Entertainment Earth Avis 

Donald and Sid are BOTH cool as freak'n hell with me. They we very nice and helped me save some money. 💯 % guys?

UPDATE: the response from Entertainment Earth from my review (below) was extremely unprofessional and manipulative. i was NEVER informed that i got my partial refund and i was left in the dark for weeks. Entertainment Earth is twisting my story to make me look like the bad guy from their response below this negative review of mine. this company is full of narcissistic people and the person replying to my negative review is a professional manipulator and a narcissist. my negative review for this company has proven that i was right about them maintaining their unprofessionalism once again. we funko pop collectors deserve better.

be EXTREMELY CAREFUL ordering funko pops from Entertainment Earth. they say their funko pops are "mint condition guaranteed" on their website but that is just false advertisement. i ordered my Homelander funko pop and it arrived damaged to my house. i contacted customer service and i even sent them photos of my damaged funko pop box as evidence but sadly, they don't care about the photos of my damaged box. instead, all they care about are photos of the transit box, which i find extremely bizzare since MAJORITY of the funko pop sellers care for the photos of the damaged funko pop box itself. ALSO, i told the manager named Sam that the transit box had NO DAMAGE and that my funko pop box was the ONLY THING THAT IS DAMAGED. i mentioned this to her THREE TIMES in my email but she still continued to ask me for the photos of the transit box when i CLEARLY answered that question THREE TIMES. Sam the manager and anyone working at Entertainment Earth are incompetent workers who don't read my emails carefully and it's super annoying having to repeat myself. Sam offered me a partial refund, which i had accepted and right when i accepted the partial refund, she wrote to me again asking me for the photos of the transit box, which i had answered her question ALREADY!!! the manager named Sam is clearly incompetent in her job if she's still asking me a question that i had answered three times!!!

till this day, i NEVER got my partial refund for the damaged Homelander funko pop that i had requested THREE TIMES. since the manager named Sam failed to solve my issue, i told Sam to forget about my problem because i clearly knew that our conversation is going nowhere due to her terrible reading and comprehension skills and her making me repeating myself THREE TIMES.

this is my first and last time ordering from Entertainment Earth. please do better. if you're a serious funko pop collector like myself who REALLY CARES for the condition of the funko pop box, i highly DO NOT recommend shopping here unless you enjoy receiving damaged funko pops and dealing with bad customer service

I was nervous, considering i have never had an issue, or had to return/exhange anything. Called the customer service line and spoke with Donald Tapia. He was very helpful in explaining the process and helped put my nerves at ease. After explaining i would get a replacement or a refund depending on inventory, i explained how disappointed i would be if i had to settle for a refund and he went the extra mile and put one on hold for me. In my eyes it was a christmas miracle, and even something as small as putting something on hold really shows you have employees that go the extra mile! Thanks again! Donald, merry christmas from my family to yours!

Donald Tapia was awesome! He was great at listening and answered all my questions in one fell swoop (unfortunately this is a rare skill nowadays). On top of that he was able to provide more in depth knowledge pertaining to my specific question and he was able to answer additional questions I had regarding potential future outcomes. Talk about a person who knows their stuff and can provide assurance!! Donald is the person you want on your side!

Donald Tapia was extremely helpful when I called. I had made a mistake on my order and he was able to correct it in no time at all. He was very understanding of my situation and did what he could to resolve it and the outcome was better than I was expecting. Huge thanks to Donald. He was very personable and wished me a happy holidays. He made my day!

I have recently come under some new financial crisis that required me to have to cancel all my pre-orders. I had called their office and was connected with Donald Tapia. He did an amazing job and not only cleared my orders and possible debt that I would have been in, but also brightened my spirits during this trying time. Thank you for your support and friendly positive attitude.

So ordered special signed figures, EE uses DHL who are absolutely useless especially in the UK, so no figures and also out of pocket, did receive a refund but still out of pocket due to the exchange rate being different, EE need to use a more reliable carrier like USPS, DHL just don't care, there consignment numbers don't work when you ring them, please start using a reliable carrier if you want to keep your customers also replying to emails instead of ignoring people would help as well.

I appreciate the customer service I receive when purchasing items from Entertainment Earth. Their customer service representatives are very helpful when issues arise relating to my orders. I have purchased several items from Entertainment Earth and hope to continue receiving this great level of customer service in the future.

I have been ordering with you guys for a while now but you have stop letting you shipper code work on preorders. It is crazy to pay a $100 to ship two small things that only cost a $100. I will go back to amazon and recommend amazon to my other collectors. I hate when companies s#@t on their loyal customers!

Pop funko arrived with crushed corner. Was in bubble wrap and box not crushed so one would think it was carelessly packed that way. Tried calling during business hrs was on hold 24 min gave up. Emailed and left messages. They finally answered my message a week later. Was given option to return for a possible full refund pending your approval process as it says on packing slip or keep it for a discount. Unacceptble resolution in my opinion.not caring or take accountablity for mistake in shipping.

I worked with Donald of the client services team and he was extremely helpful in resolving a matter that I had going back a week, and I was very grateful for his knowledge and expertise for how to resolve the issue with my order.

I made a mistake when placing my order. I called to see if you all would help me. To my delight, Donald took care of it and explained the rule in that situation, fixed my mistake and I am extremely happy!! Thank you so much Donald!

Donald is the best! I had a bit of an order issue and he was super patient and understanding. Got it taken care of for me within 24hrs. Honestly he's way nicer than any of the reps. The one Sid was not very nice or accommodating like Donald was. I will definitely continue to do business with EE because of him! Thank you for everything Donald!

Entertainment Earth is my go to site for all things collectible. Great Quality items, and above all great service. I especially want to shoutout Donald T.
Donald is an asset to E.E.,he's understanding and knowledgeable, a pleasure to deal with.

Donald was perfect in every aspect of helping with my call today. Quick and courteous and had the issue resolved in a snap. Great experience all around. Service and future credit were greatly appreciated.

You will preorder something six months before it comes out. Then wait only to watch every store around you get the item, it sit on the shelves, it be put on clearance, and gotten rid of all before your pre order will even ship. I am just not sure what the point of preordering is if I have been seeing the product on store shelves for nine months but my order just says "restocking soon". I will also place the pre order immediately after it goes live, so there doesn't seem to be any system to mail items in the order they were bought. Literally, things I have been waiting nine months for have come and gone on EVERY OTHER site. And their free shipping is a total scam. It is just a way to lock you into pre orders you will be trapped in. "Oh, well if you cancel the item we have said is shipping soon for almost an entire year that will bring your order below the free shipping threshold and we would have to charge you." So I have several orders where one item ships, then the rest never do. You are just caught in limbo forever waiting in what feels like being held hostage. By shipping one item in the order, you can't just cancel the order. If you cancel the other items, you will be hit with a shipping fee. So it just smacks of a scam. If you are a business that still hasn't shipped an item a year after it hit store shelves, then that is your own fault. Maybe take less pre-orders, maybe just be better at running a business. But I will never order from them again and encourage everyone to try Big Bad Toy Store instead. Infinitely better.

Donald really helped me out with my order! He fixed my issue and explained thoroughly the process! Great guy and glad to have had him be the one to answer the phone! 👍🏼

Thank you Donald you helped me out on my order I really appreciate it.

This is to recognize what an outstanding job Donald done !
He helped me to resolve an important issue I have with the items I purchased and I am extremely please with his excellent service, his understanding and communication skills.
I am super impress with entertainment earth because they have such a high quality employee like Donald there.
The reputation of a company is reflected by the quality of their employee and I will recommend my colleagues to this company because they have the best customer service in Donald.