These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mi... Voir plus
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The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending m... Voir plus
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't... Voir plus
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Shopping trip to Leeds resulted in finding not one but 2 perfect pairs of boots and purchasing another pair (cream Spring collection) online when home. Lucinda is a dying breed of shop assistant who g... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Coordonnées de contact
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Royaume-Uni
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
2,9
Moyen
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Item received damaged (and not in…
Item received damaged (and not in transit) and non-existent customer services function. Avoid.
15 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear that your item arrived damaged and that you’ve been unable to reach our Customer Services team. This is not the experience we want our customers to have, and we completely understand your frustration.
To enable us to investigate this matter fully and provide you with a resolution, please provide your email ticket number so we can locate your case and review it as a priority.
We apologise for the inconvenience this has caused and thank you for bringing it to our attention.
Best wishes,
The Moda in Pelle Team
Extremely poor quality and shocking…
Extremely poor quality and shocking lack of quality control.
In both shoes, there were protruding nails in the heel area, clearly felt even through the original factory insoles, causing pain and discomfort from the very first wear. Instead of proper finishing, the issue was hidden with a piece of cardboard and a half insole, which provided no real protection or comfort.
What is even more concerning is that a different shoe style from the same brand arrived with visible mould. This shows that the problem is not limited to one model, but suggests serious issues with storage and quality standards.
Overall, the shoes look cheap, feel stiff, and are poorly made. I am extremely disappointed with the brand, especially as the quality of their shoes seems to be getting worse year after year.
Selling shoes in this condition is unacceptable. I would not recommend Moda in Pelle.
1 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about your experience and the issues you’ve described. This is certainly not the level of quality we aim to provide, and we completely understand your disappointment. Your feedback regarding the manufacturing and finishing of our shoes, as well as concerns about storage and quality control, is taken very seriously and will be passed to our quality team for review.
To help us investigate your concerns fully, please provide your email ticket number so we can locate your case and ensure it is addressed appropriately.
We sincerely apologise for the frustration and inconvenience this has caused.
Best wishes,
The Moda in Pelle Team
No customer service/support
This company is shocking there is NO customer support or service nobody responds to emails nobody picks up the phone and there is no choice to leave a message on the chat because there is nobody dealing with all the complaints I received a pair of faulty boots which I’ve had to send back for £8.15 because of the size of the box and won’t hold my breath for that to be refunded,this company is a con and are scammers and you can’t even leave a review on their website which they send you to do,good luck to anyone that uses them they will be out of pocket just like me and have reported them to trading standards they need closing down.
14 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to read about your experience and appreciate how upsetting and frustrating this situation must have been, particularly when you feel you have not been supported as expected. This is certainly not the level of service we aim to provide, and we regret that your contact with us has left you feeling this way.
We would like the opportunity to look into your return, the reported fault, and the communication concerns you have raised. To enable us to do this as quickly as possible, please could you provide your email ticket number so we can locate your case and review it in full.
Once we have this information, we will be able to investigate what has happened and ensure the matter is addressed appropriately.
Best wishes,
The Moda in Pelle Team
Beautiful well fitting shoes…
At first I was annoyed at not receiving my order as expected or any communication from Moda in Pelle. It took Beatriz, in customer services to sort this out for me. She was so understanding and helpful, definite 5* service, for me to finally understand what had happened and receive my order. Her service was amazing. She kept me informed fully and truthfully, explaining the issue they had had. She made extra calls, she responded quickly to my emails, and was pleasant and understanding, despite me being rather grouchy. She assured me of the delivery and my order arrived as she said. I am so glad I waited as in truth it was only an extra couple of days and the shoes are amazing. They are beautifully made and perfect for my outfit and occasion. I will now definitely use Moda in Pelle again. Well done Beatriz you are an asset to the company.
27 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We’re truly sorry for the initial delay and lack of communication you experienced, and we completely understand how frustrating that must have been. We’re very pleased to hear, however, that Beatriz was able to resolve the issue for you and provide the level of service we always aim to deliver. Your kind words will be shared with her, as feedback like this is greatly appreciated and recognises the care she takes with our customers.
We’re delighted that your order arrived as promised and that you’re happy with the shoes themselves. It’s wonderful to know they were perfect for your outfit and occasion, and that the experience ultimately ended on a positive note.
Thank you again for your patience and for choosing Moda in Pelle. We look forward to welcoming you back in the future.
Best wishes,
The Moda in Pelle Team
Very unhelpful
Purchased a pair of £75 boots in December 2025 that I returned via Evri, who lost them it seems. Moda in Pelle online customer services incredibly slow (still waiting for a reply to an email sent 7 days ago) and they just say to speak to Evri. Evri says to ask the retailer for a refund. Will not purchase from MiP again.
12 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your experience.
We’re very sorry to hear about the frustration this situation has caused and appreciate how disappointing it must be when a return is delayed or lost in transit. We understand your concerns regarding the time taken to receive a response, and we apologise if this has added to your frustration.
When returns are sent back using a third-party courier arranged by the customer, the parcel remains the responsibility of the courier until it is received back into our warehouse. In cases where a parcel is lost in transit, the claim and investigation do unfortunately need to be raised directly with the courier used, as they are best placed to locate the parcel or confirm its loss.
That said, we would like to review your case to ensure everything has been handled correctly from our side. If you have already contacted our Customer Services team, please could you provide your email ticket number so we can look into this further for you.
Best wishes,
The Moda in Pelle Team
Returns will cost you
They don't make it clear that their returns policy is customer pays so beware. It is printed in pale grey, small type so they definitely want you to miss it. Shoe sizes very variable. One size 7 is too small, the other is too big. Will not buy from them again.
19 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your disappointment and appreciate you raising your concerns with us. We understand your comments regarding our returns policy and shoe sizing, and we’re sorry that this was not a positive experience for you. Our returns policy is available on our website, however we do take on board your feedback regarding its visibility and will ensure this is reviewed internally.
Shoe fit can unfortunately vary slightly by style, and we appreciate how frustrating this can be when ordering more than one pair. We’re sorry this impacted your confidence in shopping with us.
Best wishes,
The Moda in Pelle Team
Previous return not checked for damage prior to sending to another customer
Ordered a pair of trainers in the sale. When they arrived they were damaged and had clearly already been returned as they had pet hair on/in them. Sent an email to customer services with photos to show defects/damage. The automated email in return states allow 3 working days for a reply - it’s been 3 working days and I’ve heard nothing. Poor all round.
19 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the condition in which your order arrived and appreciate you bringing this to our attention. This is certainly not the standard we expect, and we understand how disappointing this must have been, especially after waiting for a response.
So we can look into this for you as quickly as possible, please could you provide your email ticket number? This will allow us to locate your correspondence and review the issue without any further delay.
Best wishes,
The Moda in Pelle Team
Excellent would recommend
Excellent products and customer service. Would recommend 👌
19 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you so much for your kind feedback.
We’re delighted to hear that you’re happy with both our products and customer service. Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.
Best wishes,
The Moda in Pelle Team
The most appalling experience - 2 months later - no refund
I have returned good by post over two months ago, and following stress and endless chasing via emails for my refund - post receiving confirmation that goods have been safely returned - I am still to receive my refund! Absolutely appalling experience and service - save yourself the grief - avoid this seller at all costs!
17 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to read about your experience and the frustration this has caused you. Please accept our sincere apologies for the delay in receiving your refund — we completely understand how disappointing and stressful this situation must be, especially after being advised that your return was received safely.
This is not the level of service we aim to provide, and we would like to urgently look into this for you. To enable us to locate your case and investigate without further delay, please reply to this review with your email ticket number.
Once we have this, we will review the matter as a priority and provide you with a clear update.
Best wishes,
The Moda in Pelle Team
STILL waiting on refund that I was told…
STILL waiting on refund that I was told was processed over a week ago. What an absolute joke. Takes about 5 days to reply to emails. Customer service is non existent.
I want my money back!!!!
16 décembre 2025
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about your frustration and the experience you’ve described. Please accept our sincere apologies for the delay you’ve encountered — this is certainly not the level of service we strive to provide.
So that we can look into this matter for you as quickly as possible, please reply to this review with your email ticket number. This will allow us to locate your query and provide you with a clear update regarding your refund.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Best wishes,
The Moda in Pelle Team
Not leather. Peeled within weeks.
Update / clarification:
The boots began peeling after around two to three weeks of very limited wear. I work from home and only wore them for short school pick-ups and occasional weekend outings.
The issue is peeling and separation of the surface layer, which is not consistent with how genuine leather behaves. The retailer later confirmed the material is Porvair (synthetic), although this was not clear to me at the time of purchase.
I raised the issue with the retailer and provided photos, but the claim was declined and classified as “wear and tear / intensive use”. I have escalated the matter through my payment provider and logged it with Citizens Advice.
As multiple customers report similar early faults and identical responses, I would encourage others to document issues carefully and pursue formal complaint and dispute routes so repeated concerns can be escalated and examined at a wider level.
11 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issues you have experienced with your boots and understand how disappointing it must be to see them deteriorate so quickly. We take concerns regarding the quality and authenticity of our products very seriously and would like the opportunity to investigate this matter fully.
Please contact us directly at customerservices@modainpelle.com
, quoting your order number or email ticket number, so that we can review your case and work towards a resolution.
Best wishes,
The Moda in Pelle Team
Customer service at its best
I bought some boots last season and they are so comfortable and wear well unfortunately one of the studs came away and needed to be replaced
Unfortunately they were well out of warranty however after contacting the Customer Service Team they couldn’t have been more helpful 🥰 a replacement stud was sourced and immediately shipped to me at no cost
Customer service at its best
Thank you to Monica and the Team
10 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your experience.
We are delighted to hear that Monica and the team were able to assist you so effectively and that a replacement stud was sourced and sent to you promptly at no cost. It’s wonderful to know that your boots continue to bring you comfort and that our customer service met your expectations.
If you require any further assistance, please do not hesitate to contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number so we can assist you.
Best wishes,
The Moda in Pelle Team
Wont be using this company again
Wont be using this company. I had a faulty boot so had to pay for own return as customer service e didn’t respond to me. I used the same company that delivered the boots (Evri) and the boots have never arrived. I’m liable for this and Evri haven’t even had the decency to respond to my requests to file a complaint. I am now out of pocket £85. Shocking customer service and even worse delivery company used.
Update - with regard my order number 1928958 and ticket number 268552. But I have been in regular contact and nothing can be done as the parcel has never arrived back with the company. I won’t be emailing again as that’s all Ive done for 2 months
5 décembre 2025
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you have experienced with your return and the lack of response from both our team and the courier. We fully understand how frustrating and upsetting it must be to be out of pocket due to a faulty item, and we sincerely apologise for the inconvenience caused.
Please contact us directly at customerservices@modainpelle.com
, quoting your order number or email ticket number, so we can urgently review your case and work towards a resolution.
Best wishes,
The Moda in Pelle Team
Shocking customer service
Boots worn once, marked up with light wear, was told it was excessive wear, no refund, shocking customer service, never buy there again.
7 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and that your return was not resolved as you had expected. We fully appreciate how disappointing it is to be advised that an item cannot be refunded, particularly when you feel it has only been lightly worn, and we apologise for the frustration this has caused.
Please contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number, so that we can review the assessment of your return and look into this matter further for you.
Best wishes,
The Moda in Pelle Team
Boots Purchase
I was unable to purchase a pair of boots needed for a forthcoming holiday from neither Guildford or Farnham, but they recommended me to phone York who had one of only 3 pairs in the Country. Phoned York and spoke to Sarah, she kindly forwarded the boots on to me with efficiency and helpfulness. They arrived earlier than expected and could not ask for more excellent customer services.
2 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your experience.
We are delighted to hear that our Guildford and Farnham teams were able to assist in locating your boots and that Sarah in our York store was able to arrange the transfer so efficiently. It is wonderful to know the boots arrived earlier than expected and that you were pleased with the service you received.
If you require any further assistance, please do not hesitate to contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number so we can assist you.
Best wishes,
The Moda in Pelle Team
Very helpful Customer Svs
Although I had an issue with my item not being delivered by Evri, the customer service team have gone out of their way to help and resend my item. I have now received my item and am very happy with it and its quality. Thank you
7 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your feedback.
We are pleased to hear that, despite the initial delivery issue with Evri, our customer service team were able to assist you and arrange a replacement, and that you are now happy with both your item and its quality. We truly appreciate your patience and understanding while this was resolved.
If you need any further assistance, please do not hesitate to contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number so we can assist you.
Best wishes,
The Moda in Pelle Team
Excellent customer service
I contacted customer services re an issue I had with r9me trainers. Monica dealt with my query from beginning to end. She was very helpful, professional, great customer service resolving my query. I would not hesitate to contact them again.
6 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your feedback.
We are delighted to hear that Monica was able to assist you in such a helpful and professional manner and that your query was resolved to your satisfaction. We will be sure to pass on your kind comments to her.
If you require any further assistance in the future, please do not hesitate to contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number so we can assist you.
Best wishes,
The Moda in Pelle Team
Will not use again
Maybe I should have read the reviews before purchasing... I loved the boots, but they were way too small and I order a size 6 from any range, shoe, boot, trainer etc, so this is definitely an issue with the product. No return slip inside, so I had to download from the site and paid for the return. Tried to call Moda customer service only for it to be closed, at 17:15pm, when it states 18:00 on website, called several times, one time just had my call cancelled, very frustrating. No response from web chat either. Every company I have dealt with will issue a refund and claim from courier, this should not be for the customer to navigate, having worked with a major delivery service, I know this is how it should be done. Please choose carefully if using this company, and I hope you don't have to return anything, as I am now £30 out of pocket
6 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered with your order, including the sizing issue, the lack of a return slip, the problems contacting our customer service team, and the inconvenience of having to arrange and pay for the return. This is certainly not the level of service we aim to provide, and we fully understand how frustrating this must have been for you.
Please contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number, so that we can review your case and look into resolving this matter for you as quickly as possible.
Best wishes,
The Moda in Pelle Team
Happy customer
Big shout out to Beatriz who dealt with my query quickly and efficiently with a very satisfactory outcome
6 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to leave your feedback.
We are pleased to hear that Beatriz was able to deal with your query quickly and efficiently and that the outcome was satisfactory. Your comments will be shared with her.
If you require any further assistance, please do not hesitate to contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number so we can assist you.
Best wishes,
The Moda in Pelle Team
Beatriz was very helpful and resolved…
Beatriz was very helpful and resolved the return query with no issues. Big thank you considering how busy they must be this time of the year that they kept me in the loop and provided updates.
6 janvier 2026
Avis spontané
Réponse de Moda in Pelle
Thank you for taking the time to share your positive experience.
We are delighted to hear that Beatriz was able to assist you efficiently and keep you informed throughout your return process, especially during such a busy period. We will ensure your kind comments are passed on to her.
Should you require any further assistance, please do not hesitate to contact us at customerservices@modainpelle.com
, quoting your order number or email ticket number so that we can assist you promptly.
Best wishes,
The Moda in Pelle Team
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