Nöjd med väskorna jag har från EPIC men omöjligt att få tag på reservdelar till vissa modeller. Går att hitta på hemsidan men finns inte i lager och kundtjänsten svarar inte på mejl överhuvudtaget.
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har købt et håndtag for 14 dage siden på deres hjemmeside tll en kabinekuffert. De sendte en forkert og de vil ikke oplyse hvordan jeg kan returnere den og få mine penge retur. Virkelige dårlig servi... Voir plus
L'entreprise a répondu
Jag hade en väl använt och omtyckt Epic kabinväska där blixtlåsen hade gått sönder och efter ett bra bemötande via email skickade jag in den för reperation även om garantitiden hade egentligen gått ut... Voir plus
L'entreprise a répondu
Efter en for mange ture gennem bagagebåndet røg halvdelen af dobbelthjulet på min Epic Crate EX kuffert af. De havde ikke præcis den rigtige model hjul, men sendte i stedet et helt nyt sæt hjul so... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Designed in Sweden. Made for Life. EPIC Travelgear has been designing thoughtfully engineered travel products in Gothenburg, Sweden, since 2004. We believe great luggage should combine timeless Scandinavian design with intelligent functionality, durable materials and replaceable components to support years of reliable travel. Our collection includes lightweight hard-shell suitcases, travel backpacks and thoughtfully designed travel accessories, all created to make travelling simpler, smarter and more enjoyable. At EPIC, we are committed to creating travel products that people can rely on, repair where possible, and enjoy for many years to come.
Coordonnées de contact
Stora Åvägen 1, 436 34, Askim, Suède
- 031-7492400
- info@epictravelgear.com
- www.epictravelgear.com
2,9
Moyen
28 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Så nöjd!
Så nöjd! Kommer absolut köpa fler resväskor framöver i andra storlekar. Snabbt, smidigt & enkelt att beställa av er.
28 mai 2024
Avis spontané
Réponse de EPIC Travelgear
Hej Emma,
Stort tack för din fina recension!
Det gläder oss verkligen att höra att du är så nöjd och att du redan funderar på att komplettera med fler resväskor. Att du uppskattade både beställningsupplevelsen och våra produkter betyder mycket för oss.
Vi ser fram emot att få följa med på många av dina framtida resor.
Tack igen för ditt förtroende och för att du valde EPIC!
Vänliga hälsningar,
James Krueger
EPIC Travelgear
Very noisy wheels
I bought Epic Discovery Neo 55cm, with two wheels. On their web page Epic says "the wheels are super-silent". No, they are not. The wheels are even more noisy than one of our old bags.
I got in contact with EPIC but they only get back and explain the "super-fantastic construction".
2 octobre 2023
Avis spontané
Réponse de EPIC Travelgear
Hello Öllegård,
First of all, we would like to apologise for only responding to your Trustpilot review now, and at the same time thank you for taking the time to share your experience.
We are sorry to hear that your suitcase did not meet your expectations and that you were disappointed with both the wheel performance and the support you received from us.
Our ambition is to develop products that deliver a great travel experience, but we also know that the most important thing is to listen to our customers when something doesn't feel right. We are sorry that this was not your impression.
If you still have your suitcase, we would very much appreciate the opportunity to learn more about your experience and see if there is anything we can still do to help. Please feel free to contact us at info@epictravelgear.com and refer to your Trustpilot review.
Thank you again for your honest feedback. It helps us continue improving both our products and our customer experience.
Kind regards,
James Krueger
EPIC Travelgear
Efter en for mange ture gennem…
Efter en for mange ture gennem bagagebåndet røg halvdelen af dobbelthjulet på min Epic Crate EX kuffert af. De havde ikke præcis den rigtige model hjul, men sendte i stedet et helt nyt sæt hjul som passede på kufferten.
I samme ombæring fik jeg også en erstatning for en lynlås trækker der var faldet af.
Alt sammen GRATIS!
Jeg købte mine EPIC kufferter fordi jeg vidste jeg kunne få reservedele til normalt slid. Pissefedt, for nu har jeg sparet penge på en ny kuffert!
9 mars 2023
Avis spontané
Réponse de EPIC Travelgear
Hej Andreas,
Tusind tak for din fantastiske anmeldelse!
Det glæder os virkelig at høre, at vi kunne hjælpe dig med både hjulene og lynlåstrækkeren, så din kuffert kunne komme ud at rejse igen. Vi tror på, at produkter skal kunne vedligeholdes og repareres, så de kan holde i mange år, og derfor betyder det ekstra meget at høre, at det har gjort en forskel for dig.
Tak for din tillid til EPIC og for at du tog dig tid til at dele din oplevelse. Vi ønsker dig mange gode rejser fremover.
Med venlig hilsen,
James Krueger
EPIC Travelgear
Epic Phantom kuffert er en skrøbelig…
Epic Phantom kuffert er en skrøbelig ting. Jeg og min kone købte hver sit Epic Phantom kuffert.
Begge kufferter er revnede efter kun få flyrejser !
Producente fraskriver sig ethvert ansvar, og fortæller os, at flyselskaberne skal betale.
Ærgeligt, at købe dyre kufferter, som kun holder i kort tid.
Med venlig hilsen
Almae Barenntsdottir & Eirikur Kristiansson Andresen
20 juillet 2022
Avis spontané
Réponse de EPIC Travelgear
Hej Almae og Eirikur,
Først og fremmest vil vi gerne beklage, at vi først svarer på jeres anmeldelse her på Trustpilot nu. Samtidig vil vi gerne takke jer for, at I tog jer tid til at dele jeres oplevelse.
Vi er oprigtigt kede af at høre, at begge jeres kufferter blev beskadiget efter så kort tids brug. Vi forstår godt, at det har været en stor skuffelse, og at I samtidig oplevede, at vi ikke levede op til jeres forventninger.
Det er bestemt ikke den oplevelse, vi ønsker, at vores kunder skal have. Vi tager den slags feedback meget alvorligt og vil gerne have mulighed for at se nærmere på jeres sag igen.
Hvis I fortsat har kufferterne, er I meget velkomne til at kontakte os på info@epictravelgear.com og henvise til jeres anmeldelse på Trustpilot. Så vil vi gerne undersøge, om der er noget, vi fortsat kan gøre for at hjælpe.
Tak igen for jeres ærlige feedback. Vi håber, at vi får mulighed for at genoprette jeres tillid til EPIC.
Med venlig hilsen,
James Krueger
EPIC Travelgear
Unfortunately after only 2 times of…
Unfortunately after only 2 times of use, the zipper started running out of it’s track and slowly got more and more destroyed. As I don’t live anywhere near an Epic dealer I wrote to an email that I found among the suitcase labels (apparently the e-mail to contact regarding warranty issues if you don’t have an Epic dealer in your area). They are not helpful and won’t respond to my e-mails.
For the same price I could have bought a good Samsonite or another quality suitcase. Not a recommended brand.
30 août 2022
Avis spontané
Réponse de EPIC Travelgear
Hello Pernille,
First of all, we would like to apologise for only responding to your Trustpilot review now. Although quite some time has passed, we would still like to thank you for taking the time to share your experience.
We are genuinely sorry to hear that your suitcase did not meet your expectations and, even more importantly, that you felt you were left without the support you needed when you contacted us. That is certainly not the experience we want our customers to have.
We would very much appreciate the opportunity to look into your case again. If you still have the suitcase, please feel free to contact us at info@epictravelgear.com and refer to your Trustpilot review. We would be pleased to see if there is anything we can do to help.
Thank you again for your honest feedback. We hope we will have the opportunity to restore your confidence in EPIC.
Kind regards,
James Krueger
EPIC Travelgear
FAKE WARRANTY, RUDE EPIC LUGGAGE STAFF
Contacted Epic Support about defects on luggage. Without knowing the issue with the luggage, “Support” made an assumption and tried to end the warranty request. Then after I explained what the defects were, they just ignore what I had explained, and said “No sorry”. That only tells me that the warranty on all EPIC products is as good as trash.
22 septembre 2021
Avis spontané
Réponse de EPIC Travelgear
Hello Lissette,
First of all, we would like to apologise for only responding to your Trustpilot review now. Although quite some time has passed, we would still like to thank you for taking the time to share your experience.
We are genuinely sorry to hear about your experience. It is particularly disappointing to learn that you felt your concerns were not properly understood or considered during your contact with us. That is certainly not the level of service we strive to provide.
We would sincerely appreciate the opportunity to review your case again with fresh eyes. If you still have the luggage, please feel free to contact us at info@epictravelgear.com and refer to your Trustpilot review. We would be grateful for the opportunity to better understand what happened and see if there is anything we can do to help.
Thank you again for your honest feedback. We hope we will have the opportunity to restore your confidence in EPIC.
Kind regards,
James Krueger
EPIC Travelgear
Good and ambitious company
Bought an Epic phantom 67L summer 2016.
Worked just fine and felt like some nice quality compared to the price. Got a nice "hull" warranty.
After 1½ year the wheels started to get stuck and it became a real annoying to pull the bag around.
Wrote to their support and they send four new (better quality) wheels.
So formidable support and custom handling - only reason for only 4 stars is why they didn't but those HQ wheels on in the first place? Otherwise I am very satisified!
1 février 2018
Avis spontané
Réponse de EPIC Travelgear
Hello Jon,
Thank you very much for taking the time to share your experience.
We are delighted to hear that you have been pleased with both your EPIC Phantom and the support you received from our team. It is especially rewarding to know that the replacement wheels helped extend the life of your suitcase—that is exactly what we aim for.
Thank you as well for your honest feedback. We are constantly working to improve our products, and comments like yours help us continue to develop them.
We wish you many more enjoyable journeys ahead, and thank you once again for choosing EPIC.
Kind regards,
James Krueger
EPIC Travelgear
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