Euronics Avis 

CT Bell of Crowthorne is a member of Euronics, and have been fantastic in sorting a fridge freezer for my 80 year old mum. I live in Wales, and am disabled and had to find and replace Mum's fridge freezer online or on the phone. I called CT Bell and the lady who answered was very helpful. She explained about the kind of integrated freezer mum would need, and organised fitters to install it. We only had to wait a couple of days. It was fitted this morning by 2 professional and friendly fitters. I could not have sorted this out online, and the helpful advice I was given was excellent. Thank you!

Euronics Axminster Devon Appliances ; Magic! Dishwasher delivered within 12 hours of ordering online. A bit of luck but then it was an extra consideration to put it on the truck at last minute. Thank you family Easter made easier!

This is about their rewards scheme, basically so their product prices come close to competing with other retailers. I bought a Bosch vacuum from my local store Wilmers, Pulborough 5* for them as they are amazing. I wanted to give them the business, even though the price was more than £50 over that of John Lewis. I applied to Euronics for a £45 cash back/reward that was supposed to take 28 days. Nothing arrived by that time so I emailed them. They said sorry, it was on the way. It wasn’t, so 2 weeks later I sent another email. They have just replied (45 days into this) to say there is a delay and they are working on it. No kidding. I think they don’t want to pay me and are hoping I’ll forget.

Well you’ve all seen the reply. Another load of rubbish and buck passing. They know what my claim number is, I’ve sent it to them often enough.

Update:
I’ve re sent my claim number. Let’s see what happens after they have “reached out” to 365incentives.

Exceptional service and support. Highly recommended
Adams Cook & Pearce

Went into Penryn shop on Wednesday, really helpful knowledgeable staff helped me to choose a washing machine. It was delivered, old one taken out and new one plumbed in so efficiently and by really good blokes. Highly recommend. Tumble dryer next!

Bought fridge to be delivered today,local dealer said he may get it next week. Why you promise delivery and don't have appliances in local stock?Last time I did some business with you!

Ordered a Condenser Tumble Dryer from Euronics, as it had 'estimated' delivery date in three days time. Phone call the next day from local dealer saying that delivery will in fact be over a month away, as there is a shortage of tumble dryers, and they already have 10 on their wating list. Not complaining about the dealer, but Euronics should not be advertising totally inaccurate delivery dates when they don't have the stock.

EDIT on 6th March
Did everything that you said. Despite your promises, no-one at your Customer Services has bothered to get in touch, two weeks later. Apalling Customer Services. Going to make formal complaint to Advertising Standards Agency.

I would have given zero starts but there are is no potion to do so.
After paying a £25 call out charge, we were given a visit time of between 1pm and 4pm to look at repairing a washing machine. No one called.
When we contacted them we were told someone was there at 3:25pm and knocked and rang the doorbell. Strange as someone was in all day and we don’t have a door bell. It was then rearranged for between2 and 3pm on the Saturday. Again no one called or rang us. Nor did they respond to emails.
We had to go to the shop to get a refund.
Real shame as we want to shop local. But completely unreliable and useless.
Avoid them. We won’t be using them again and will advise friends of the same.

I ordered a Bosch tumble dryer on 30/1/24 and was contacted the same day by the local agent to say unfortunately the only one left was the display model and the door was scratched. The order was therefore cancelled and fairly quickly had confirmation a refund was being processed. Unfortunately as at 13/2/24 no refund has been received. I know they say to allow 5-10 working days but this is ridiculous. I phoned Euronics on 12/2/24 to seek confirmation that the refund has actually been processed and hasn’t slipped through the net. This couldn’t be confirmed either way and an email was being sent to their finance dept and I’ve heard nothing since. I phoned again today and apparently the system is now showing something but still no refund. I suspect in reality this refund hadn’t been processed until I phoned. Trouble is £429 is a lot of money to stand out of for such a long time. This experience has really put me off ordering from euronics again.

14/2/24 refund finally received!

Euronics (J.B. Postle & Son Ltd, North Walsham)

Not a simple or straightforward job, but carried out swiftly and efficiently by men that knew what they were doing.
Very happy with the neat and tidy job.
Thank you.

Fantastic store and service! Five star all the way!

Scunthorpe store

Allora mia madre è andata a comperare un smarth wath e la commessa di telefonia Marianna e stata molto gentile e sicuramente ritorneremo .ciaoo

Great customer service ,store operative knowledgeable about items being viewed .I felt welcomed on entry to store with no pushy sales patter any questions asked answered . Item interested in checked for stock availability . All good ,item paid for and given an actual delivery time for next day. Contacted on the day to confirm delivery is 15mis away. Delivery driver very helpful and polite . I wish all purchases and deliveries were this easy. (Blackpool branch Oxford Square)

Ciao! Fatto l'ordine sabato 06Gennaio, preso in considerazione lunedì 08Gennaio... chiamato il Servizio Clienti per info... cordialità ZERO!!!... operatori antipatici... oggi, mercoledì 10Gennaio, dopo 56 ore, il prodotto ordinato risulta ancora nei magazzini Euronics!!!!!... provato a messaggiare... puoi inserire un massimo di 200 caratteri di testo, non riesco manco a fare l'introduzione del mio problema... non si sa la data di consegna, niente tracking... PESSIMO! MAI PIU' euronics!!!

Went into Brightmores of Burbage in Leicestershire for a washing machine. What a great service. Free delivery and we live in a first floor flat. In the past other companies don't want to know when you tell them. This place was brilliant. We went back the next day for a cooker hob and they even carried it out to the car for us. Thanks again Brightmores.

I would like to look at the products on euronics website but I have to put in my postcode first. I do not want to do that. So I won't be even considering browsing. Why insist on that.

Great service when I went in store at the Cleveleys branch - really knowledgeable staff who advised me well on a replacement washing machine. Was delivered and fitted the next day. Superb :)

Went into Rileys in Bolsover 23rd of December my fridge freezer had broken down found one I wanted it was delivered 1 hour later many thanks to the lovely people in this shop also the people who delivered you saved my Christmas. Always friendly service would recommend to everyone

EURONICS KI TEAM SE AISA EXPECTED NHI THA KI , CLIENT KI COMPLAINT KO 1 MONTH ME BHI RESOLVE NA KAR PAYE
THIS IS TOO MUCH FRUASTTATED

NOW WE ARE LEAVING TO BUY EURONICS PRODUCTS FOR OUR ONGOING AND INCOMING PROJECTS, REPLACING THE SAME WITH JAQUAR/ HINDWARE

STILL OUR COMPLAINTS ARE PENDING AND NO ONCE ARE TAKING SERIOUSLY.

NOW I AM WRINTING THE EMAILS TO YOUR SENIOR AUTHORITY ALSO

Excellent service brilliant delivery time would definitely shop here again. They made it so easy 5 star rating from me
The store at Marton Blackpool have certainly been a pleasure to deal with.
Merry Christmas to you all xx