Avis spontané
Réponse de Fastlane Autocare
Hi Tom,
Thank you for your fantastic review!
We're delighted to hear that you'd highly recommend us. Recommendations like yours mean a great deal to our team and motivate us to continue providing the highest level of service to all of our customers.
We really appreciate your support and look forward to seeing you again in the future.
Team FL
Brilliant service … Phil was excellent
Brilliant service … Phil was excellent
9 juillet 2026
Avis spontané
Réponse de Fastlane Autocare
Thank you for your fantastic review!
We're delighted to hear you had a brilliant experience with us, and we'll be sure to pass your kind comments on to Phil. He'll be pleased to know his excellent service made such a positive impression.
We really appreciate your support and look forward to helping you again in the future.
Team FL
Excellence customer service and fast…
Excellence customer service and fast repair
24 juin 2026
Avis spontané
Réponse de Fastlane Autocare
Hi David,
Thank you for taking the time to leave us a 5-star review!
We really appreciate your support. It means a lot to our team to know you had a positive experience with us, and we're grateful you chose Fastlane Autocare.
We look forward to welcoming you back whenever you need us in the future.
Team FL
AC Gas refill
AC Gas refill - Brilliant customer service, I got an appointment booked in for less than a day. The Technicians were pretty fast too. Thank you Fastlane.
24 juin 2026
Avis spontané
Réponse de Fastlane Autocare
Thank you for your fantastic 5-star review!
We're delighted to hear you were pleased with both our customer service and the speed of your air conditioning regas. It's great to know we could get you booked in so quickly and have you back on the road without delay.
Your kind words mean a lot to the whole team. Thank you for choosing Fastlane Autocare, and we look forward to helping you again in the future.
Team FL
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