These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mi... Voir plus
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Lisez les avis des autres
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending m... Voir plus
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't... Voir plus
L'entreprise a répondu
Shopping trip to Leeds resulted in finding not one but 2 perfect pairs of boots and purchasing another pair (cream Spring collection) online when home. Lucinda is a dying breed of shop assistant who g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Coordonnées de contact
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Royaume-Uni
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
2,9
Moyen
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Faulty boots and poor customer service
Purchase boots which arrived faulty. I have sent an email but had no response and tried phoning customer services. Advised the wait wax 3 mins after 15mins waiting they cut me off. First time ordering from this company very poor customer service I won’t be ordering from them again.
9 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the faulty boots and the difficulties you’ve experienced trying to contact our customer service team. We understand how frustrating this must be, and we take your feedback seriously.
To allow us to investigate your case and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
No answer from customer services
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't any. I'm worried they are going into administration so may have to go through my credit card company to get my money back.
9 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the difficulties you’ve experienced with your damaged boots and the lack of response from customer services. We understand how frustrating this must be, especially given the multiple attempts you’ve made to contact us.
To allow us to investigate your case and address it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
NEVER BUY FROM THIS COMPANY
NEVER BUY FROM THIS COMPANY, A SCAM!!
I purchased some shoes online. Faulty and already used items sent in tattered used boxes! No response from them at all. No postage to return the goods either. Reporting them to Trading Standards; the business should be shut down. Terrible. You have been warned, do not buy from this company.
Still no refund, all items returned and return confirmation from EVRI. Moda in Pelle never reply to emails. I've raised a case with Trading Standards to investigate this company; fraudulent, needs to be shutdown! Date today 22/02/2026 still nothing to date. Scam! Several emails sent! Ticket number (286206). Raised issue with Resolver as well as Trading Standards.
30 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you’ve experienced with the condition of your items and the difficulties in returning them. We completely understand your frustration and take your concerns seriously.
To allow us to investigate your case and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
No refund after waiting a month
No refund after waiting a month. No response from customer services to my emails. Website says refunds in 10 days, but I returned these on 5 Jan and still no money back. (I used the returns postal platform and have proof of receipt back at the companies depot) Tried to send a message in messenger only for an auto message telling me to email, which I have done.I am getting very concerned and am about to contact my card company to report this.
I see this company went into administration a month ago 🤦♀️
6 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the delay in your refund and the difficulties you’ve experienced contacting us. We completely understand your concern, especially given your proof of return.
To allow us to investigate this matter and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the situation promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
Disappointed & Angry
Same as everyone else! Returned shoes at my own expense and despite emails and calls....nothing!!! No refund and although several calls and in a queue, then cut off or lines closed before 3pm. Wish I'd read reviews...never again
25 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the issues you’ve experienced with your return and the delays in receiving your refund. We completely understand how frustrating this must be, especially after your efforts to contact us.
To allow us to investigate your case and ensure it is resolved as a priority, please provide your email ticket number so we can locate your correspondence and review the matter.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
Still waiting for a refund for boots…
Still waiting for a refund for boots that they received over a week ago!
Here is your ticket number (284029)
No reply to e-mail from Monday!!
6 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the delay in receiving your refund and completely understand your frustration. To allow us to investigate your case and ensure your refund is processed as a priority, please provide your email ticket number so we can locate your correspondence and review the matter.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
Company won't refund
Shoes were uncomfortable and arrived in a tatty box - they had clearly been sent out and returned a few times. So I returned them - at my cost. I have since emailed customer services three times with the proof of delivery back to themselves and they have not replied so I am still waiting for a refund. Looking at other reviews I can see this is standard practice. What with the original cost of delivery, and the cost of a tracked return; this has been an expensive lesson - avoid this company!!
5 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the issues you experienced with the condition of the shoes, the return process, and the lack of response from our customer service team. We completely understand how frustrating and costly this has been for you.
To allow us to investigate your case and ensure your refund is processed as a priority, please provide your email ticket number so we can locate your correspondence and review the matter.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
Absolutely appalling service
Absolutely appalling service. Returned item as requested. Despite two emails which the company have not had the decency to respond to and a further phone call - i am still waiting for refund. (Which is outside their agreed timeframe) Never ever will i buy from this company again
5 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We sincerely apologise for the delays and lack of response regarding your refund. We completely understand how frustrating this has been. To allow us to investigate your case and ensure it is resolved as a priority, please provide your email ticket number so we can locate your correspondence and review the matter.
We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Best wishes,
The Moda in Pelle Team
Still waiting for a refund
Getting very concerned I still haven’t received a refund after returning shoes back on 5 January, as you state to allow 10 days for a refund.(the return was tracked and I have proof of return). I have tried to contact your customer service by email, but no reply. I have tried to contact via messenger but this gets bounced back.
4 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the delay in receiving your refund and completely understand your concern, especially with proof of return already provided. To help us investigate your case and ensure the refund is processed as quickly as possible, please provide your email ticket number so we can locate your correspondence and review the matter as a priority.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
Had re return shoes which proof of…
Had re return shoes which proof of return states received back 17th January and 3rd February still not received refund. For this reason I will not order again.
3 février 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the delays with your refund and understand how frustrating this must be. To enable us to investigate your case and ensure your refund is processed as quickly as possible, please provide your email ticket number so we can locate your correspondence and review the matter as a priority.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
Customer service
Moda in Pelle e-mailed to inform me that my local store had closed which I was upset about as it was a lovely store with friendly, helpful staff and beautiful stock. I had a gift voucher which I couldn't use online so I e-mailed customer services. Beatriz replied and converted my voucher into an e credit and I was then able to use it online. Excellent customer service.
30 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re delighted to hear that Beatriz was able to assist you and convert your gift voucher into an e-credit, allowing you to use it online. It’s wonderful to know that her support made the process easy and seamless for you.
We really appreciate your kind words and are pleased you continue to enjoy Moda in Pelle, even with the closure of your local store.
Best wishes,
The Moda in Pelle Team
Shoes OK
Shoes OK - unique design, only worn a couple of times so can't comment on quality. The boxes they arrived in weren't in great condition. Scuffed and one even had tape removal marks which took some of the paper off.
Terrible returns process - not only is the cost on the customer, delivery delays even within the required period result in you being bounced back between courier and the company.
I was going to buy a few more pairs but will now look elsewhere. The difficult returns process may be worth it for the price - to some, but not me.
12 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the issues you experienced with the packaging and returns process, and we completely understand your frustration. This is certainly not the standard of service we aim to provide.
To allow us to investigate your case and look into the returns delays further, please provide your email ticket number so we can locate your correspondence and review the matter as a priority.
We appreciate your feedback, as it helps us improve both our delivery and returns processes.
Best wishes,
The Moda in Pelle Team
Shopping trip to Leeds resulted in…
Shopping trip to Leeds resulted in finding not one but 2 perfect pairs of boots and purchasing another pair (cream Spring collection) online when home. Lucinda is a dying breed of shop assistant who goes above and beyond to help but not force sales. Her knowledge and enthusiasm for the products are second to none. I am now an excited customer awaiting new arrivals of the high quality footwear.
24 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you so much for sharing this lovely feedback — it truly made our day!
We’re delighted you found two perfect pairs during your Leeds visit, and that Lucinda was able to help you so thoughtfully without being pushy. She’ll be thrilled to hear your kind words; team members like her are exactly why we strive to give every customer a great in‑store experience.
It’s wonderful to know you’re excited about our new arrivals, and we can’t wait to welcome you back when they land. Thank you again for taking the time to recognise outstanding service — it means a lot to all of us.
Best wishes,
The Moda in Pelle Team
I thought I had found a fantastic bargain but no
I thought I had found a fantastic bargain but actually it was just a real rip-off
The boots for advertised is worth over 110 pounds a pair so I ordered two pairs of different types
The description on the website made it very much sound like they were made of leather and there was absolutely no listing for what the real material was
When the boots turned up they were synthetic
Quite nice certainly not over 100 pounds per pair worth
The cost of returning makes it completely impossible for me to want to do that
But I guess you get what you pay for don't believe the hype the sales are a rip off don't bother
It's also impossible to review the items on the website so I can't actually warn other purchasers of the item to be careful
Edit: I have had no response through the Moda customer service email help ticket number 282518
Moda have reached out here on trust pilot and asked for the reference above
Yet again there is no way to contact them directly so I'm hoping they read this edit
31 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about your experience and the disappointment caused by the boots not meeting your expectations. We understand how frustrating it can be when product details are unclear or when the cost of returning an item makes it difficult to resolve.
To allow us to look into your case and ensure everything has been handled correctly from our side, please provide your email ticket number so we can review your correspondence as a priority.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
Shocking customer service
I ordered 2 pairs of boots online, 1 I love and the other I wanted to return!
I went to the Belfast store to return, however it was closed down but yet on the website it still shown as trading.
I called customer services and was advised I needed to return via the post. I retuned and you revived back on January 20th.
I contacted customer services via email who advised you had not received back.
I asked you to track the return and refund.
Your customer service is non existent, you have stopped replying to any emails and phone lines are not working to call you.
How can i get a resolution? The communication is shocking from Moda in pelle and so behind the times for 2026!
20 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the frustration and inconvenience you’ve experienced with your return and our communication. We completely understand how disappointing it is when you’ve followed the return process and yet received conflicting information or delays.
To enable us to investigate your case fully and provide a resolution as quickly as possible, please provide your email ticket number so we can locate your correspondence and review the matter as a priority.
We sincerely apologise for the poor experience and the lack of timely communication, and we appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
Rubbish communication and returns
Nice shoes- but this this time they didn’t fit so I returned them- they have got my parcel the day after I sent it, as it was tracked mail, and 10 days in I have heard nothing despite e-mailing them to chase.
Not good enough - at least an email -like many companies do, to say they had received it and my refund is in progress
Won’t order on line from this company again now I know communication and returns are below standard
UPDATE
Finally got refund but took way too long and you took too long to reply to review. After this experience I won’t risk ordering again -over 3 weeks for a refund from receipt of my return, with no communication-it’s not worth it
21 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about your experience and the frustration caused by the lack of communication regarding your return. We completely understand how disappointing it is to wait without updates, especially when your parcel was received promptly.
To allow us to review your case and ensure your refund is being processed correctly, please provide your email ticket number so we can locate your correspondence and investigate this matter as a priority.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
I am extremely disappointed
I am extremely disappointed. I received my suede boots and discovered that both boots were moldy throughout straight out of the box. This is completely unacceptable — not only are they unwearable, but it raises serious concerns about storage conditions and quality control.
For a brand like Moda by Pelle, this was shocking. I expected far better quality and care, especially for suede footwear. Opening a brand-new order to find mold on both boots is honestly unacceptable.
I would not recommend purchasing unless quality control and storage issues are addressed.
31 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the condition in which your boots arrived and completely understand your disappointment. This is certainly not the standard we expect, and we take your comments regarding quality control and storage very seriously.
To enable us to investigate your case and address the issue appropriately, please provide your email ticket number so we can locate your correspondence and review this matter as a priority.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
I ordered a pair of BLACK ankle boots…
I ordered a pair of BLACK ankle boots but received TAN instead. I was under the impression that the boots were suede, having been reduced from £129 fo £25, however, that was not the case.
I have emailed their customer services several times, but have received no personal response, only a standard message.
Firstly I find it hard to believe that anyone would pay £129 originally for fabric boots, and secondly how could a reputable company have such poor customer service.
I have bought from Moda in Pelle in the past but will not be doing so again.
21 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the mix-up with your order and the frustration caused by the lack of a personal response from our Customer Services team. This is certainly not the level of service we aim to provide, and we completely understand your disappointment.
To enable us to investigate your case fully and provide a resolution, please provide your email ticket number so we can locate your correspondence and review the matter as a priority.
We sincerely apologise for the inconvenience this has caused and thank you for bringing it to our attention.
Best wishes,
The Moda in Pelle Team
The shoes that arrived were not a pair.
The shoes that arrived were not the same size. Customer Services resolved the problem quickly by sending a return label. A replacement pair was despatched as soon as I confirmed the shoes has been returned.
Very good customer care.
21 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re delighted to hear that our Customer Services team were able to resolve the issue quickly and efficiently, and that your replacement pair arrived without delay. Providing prompt and helpful support is very important to us, and we’re glad you had a positive experience.
Best wishes,
The Moda in Pelle Team
Will never shop here again
Will never shop here again. Received faulty shoes. Have tried to contact customer services 4 times over two weeks and had zero response and now I have to pay to return the shoes myself as their shops are too far away and their concessions can’t take returns. Terrible service. Never again.
29 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about your experience and the difficulties you’ve faced with your return. We completely understand how frustrating this must have been, especially when the shoes were faulty and contacting Customer Services has been challenging.
To allow us to investigate your case and address this as a priority, please provide your email ticket number so we can locate your correspondence and review the situation fully.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
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