Epic Paintball Events Avis 

Very disappointing experience important information was not disclosed.

I was one of the people who purchased a ticket as part of a group booking. At the time of purchase, we were not informed that there was a mandatory requirement to purchase a minimum of 500 paintballs, and we could not find this clearly stated in the information provided.

Only afterwards were we told by phone that this additional purchase was mandatory and supposedly included in the terms and conditions. I find this concerning and misleading, as any mandatory additional cost or requirement should be clearly communicated before purchase.

Based on my experience, I would strongly advise anyone booking with this company to confirm all costs and requirements in writing beforehand.

Not recommended.

Very disappointing experience – important information was not disclosed

I am extremely disappointed with my experience. Information that was not stated in the terms and conditions, brochure, vouchers or on the website was later presented to me over the phone as though it were a requirement contained in the terms and conditions.

I purchased 36 tickets after meeting their event manager in person. At no point during that meeting, when I was discussing and purchasing the tickets, was I told that I would subsequently be required to pay for a minimum of 500 paintballs.

When I later questioned this, I was told over the phone that purchasing the minimum number of paintballs was mandatory and that this was stated in the terms and conditions. However, while I had the paperwork and vouchers in front of me, I could not find this requirement in the documents I had been given, nor had it been explained to me when I purchased the tickets.

This is extremely concerning because if an additional mandatory cost exists, I believe customers should be told clearly before they purchase their tickets, not afterwards.

I feel that the way this was handled was misleading and left me feeling that additional money was being requested through information that had not been properly disclosed at the point of sale.

I have now provided my solicitor with the details of the phone conversation, the voucher/tickets I signed and received, and the information published on their website, so that he can review the matter and advise me on my rights under applicable consumer protection law and what further action, if any, may be appropriate.

I will also share my experience through Google and social media so that others can make an informed decision before purchasing.

I purchased 36 tickets for myself, friends and family. We will all have the opportunity to share our own genuine experiences of dealing with this company. I will also share my experience publicly through Trustpilot, Google and social media so that other potential customers searching for this company can see what happened before making a purchase.

If my friends and family choose to leave reviews, potentially 35 other people who have been affected, they will be based on their own genuine experience. I hope this will help other customers avoid finding themselves in the same situation and encourage the company to be transparent about all costs and requirements before customers purchase their tickets.

I would be happy to reconsider my review if the company contacts me, provides a satisfactory explanation and addresses the issue properly. Until then, I will leave my review in place to make other potential customers aware of my experience.

Not recommended based on my experience.

A brilliant afternoon out for my son and his friends, staff really friendly and helpful,

Enjoyed the paint balling very much and Aaron was extremely helpful🥳🥳

Had a really good time at Delta Force Manchester! The experience was great and everything was well organised. Aaron was especially helpful and made sure everything went smoothly. Would definitely recommend! 👍

Aaron was amazing help and a kind helper for our session. Definitely made this paintball session so much better.

Great marshalling from Lewis and Dylan. Great experience and equally great staff

Very well organised, good prices and fun games. Highly recommended! Special thanks to Neil, leah and Harmony!

Absolutely awesome. Some of the most fun I've had.

Brilliant place, Neil is a top lad, and it’s a great birthday activity

Loads of fun for all groups, it’s outdoors and very active. A great experience to make your own cinematic moments with friends. Highly recommend!

Great time, great host

Unreal experience. Never done paintballing before and was great fun. Definitely recommend

Great shooting my pals with paint

Staff really helpful

Wicked experience. Would recommend.

Amazing!!! So good