These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mi... Voir plus
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Lisez les avis des autres
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending m... Voir plus
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't... Voir plus
L'entreprise a répondu
Shopping trip to Leeds resulted in finding not one but 2 perfect pairs of boots and purchasing another pair (cream Spring collection) online when home. Lucinda is a dying breed of shop assistant who g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Coordonnées de contact
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Royaume-Uni
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
2,9
Moyen
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Not a Good Retailer
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending me a returns label after weeks of asking, but never arranged for a courier collection as I was unable to leave house. My requests were ignored. Waste of time. Cheap quality shoes as well. I would avoid.
1 janvier 2026
Avis spontané
Very poor customer service. Would not buy from this retailer.
I ordered a pair of boots that were on sale but when I received them, the colour was very different to the boots displayed on the website.
I contacted the retailer and after about 3 days, they offered a paid return using a code they provided. I used the link in their reply to book an Evri return but there was no opportunity to input the free return code. I went back through the screens to check I hadn’t missed it but still could not find the box to enter the code. I went ahead and put in my payment details assuming the code would have to be entered on the payment screen but instead, a payment of £3.52 was taken for the return.
I complained about this and was essentially told it was my own fault and they could not refund the postage I had paid. The customer service representative was dismissive and unhelpful to say the least.
I escalated a complaint via PayPal (the payment method used) and was immediately refunded my postage cost.
I then waited 9 days after posting the boots back but had still not heard anything about my refund for the boots.
I chased it up again and was simply told the boots were in transit with Evri and I’d just have to wait. I could see this myself on the Evri tracking but felt it was unfair that I’d kept my end of the deal by posting the item back and had proof of it and if the parcel had gone astray, they shouid refund me and take the issue up with Evri.
I complained again and finally today I have received my refund.
I would definitely not use this retainer again as they were incredibly unhelpful and took days to respond to queries.
Shocking customer service.
2 mai 2026
Avis spontané
Thank you, great site.
Beautiful sandals and quick delivery as well. Always great choice and service from Moda in Pelle.
28 avril 2026
Avis spontané
Well made stylish shoes
I have been buying Moda in Pelle shoes for a long time now .
They are well made and well worth the money especially if you can snaffle a good bargain in their sale .
Bonus that they are British made . They are super comfortable and stylish
I do wish that they would consider making half sizes .
Customer service is first class as well.
5 avril 2026
Avis spontané
Edulis camel leather
The shoes arrived later than expected for a holiday that I was going on.
I didn’t try them properly before putting them on my case.
The most uncomfortable shoes I’ve ever bought… unwearable.
Unfortunately I’d thrown the box out or I would have returned them.
16 avril 2026
Avis spontané
Purchased x 3 pairs of shoes online
Purchased x 3 pairs of shoes online. Order was delayed 2 weeks. Their automated email services kept sending the automated updates saying "hang in there" we did not forget about you. THANK YOU! What a service. If you don't have enough personnel, hire more personnel! The level of unemployment in this country is phenomenal!
I returned all x3 pairs of shoes the day after I have had eventually received them. Two pairs were incredibly narrow, the other pair was terribly made. It now has been 2 weeks since post confirmed the delivery and there is still no sign of refund and all my messages to them are ignored!
4 avril 2026
Avis spontané
Absolutely dreadful
Can’t contact them re return. No reply to emails, no other way to contact. I’m left with boots I can’t use. No return form included and it offers a print off version but i don’t have a printer. Absolutely dreadful customer service.
21 avril 2026
Avis spontané
Réponse de Moda in Pelle
We are very sorry to hear about your experience and the difficulty you’ve faced trying to arrange your return. We understand how frustrating this must be, especially when you have been unable to reach us and do not have access to a printer.
Please be assured that you do not need an official returns form to send your item back. You can simply include a handwritten note inside your parcel with your order number and whether you would prefer a refund or a replacement, and our warehouse team will process this for you once received.
We would still like to assist you further and ensure this is resolved as smoothly as possible. Please could you contact us at customerservices@modainpelle.com
with your order details so we can support you directly.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
I purchased boots came in the right…
I purchased boots came in the right size box size 6 boots inside was a five been to them umpteen times telling me to photograph the m which my neice done still no word back why is this company getting away with taking peoples mine and doing nothing about it ,they were at fault not me ,iwill never buy of rpthem again , on the telephone for ages then say fully busy .
10 mars 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience, particularly receiving the incorrect item and the difficulty you’ve faced trying to get this resolved. We completely understand how frustrating this must be, especially after taking the time to provide the requested photos and attempting to contact us.
This is certainly not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and lack of follow-up.
We would like to investigate this matter as a priority and ensure it is resolved for you as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can look into this further.
Once again, we are very sorry for your experience.
Best wishes,
The Moda in Pelle Team
THE WORST ONLINE PURCHASE EXPERIENCE EVER!!!!!!
Placed order 10/04/26, paid for next day delivery, still nothing.
E-mails sent - no response; phone call ended after 10 minutes of waiting saying that all lines were closed (!)
How they still exist with that customer service???
Was interested in placing order FOR something else but now it's a NO NO NO as I AM WORRIED ABOUT MY MONEY!!!
S H A M E!!!
17 avril 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience, particularly the delay with your order and the difficulty you’ve had trying to contact us. This is not the level of service we aim to provide, and we sincerely apologise for the frustration and concern this has caused.
We completely understand how worrying this must feel, especially when you have paid for next day delivery and have not received a response from us.
We would like to look into this as a priority and ensure your order is located and resolved as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate this further for you.
Once again, we are very sorry for your experience and the inconvenience caused.
Best wishes,
The Moda in Pelle Team
Ordered sandals for next day delivery…
Ordered sandals for next day delivery and paid extra, they arrived 2 days late, in addition they were two different colours fault with the colour.. No returns note or delivery note in the box.. Tried calling and calling busy all the time and kept getting cut off. I have been buying from them for years now, but never had to use return service.. The returns service is archaic.. I don’t have a printer so was emailed today to hand write a note and pay for delivery myself.. ABSOLUTELY DISGRACE TOTALLY AMATEUR PROCESS. I WILL NOT BE BUYING FROM THIS COMPANY EVER AGAIN.. I AM DISABLED AND THIS HAS LEFT ME STRESSED AND OUT OF POCKET WITH MONEY.. MY ADVICE IS DONT. OTHER WITH THIS COMPANY RANK AMATEURS
13 avril 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your recent experience. The issues you’ve described—from receiving mismatched items, to the delay in delivery, and the difficulty you faced when trying to arrange a return—are not the standard we expect to provide, and we sincerely apologise for the distress and inconvenience caused.
We are especially sorry to hear how this has impacted you, and we completely understand your frustration given the circumstances. This is not the level of service we aim to deliver, particularly to our loyal customers.
We would really like the opportunity to look into this matter properly and work towards resolving it for you. Please could you contact us directly at customerservices@modainpelle.com
with your order details or email ticket number so we can investigate further and assist you as quickly as possible.
Once again, we are very sorry for your experience and the upset caused.
Best wishes,
The Moda in Pelle Team
These boots are made for walking
These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mid-height heel, warm and a great colour. They were also significantly cheaper buying directly than in a well-known department store - so win win!
31 mars 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your feedback.
We’re delighted to hear that your boots were just what you needed and worked perfectly for your trip. It’s great to know you found them comfortable, stylish, and good value too.
We really appreciate your comments and hope you continue to enjoy your purchase.
Best wishes,
The Moda in Pelle Team
Great as always
Great as always. Delivery/packaging perfect.
Quality and fit perfect no complaint from me
1 avril 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your wonderful feedback.
We’re so pleased to hear that everything met your expectations—from delivery and packaging to the quality and fit of your purchase. It’s great to know we’re getting it right.
We truly appreciate your continued support and look forward to serving you again.
Best wishes,
The Moda in Pelle Team
Have bought several moda in pelle bags…
Have bought several moda in pelle bags and have found them good quality excellent value and great design
12 avril 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve been pleased with the quality, value, and design of our bags. It’s always great to know our products are being enjoyed.
We truly appreciate your continued support and hope you find many more styles you love with us in the future.
Best wishes,
The Moda in Pelle Team
Shocking customer service
Very poor customer service. Sent faulty boots back ages ago and still waiting for a refund. Sent 3 emails and no response, called and no response shocking service.
11 avril 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and the frustration caused by the delay in your refund, as well as the lack of communication you’ve received. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience.
We would like to look into this as a matter of urgency and get this resolved for you as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate further.
Thank you for bringing this to our attention, and again, we are very sorry for your experience.
Best wishes,
The Moda in Pelle Team
Lovely shoes but terrible customer…
Lovely shoes but terrible customer service. I had to spend £20 returning some shoes and a month later I'm still waiting fora £200+ refund. I will never buy from them again.
10 avril 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience, particularly the cost you incurred returning your items and the delay in receiving your refund. This is certainly not the level of service we aim to provide.
We would like to look into this matter for you as a priority and ensure your refund has been processed correctly. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate this further for you.
Once again, please accept our sincere apologies for the inconvenience caused.
I will NEVER order from this company again!!
I ordered a pair of boots from this company on Friday 3rd April. I paid for next working day delivery but appreciated that it was the Easter weekend so I didn't expect them to arrive until Tuesday. I checked the Evri tracking which suggested that they hadn't been collected. I called Moda in Pella and was assured that I would receive them yesterday (Wednesday). I tried calling them today after 10:00 am to be informed that their lines are closed but are open from 9:00 am to 5:00pm Monday to Friday. I am away from home and gave my daughter's home as the delivery address, chances are at this rate, she might have to post them to me if they ever arrive! Evri are showing that they aren't even out for delivery yet (Thursday 9th April). What a complete swindle.
9 avril 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your feedback.
I can see that since contacting us your order is now showing as successfully delivered today, at your chosen address.
I'm terribly sorry to hear that your parcel arrived late having paid for Next Working Day delivery. I will of course refund the £4.95 delivery charge for you. Please allow up to 3-5 working days for this to appear in your bank account.
I apologise greatly for the inconvenience caused and thank you for your patience.
Best wishes,
The Moda in Pelle team
Returns process is outdated
Products are great however the returns system is painful! Returned an item on the 13th of March. Returns are at the customers expense with completion of a manual form and no postage labels provided. My return was received by the company on the 18th of March. Three weeks later I haven't even received an email to acknowledge receipt of the item. Tried to call but when you ring the the customers services number there is an automated response saying the company are not receiving calls at the moment. The live chat facility has also been removed from the website. I will not buy from this company again with this outdated and unfair returns process. Moda in Pelle you really do need to get with the times and sort your returns process out.
7 avril 2026
Avis spontané
Rubbish customer service
After ordering 2 pairs of trainers, trying them on and finding they were too small I decided to send them back. It cost me over £11 for the return postage and I've had to wait 'up to 10 working days' for them to be 'processed'. But according to their Customer service rep it can be before then. I am at day 9 and still no email or refund. I think in this day and age 10 working days (2 weeks) is unacceptable
19 mars 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have experienced delays with your return and that you are unhappy with the timeframe for your refund. We completely understand how frustrating it can be to wait for a refund, especially after having to pay for return postage.
Our standard returns process can take up to 10 working days from the point the item is received and processed in our warehouse, and we appreciate that waiting within this timeframe can feel too long. Please be assured that once your return has been fully processed, you will receive an email confirmation and the refund will be issued back to your original payment method.
We are sorry that this experience has not met your expectations and understand your concerns. Your feedback is important to us and will be shared with the relevant teams as we continue to review and improve our processes.
If you would like us to check the status of your return, please feel free to provide your order number or contact us directly at customerservices@modainpelle.com
, and we will be happy to assist you further.
Kind regards,
The Moda in Pelle Team
I returned the faulty boots on the 25th…
I returned the faulty boots on the 25th Feb and they were delivered to Moda on the 3rd March by EVRI, order no 1992461. The right boot insole was lumpy and the side of the zipper is poorly finished with cut threads. On 18th March I emailed again as I'd not received a refund I attached photos of the tracking receipt. Their reply was 'return has not yet been updated as received in our system. To help us resolve this as quickly as possible, please check your postage receipt for tracking information and use it to monitor the progress of your parcel.' As I stated I had already sent the receipt so I included it again plus EVRI tracking evidence of delivery to Moda on 3rd. Moda again denied receipt of the boots but agreed to process my return refund and put me in a queue stating it could be 10days. I had to email again on 30th March and was eventually refunded on 31st. An appalling process and dismissal by lying that EVRI had not returned the Boots. Beware if you may need to return anything to Moda. I see alot of other people have made similar complaints. Sadly I reordered the replacement boots as I liked the style (before the refund debacle) but wore them once and the sole is so hard and uncomfortable I doubt I'll use them.
31 mars 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your feedback.
We are very sorry to hear about the experience you have described regarding your return and the delays in receiving your refund. We understand how frustrating this must have been, especially as you had already provided tracking and delivery confirmation. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We also apologise for any confusion during our communication. Your concerns regarding how the return was handled and the time taken to resolve this have been noted and will be passed on to the relevant teams for review so that we can improve our processes going forward.
We are pleased to hear that your refund has now been completed, but we completely understand that the overall experience has impacted your confidence, and we are very sorry for that.
Thank you again for bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
The Moda in Pelle Team
Inefficient …
The despatched process was slow and refund worse. Even after chasing, a tracked returned item, confirmed as received on 7th March didn’t get credited to my bank account until 30th March. Unacceptable and fortunately not the usual with online retailers in my experience. Enough to put me off purchasing from Moda in Pelle again.
30 mars 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the delay you experienced with both the dispatch and your refund. We completely understand how frustrating and inconvenient this must have been, particularly when the return had already been tracked and confirmed as received. This is not the standard of service we aim to provide.
We appreciate how important it is for refunds to be processed promptly, and we sincerely apologise that this did not happen within the timeframe you would expect. Your comments regarding this have been noted and will be shared with the relevant teams as we continue to review and improve our processes.
We are sorry to hear that this experience has affected your confidence in ordering with us again, and we truly appreciate you bringing this to our attention.
Kind regards,
The Moda in Pelle Team
Best wishes,
The Moda in Pelle Team
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