Entertainment Earth Avis 

Donald help us with our address change and was super helpful..

They lied about shipping my package out and only created a label 7 business days later because I filed a claim. Outside of that the products were great and packaged good. Wish their shipping was as good.

Recently attended San Diego Comic Con and had the pleasure of dealing with Donald behind the counter. He was extremely people oriented and exceptionally understanding. I had perhaps the best customer service of the entire con with him! Way to go Donald! Keep up the amazing work :)

I have purchased many items at Entertainment Earth and have always had a great experience. On the occasions that I have needed to talk to their customer service representatives, the reps were always very helpful and professional.

I called to fix my new credit card info. and also question a charge that I have not received yet. Daniel immediately took care of my problem with no push back! We even talked a little bit about our own hobbies! Daniel is very professional and impersonable! He is someone that I would be proud of to have in my company!

I placed an order way over $59, so that guarantees me a free shipping. A week later I check on my order status online, since I haven't heard a thing from EE. The next thing I see is that one of the item in my purchase is in " back order". When I purchased that item it was "in stock". Now my order is less than $59 and guess what, I get an email the next day stating that the rest of my order is shipping but with a $21 shipping fee! I called cutomer service and the person did clarify that I will be getting a $21 refund but it will take another 3 days for me to see it and only if I don't cancel the back order which she's calling it now a "pre-order". I'm glad I'm getting a refund for the shipping fee but I feel like I'm being held hostage as a customer from purchasing somewhere else. The other big issue for me is that why label your items "in stock" when you don't physically have it. You're inconveniencing your customers that way! That purchase was supposed to be a birthday present. Get your online store and your inventory synced up!

I had a order that came damaged from being in transit an Donald was super helpful an had no problem fixing my order with the quickness lol thank you Donald an thank you Entertainment Earth for making a girl happy 😁

Don was very helpful in explaining my confusing situation. I was about to cancel my order until he explained everything clearly. thx for the help I appreciate it.

I am moving, and needed to get my pre-orders addresses changed. I assumed it would be a hard process, but Donald made things extremely easy and all the while made sure I was satisfied with his help as well as Entertainment Earth.

I had made a mistake 100% on my end and had to contact Entertainment Earth directly. I spoke with a Donald Tapia, one of the companies top customer care specialists. Donald took great care of my concerns and immediately took action. It’s obvious that Donald takes pride in his job and hopefully Entertainment Earth realizes that. Everything was taken care of and I will definitely be doing business with Entertainment Earth in the future.

I had a set of figures that I pre-ordered that were canceled after I updated my payment method. Donald was able to reinstate my orders (including one that was pre-sold out after I ordered it) and even helped me fix the cards that I no longer use so this issue doesn't happen again. But thanks to him and the EE crew.

Customer service Rep Donald was very helpful with the return process of a damaged item. Will Definately purchase from them again

Best customer service I have in a long time. Thanks to Donald Tapia he was really helpful he deserves recognition for the outstanding job he does for this company thank you Donald

So, when I started ordering from EE I liked the company. Though, I did that before taking advantage of their free shipping on orders $40 and above. If you have a single pop coming to you it is a coin flip as to whether you will get your pop in mint condition.

Mint meaning that you get it in the condition they receive it. Not a guarantee that you will get what most people consider mint condition, where the collectable is essentially flawless. I believed that the guarantee meant the latter definition. I have now received several that are their definition of "mint" condition.

Yes, they have given discounts, but that doesn't fix my lost trust. I felt that buying from them guaranteed better quality than buying from Amazon. I wanted to support a company that wasn't Amazon. From now on I will be buying my pops from anywhere other than EE.

The extra cost isn't worth it. Buy from somewhere else, their company deserves to go bankrupt. Companies that use tricky gimmicks like EE should cease to exist.

Every one of their guarantees has a loop hole clause so they don't have to honor. Their pricing is higher than any other place but I believed it was worth it due to their "MINT CONDITION GUARANTEE." My order arrived 100% smashed and they said the guarantee only states the best condition they have. I tried to return, We dont take back orders over 4 units. I tried to price match other stores... They won't honor. Lesson learned. Customer service there is terrible. I don't recommend giving them your money... I know I won't fall for it again. They should be closed down for false advertising.

Placed an order, the order was all on backorder, notified after making the order, following email stated that any orders from the company were not charged until shipped, canceled the order, clicked the bell for in stock notification, and then all of a sudden items were in stock. Less than 24 hours of ordering too. Not sure why the long wait for to accept pay for the items but I don't do business with companies that have you guess at when you will be paying along with shipping. Payments should be accepted on order not when we decide to ship; whenever that would happen.

Donald T helped me with an issue on an order I had placed. He was great to work with, listened to my problem and offered a resolution that worked for me. Really great customer service and a pleasure to talk to.

I'm fairly new to the toy collecting game but I've done a couple preorders and usually it's been anxiety inducing. I had something go wrong with the promo shipping code and figured it's best to pay rather than lose out on my order but I called up customer service with some slight hope (but not much since it sold out so fast) But Donald was a customer MVP!! He was able to check that I was indeed eligible and set to working on making it right. This is my first order from Entertainment Earth but likely not my last since it's been the best pre-order experience I've had yet. Plus, waiting on hold took about 30 seconds and I only jad to follow at most 2 prompts to speak with a real human. So that's awesome, too!