These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mi... Voir plus
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Lisez les avis des autres
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending m... Voir plus
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't... Voir plus
L'entreprise a répondu
Shopping trip to Leeds resulted in finding not one but 2 perfect pairs of boots and purchasing another pair (cream Spring collection) online when home. Lucinda is a dying breed of shop assistant who g... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Coordonnées de contact
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Royaume-Uni
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
2,9
Moyen
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Would have been nice to have actually…
Would have been nice to have actually received my order. A week after ordering online, I chased them up for a despatch date, two days later after no response I requested that they cancel the order, but then, coincidentally, the order was despatched! Evri had the order. After three days, Evri decided it was too big and needed a specialist courier service. After a week, Evri are in the process of returning the order back to MIP as I was able to get a refund from PayPal. Frustrating slow and. Lack of communication.
25 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about the delays and frustration you experienced with your order and the delivery process. This is certainly not the level of service we aim to provide, and we apologise for the lack of communication which understandably caused inconvenience.
While delivery issues are sometimes outside of our direct control, we always strive to ensure orders are dispatched promptly and tracked efficiently. We are glad to hear that your refund has now been received via PayPal.
If you ever need any assistance with a future order, please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Beautiful boots …
Beautiful boots received unfortunately did not fit but it was easy and simple to return and customer service were helpful and informative throughout.
25 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are pleased to hear that, although the boots were not the right fit, you found the return process simple and that our Customer Service team were helpful and informative. Your feedback is greatly appreciated.
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
I love the boots
I love the boots, very stylish & comfy & a great bargain.There was an Evri delivery issue, I never received the original order but once I contacted Moda In Pelle customer service, a replacement was quickly dispatched.
23 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are delighted to hear that you are happy with your boots and that our Customer Service team were able to quickly resolve the delivery issue. It’s wonderful to know you are enjoying your stylish and comfortable purchase!
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
My lovely shoes
Finally I find my shoes.. is exactly what I need, quality ,elegant and comfort ! I love my shoes, I looking this comfort in years...no more pain on my feet
18 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are delighted to hear that you are so happy with your shoes and that they provide the comfort and quality you were looking for. It’s wonderful to know they are making such a positive difference for you!
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Extortionate return
Extortionate return! I wish I had considered the return policy before purchasing. I ordered four pairs of boots (2 styles x 2 sizes). Unfortunately none were comfortable. It cost me £18 to return them. There is no store in Scotland where I could have returned them. For this reason I would not purchase from M in P again as other online sellers have much more favourable returns
20 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are sorry to hear that you were disappointed with the cost of returning your items. We understand that return postage can be frustrating, particularly when multiple pairs are purchased and need to be sent back.
Our return policy and available options are outlined on our website prior to purchase to ensure customers are aware of the process. We appreciate your feedback regarding accessibility for returns in Scotland and will take this on board as part of our ongoing service review.
If you would like any assistance with sizing guidance or future orders, please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Unfortunately I have had yet another…
Unfortunately I have had yet another poor experience with this company.
I can’t fault the quality of the footwear but the customer service completely lets this company down.
I now have 8 shoes/ boots that I have purchased and I continue to shop with them on line as I love the products.
My experience with the customer service side of the business however has been frustrating.
My latest experience involved the return of an item which was unfortunately not suitable. Their return policy is that you have to pay for returns which I completely accept and understand.
I returned the boots, paid for the postage and waited for the money to go back into my account. They returned the money paid minus the postage. I emailed them to explain that I had already paid and therefore should have a full refund but to date they have ignored my email, however I can’t say that I’m surprised due to my previous experiences!
I would advise any potential customers to be aware that dealing with this company is not without risk, great if your purchase works out as the footwear is lovely but any issues encountered are frustrating to resolve.
The issue with the customer service could easily be resolved with the correct management.
19 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about your continued frustration with our Customer Service team and for the inconvenience caused regarding your recent return. We truly appreciate your loyalty to our brand and are disappointed that the service you received did not reflect the high standards we aim to provide.
Regarding your refund, our policy is to refund the amount paid for the item itself; however, we do assess return postage costs on a case-by-case basis where a fault or error on our part is confirmed. We are sorry if this caused any confusion or inconvenience and understand your frustration in this instance.
We would very much like the opportunity to resolve this matter fully. Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will ensure this is reviewed as a priority.
Best wishes,
The Moda in Pelle Team
Very poor returns service
Beautiful shoes quality materials but thats where it ends. Painfully slow,shocking refunds process. Returned my item in December and received refund notification this week.nearly two months wait. Better buying from QVC and get your refund in a matter of days!
18 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about the delay in receiving your refund and for the frustration this has caused. This is certainly not the level of service we aim to provide, and we appreciate your feedback.
While refunds are processed as soon as items are received and checked in our warehouse, we understand that a long wait can be frustrating. We are continuously reviewing our processes to improve speed and efficiency for our customers.
If you would like us to confirm that your refund has now been completed or need further assistance, please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Returned pair of ankle boots,too big
Returned pair of ankle boots,too big
Refunded monies quickly
Great service
18 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are pleased to hear that your return and refund were processed quickly and that you were happy with the service provided. Your feedback is greatly appreciated.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
I purchased a pair of trainers in…
I purchased a pair of trainers in November and sadly one of the zips wouldn't stay done up which became incredibly frustrating.
I contacted customer services with pictures and proof of purchase and I was provided with the option of a replacement pair of trainers or credit on account for a future purchase.
Excellent customer service 👏
12 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are delighted to hear that you had a positive experience with our Customer Service team and that we were able to provide a suitable resolution for you. It’s always encouraging to receive such kind feedback, and we will be sure to share your comments with the team.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com and we will be happy to help.
Best wishes,
The Moda in Pelle Team
Extortionate returns cost
It cost over £10 to return shoes which only cost £50 in the first place! An absolute rip off. The shoes I ordered were too big, I would have been happy to order the smaller size but didn't want to risk forking out another £10 if they weren't right. 1 lost customer!
16 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are sorry to hear that you were disappointed with the cost of returning your item. We understand that return postage can be frustrating, particularly when an item is not the right size.
Our return policy and available return options are outlined on our website prior to purchase to ensure customers are aware of the process. However, we do appreciate your feedback and understand how this may have influenced your decision not to reorder in a different size.
If you would like any assistance with sizing guidance or a future order, please feel free to contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Terrible company
Terrible company. I ordered a pair of loafers, which arrived damaged. I contacted MIP and returned the shoes via Evri. I have still not received my refund. The tracking showed that they were returned on the 7th February. I emailed MIP and they stated they haven’t received the shoes yet! I have sent screenshots proving the return, with the tracking information etc and now they are simply ignoring my emails.
Disgusting company and I will be contacting Trading Standards.
7 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and for the frustration this situation has caused. This is certainly not the level of service we aim to provide.
While tracking may show that a parcel has reached the returns location, items do still need to be received and processed by our warehouse team before a refund can be issued. However, we would very much like the opportunity to review this further and ensure the matter is resolved for you as quickly as possible.
Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and we will be happy to investigate this with our warehouse and courier partners.
Best wishes,
The Moda in Pelle Team
Poor quality and still waiting on refund!
I ordered a pair of 'leather' boots which were very poor quality faux leather, despite being over £100 full price. Disappointed, I completed the refund form and posted the item back recorded delivery (requiring signature on receipt). It has now been 2weeks, 3 contact emails sent via various platforms and nothing heard back from the company regarding getting my money back. Would never use this company again.
13 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are sorry to hear that you were disappointed with the item you received and for the delay in receiving communication regarding your return and refund. This is certainly not the level of service we aim to provide.
Once a return is received at our warehouse it does require processing before a refund is issued, however we would very much like the opportunity to review this for you and ensure everything has been handled correctly.
Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to investigate this matter further for you.
Best wishes,
The Moda in Pelle Team
Terrible customer service takes ages to…
Terrible customer service takes ages to respond to you. Awful item.which was damaged . Eventually instructio s to sent back ???? For what reason . Never again
22 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and apologise for the delay in receiving a response from our Customer Service team, as well as the issue you experienced with your item. This is certainly not the level of service we aim to provide.
In some cases we may ask for items to be returned so that our team can assess the issue and process the appropriate resolution. However, we appreciate that the process may not have been clearly explained and we are sorry for any frustration this caused.
We would welcome the opportunity to look into this further for you. Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, so we can review this matter for you.
Best wishes,
The Moda in Pelle Team
Shocking customer service
Shocking customer service. I returned an item. No refund within the 10 day timeframe. No online chat available. Phone calls unanswered despite being within their advertised hours. No answers to my emails or their completed online contact form. Very concerning.
12 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and for the frustration caused while trying to arrange your refund and contact our Customer Service team. This is certainly not the level of service we aim to provide.
Refunds are typically processed within our stated timeframe once a return has been received and checked by our warehouse. However, we would very much like the opportunity to look into this for you and ensure this has been resolved correctly.
Please could you contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to investigate this for you as a priority.
Best wishes,
The Moda in Pelle Team
Great brand, great service
Every interaction I have had with Moda and Pelle's customer service team has been exemplary. They go the extra mlle to resolve any issues. Their online and delivery service is slick and seamless and I'd highly recommend their shoes too! Stylish, comfortable and great quality.
11 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your kind review!
We’re delighted to hear that your experience with Moda in Pelle, from our customer service to our shoes, has been so positive. Your recommendation means a lot to us!
Best wishes,
The Moda in Pelle Team
I returned a pair of boots
I returned a pair of boots, which were delivered to Moda in Pelle on 26th January. I was promised a refund would reach my bank account on 9th February but it was not made. I have tried to contact them by phone but no one is available, I have sent emails but they take ages to answer. I will Never but from them again. Very poor customer service
Customer ticket number 284512
11 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We are very sorry to hear about the delay with your refund and the difficulty you experienced contacting us. To help us look into your case and ensure your refund is processed as quickly as possible, please provide your email ticket number from your correspondence with our customer service team.
Best wishes,
The Moda in Pelle Team
Good response from customer services
I bought a pair of ankle boots which turned out to be faulty. I contacted Moda in Pelle and sent in photos showing significant fading to the fabric. I was initially offered an exchange or credit note but my request for a refund was subsequently honoured. I am happy with the service and the outcome.
23 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for your review.
We’re delighted to hear that our customer service team were able to resolve your issue and provide a satisfactory outcome. Your feedback is very much appreciated, and we’re glad you are happy with your experience.
Best wishes,
The Moda in Pelle Team
Customer service is appalling
Customer service is appalling. Been waiting over 12 days for a refund, They take payment quick enough, but don't refund .They recieved my returns on the 29th January and I am still waiting for my refund. I do not recommend buying their shoes or boots online.
10 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for leaving your review.
We are very sorry to hear about the delay with your refund and understand how frustrating this must be. To enable us to investigate your case and resolve this as quickly as possible, please provide your email ticket number so we can locate your correspondence and take appropriate action.
We sincerely apologise for the inconvenience this has caused.
Best wishes,
The Moda in Pelle Team
Unacceptable delay
Had to return order due to fault. Used Evri service as instructed. Although I sent proof of posting to Moda, they would not initiate a refund until the item reached the warehouse. Nearly two months later the refund has not yet reached my account.
Reply to Moda: is this the ticket number - #1936073 (Web 1936063)?
10 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for leaving your review.
We are very sorry to hear about the delay with your refund and completely understand how frustrating this must be. As refunds can only be processed once returned items are received in our warehouse, we are unfortunately unable to expedite this.
To help us investigate and resolve this matter as a priority, please provide your email ticket number so we can locate your correspondence and review the situation.
We sincerely apologise for the inconvenience this has caused and appreciate your patience.
Best wishes,
The Moda in Pelle Team
Faulty boots sent to me
Faulty boots sent to me, terrible customer service. Returned boots nearly 3 weeks ago and still awaiting a refund. Be careful about buying from this company.
10 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the faulty boots and the delay in receiving your refund. We completely understand your frustration and take your concerns seriously.
To allow us to investigate your case and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
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