honestly wish id known about this service sooner because it wouldve saved me tons of anxiety on previous trips. they handle all the complicated stuff and you just wait for approval. mine came through... Voir plus
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Lisez les avis des autres
Handling travel documents usually stresses me out, but ETAS Travel made it so simple this time. Their team reviewed my application line by line and fixed minor issues before submission. I appreciated... Voir plus
L'entreprise a répondu
SCAM! Not the official UK ETA website. I googled "UK ETA travel visa" and found this link on the top of the results, clicked this website, assuming this was the official visa website. ONLY AFTER... Voir plus
L'entreprise a répondu
I booked an international trip solo and got my ETA processed through this agency. Their expert guidance made the process smooth and stress free. They assisted with every detail ensuring safe travel an... Voir plus
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À propos de l'entreprise
À propos de ETAS Travel
Écrit par l'entreprise
If you wish to cancel your application or request a refund, please email
cancel@etastravel.com —
do not post this request on Trustpilot.
Trustpilot is intended for sharing website feedback, not for handling cancellations, refunds, or support cases.
Please do not include order numbers, payment details, or personal information in public reviews. Doing so may expose sensitive data, delay your refund or cancellation, and could breach credit card policies.
To expedite refunds, cancellations, or deletion of personal data, always contact cancel@etastravel.com directly.
ETAS Travel is a private travel assistance agency specializing in Electronic Travel Authorizations, ETAs, eVisas and international arrival cards. We make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts.
We welcome genuine feedback about your website experience and continuously strive to improve our service.
Coordonnées de contact
Royaume-Uni
- info@etastravel.net
- www.etastravel.net
3,8
Bien
37 avis
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MISLEADING!!! I WANT A REFUND!!!
I’m very disappointed with my experience on this website. I believed I was applying for the official UK ETA, but later discovered that this is not the official government site. The service charged me nearly five times the official ETA fee (£16), which is extremely misleading for travellers who expect to deal directly with the UK government.
I request a full refund for this transaction, as I did not receive any added value or service beyond what the official website provides for a much lower price. Please process my refund promptly.
11 octobre 2025
Avis spontané
Réponse de ETAS Travel
Thank you for your feedback and the opportunity to address your concerns.
We’d like to clarify that we are a private travel assistance company and not affiliated with any government agency. This is stated in multiple disclaimers throughout our website to ensure transparency for our customers.
We’d be happy to assist you further. However, we weren’t able to locate your application in our system based on the information provided. If you submitted an application through our website and have any concerns, we kindly ask you to contact our customer service team directly and we’ll be happy to assist you with your refund request.
The support was decent
The support was decent, though not particularly reassuring.
19 août 2025
Avis spontané
Réponse de ETAS Travel
We are glad we were able to assist you, and we appreciate your honesty regarding your experience with our support.
We are committed to continually improving our service to ensure every customer feels confident and well-supported throughout the process. Your input helps us make those improvements. Wishing you safe travel! ✈️ 🙂
My ETA was approved so fast
My ETA was approved so fast! It only took about 3 hours. Very happy with the service and the application form was easy to understand.
9 août 2025
Avis spontané
Réponse de ETAS Travel
We are happy to hear that your ETA was approved quickly and that our processing time met your expectations. Our goal is to always deliver UK ETA approvals in the promised time frame. We are also glad that you found our application form easy to understand. If you need assistance in the future, we are always here to help! Safe travels! ✈️ 🙂
Best ETA experience
Best ETA experience I've had so far. Everything happened faster than I thought.
2 août 2025
Avis spontané
Réponse de ETAS Travel
We are glad to hear that your ETA experience was the best you have had so far, and that we were able to exceed your expectations with our speed. Our goal is always to provide a fast and efficient service, and we are happy it worked out for you. If you need any further assistance in the future, don’t hesitate to reach out! Safe travels! ✈️ 🙂
Réponse de ETAS Travel
Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie den Prozess schnell und unseren Service ausgezeichnet fanden. Wir sind stets bestrebt, die Antragstellung schnell und stressfrei zu gestalten. Daher freuen wir uns, dass wir Ihre Erwartungen erfüllt haben.
Ihre britische ETA ist nun zwei Jahre lang gültig und ermöglicht Ihnen mehrere Reisen in das Vereinigte Königreich mit einer Aufenthaltsdauer von bis zu 90 Tagen. Das gibt Ihnen viel Flexibilität bei der Planung zukünftiger Reisen, ohne jedes Mal einen neuen Antrag stellen zu müssen.
Wenn Sie weitere Fragen zu Ihrer Reise haben oder zusätzliche Informationen zu Ihrem Aufenthalt in Großbritannien benötigen – einschließlich Tipps zu Reisezielen, Transportmöglichkeiten oder Hoteloptionen –, hilft Ihnen unser Team gerne weiter.
Wir freuen uns darauf, Ihnen auch in Zukunft behilflich zu sein und wünschen Ihnen eine fantastische Reise voller wundervoller Erlebnisse! 🙂 ✈️
Best ETA experience I've had so far
Best ETA experience I've had so far. Big thumbs up from me!
18 juillet 2025
Avis spontané
Réponse de ETAS Travel
It is great to know that you had smooth and positive experience with your ETA application. We are happy to know our service met your expectations, and we truly appreciate your support. We look forward to assisting you again in the future. Safe travels! ✈️ 🙂
Not the worst experience
Not the worst experience, but I expected more clarity when applying for my UK ETA.
26 juillet 2025
Avis spontané
Réponse de ETAS Travel
We are glad to hear that your experience was generally positive, and we appreciate your thoughts on where we can improve. Our goal is to provide a clear and efficient service, and your feedback helps us move closer to that. Thank you for choosing our service — we look forward to serving you even better next time. Safe travels! ✈️ 🙂
Service was good
Service was good, but I felt unsure at one stage in the process.
29 juillet 2025
Avis spontané
Réponse de ETAS Travel
We are glad to hear you were satisfied with our service, and we appreciate you sharing that there was a moment of uncertainty. Your experience is important to us, and we're continuously working to make every step of the process as clear and reassuring as possible. Do not hesitate to contact us if you ever need help, our team will be happy to help. Safe travels! ✈️ 🙂
It worked
It worked, but not without a few hiccups. Would probably use again though
17 juillet 2025
Avis spontané
Réponse de ETAS Travel
We appreciate your feedback and are happy to hear you received your UK ETA in the end. If there were any parts of the process that could have been clearer or smoother, we’d love to know—your input helps us improve. We're here if you need any assistance in the future! Safe travels! 🙂 ✈️
The service was helpful
The service was helpful, though a bit slow at times. Would've appreciated a bit more clarity.
30 juillet 2025
Avis spontané
Réponse de ETAS Travel
We’re glad to hear you found the service helpful, and we truly appreciate your patience. We apologize for the slower processing — in this case, the delay was due to government verification checks, which are unfortunately outside of our control. That said, we’re always here to provide support and updates along the way. If you have any other questions or need assistance in the future, don’t hesitate to reach out! Safe Travels! ✈️ 🌎
Everything worked well
Everything worked well. Just one delay in response, but nothing major.
18 juillet 2025
Avis spontané
Réponse de ETAS Travel
Thank you for sharing your experience! We’re happy to know everything went smoothly overall. We do apologize for the delay — it was related to government checks, which can sometimes take a bit longer and are unfortunately beyond our control. We're always here if you need help again in the future, and we appreciate your understanding! Safe Travels! ✈️ 🙂
Totally misleading
Totally misleading, they don’t tell you the price before you actually enter your payment info and then they just charge you $119 for a $20 UK visa. Crazy.
30 juillet 2025
Avis spontané
Réponse de ETAS Travel
We weren’t able to find your application in our system. If you submitted it through our website and have any concerns, please reach out to our customer service team—we’re here to help.
I happy with the service
I happy with the service. Very good and website in Korean.Easy
30 juillet 2025
Avis spontané
Réponse de ETAS Travel
Thank you for your kind words! We're so glad you were happy with our service and found the Korean version of our website easy to use. Our site is available in over 20 languages to help travelers from all around the world. Wishing you a smooth and enjoyable trip!
Seamless Experience
Using ETAS Travel for my UK ETA was a game-changer. The website’s clear layout and simple instructions made the application a breeze. Got my approval in just two days, and the customer support was super responsive when I reached out. Perfect for stress-free travel prep!
26 juillet 2025
Réponse de ETAS Travel
Thanks for choosing ETAS Travel! We're glad our clear instructions and responsive support made your UK ETA process smooth and stress-free. Wishing you a great trip!
Support helped eventually
Support helped eventually, but I had to email twice.
12 juillet 2025
Avis spontané
Réponse de ETAS Travel
Thank you for your feedback! We're glad we were ultimately able to assist you, and we appreciate your patience while our team resolved your request. We’re always working to improve our response times and ensure every traveler gets the support they need. If you have any further questions, feel free to reach out — we're here to help!
Safe travels! ✈️
This company is misleading and…
This company is misleading and predatory. I ended up being charged over $100 for an ETA application that normally costs £10–£16 through the official UK government site. They make their website look like a legitimate authority, and there is no clear warning that they are a third-party service.
Worse, they accepted highly sensitive passport information about my underage son – submitted without my knowledge or consent. This is a blatant violation of privacy and parental rights. I have demanded the immediate deletion of all data and a full refund, and I am considering legal action.
If you are reading this: DO NOT use this site. Go directly to gov.uk and avoid being scammed like we were.
Shame on this company for taking advantage of people, especially when it involves children's personal data. Absolutely disgraceful.
24 juin 2025
Avis spontané
Réponse de ETAS Travel
Thank you for your message. We’re sorry to hear about your experience and appreciate the opportunity to respond.
Please note that we are a private travel assistance company, and we are not affiliated with any government agency. This is clearly stated through multiple disclaimers on every page of our website, as well as in our Legal Disclaimer and Terms of Use. The total cost of the UK ETA application, including our service fee, is clearly displayed at each step of the process so that customers can make an informed decision before proceeding.
We take data protection very seriously. All personal information submitted through our platform is handled securely and in full compliance with GDPR and applicable privacy laws. If you believe information was submitted without your consent, we urge you to contact our customer support team directly so we can investigate the matter further and take appropriate action, including the removal of data if requested.
We understand your concerns and are committed to resolving them. If you have not already done so, please reach out to our support team so we can assist you further.
Thank you again for your feedback.
Safe travels ✈️
Borderline fraudulent
Borderline fraudulent, charge credit card an inflated amount of USD 119 for a service that costs on the UK Immigration website GBP 19. Very intransparent payment flow that charges your credit card before stating the exact amount. Website is designed to confuse the user into thinking that it is an official UK ETA service (despite the fine print at the bottom of their website)
24 mai 2025
Avis spontané
Réponse de ETAS Travel
Thank you for your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify.
Our website provides visa assistance as a private, third-party service, and we are not affiliated with the UK government. This is clearly stated through multiple disclaimers on every page, as well as in our Legal Disclaimer and Terms of Use, to help visitors understand the nature of our service.
The total price of USD 119, which includes the official government fee and our processing and support fee, is displayed throughout the application process, including before final confirmation. We aim to make the payment flow as clear as possible, and we’re constantly working to improve transparency based on user feedback.
If you have any questions about your application or charges, please don’t hesitate to reach out to our customer service team. We're here to help and happy to assist with any concerns.
Thank you again for sharing your experience.
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