Avoid! I've found Evans Halshaw to be deceitful, incompetent and difficult. Bought a car from them with ~22k miles, the gearbox failed within 4 months. The repair which was carried out then failed ag... Voir plus
Établissement
Changer d'établissementShearlegs Road, Felling-By-Pass, NE8 3EJ Gateshead, GB
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Lisez les avis des autres
Buying my first car in the UK was a big step, and Sam made the whole experience smooth and stress free from start to finish. As I live several hours away from Gateshead, almost everything was ha... Voir plus
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Great communication- timely and as promised arrangements and updates. Car treated with care with full works report. Staff friendly and helpful. Front desk phone line dependable for getting answered co... Voir plus
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How great it has been to have a young man with both the knowledge and helpful attitude to guide us through the experience of purchasing a new vehicle. Josh Heatlie has made this purchase straightfor... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Coordonnées de contact
Shearlegs Road, Felling-By-Pass, NE8 3EJ, Gateshead, Royaume-Uni
- 0191 477 0066
4,4
Excellent
468 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Problem not solved under guarantee.
Car went in for curing a job under guarantee and due to unavailability of part, teh job took 36 hours. Was told that the car had been road tested but when I took it away, the problem still occurred. Went back to re-book in and the earliest it could be done was 17.4.25. , three weeks ahead due to lack of a courtesy car.
25 mars 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Tony,
We understand your frustration with the extended repair time and the ongoing issue with your car.
We apologise for the inconvenience caused by the parts delay and the wait for a courtesy car.
We appreciate your patience and will work to improve our service and communication in the future.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Rosemary,
We're glad you were happy with the service you received.
Evans Halshaw Customer Services
Lack of quality check / preparation
I looked at the vehicle online and thought it looked great so paid a deposit then spoke to the sales team before purchasing the vehicle.
Having travelled excitedly to the garage we noted a few marks on the exterior of the vehicle which were cleaned by the sales executive. We picked up the vehicle and travelled home with minimal fuel in the vehicle when leaving the site.
On arriving home we noted that the interior of the vehicle was filthy with marks on the seats and headcloth, sticky surfaces and lack of vacuuming. The rear heater control was damaged with only one section of the direction lever present. Where were the quality control checks?
Overall, disappointing standard of preparation.
18 janvier 2025
Avis spontané
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Dougie,
We understand your disappointment with the condition of the vehicle upon arrival.
We strive to ensure all our vehicles are presented in a clean and presentable condition, and it's clear that this wasn't the case on this occasion.
We appreciate you bringing this to our attention, and we'll use your feedback to improve our quality control procedures.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Kailey,
We appreciate your feedback and will take this onboard.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi,
We appreciate your kind words and are glad to hear that you had a positive experience.
Evans Halshaw Customer Services
Sophie was superb great customer service
6 mars 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hello Mark,
Thank you for your kind words about Sophie.
We're so glad you had a positive experience.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Dean,
We're glad to hear you had a positive experience.
Evans Halshaw Customer Services
Great Service
Staff were great. So helpful! Was kept informed throughout the day of progress of work. Work completed earlier than expected.
Fantastic service.
10 mars 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hi John,
Thank you for your kind words and 5-star rating.
We are delighted to hear you were happy with the service and communication provided.
We appreciate your feedback.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Neil,
We appreciate your kind words about our service team.
We're glad to hear that you had a positive experience.
Evans Halshaw Customer Services
Amazing service
Fantastic service from collection of my vehicle at home to returning it back to me after the M.O.T and service,they look after their motability customers very well thank you all
6 mars 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Dave,
We're delighted to hear that you had a positive experience with our service.
We appreciate your feedback and are glad you found our team helpful and attentive to your needs as a Motability customer.
Evans Halshaw Customer Services
Hyundai warranty does not cover faults on their cars
Even though my hyundai tucson has a fault with petrol particulate filter,to have it put right at the garage is going to cost me £70 plus vat.the car is in warranty.have tried the method to do it myself as described in the updated bulliten.warranty seems pointless.
6 mars 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Stuart,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
Great 1st service on my Motability car…
Great 1st service on my Motability car collection and delivery excellent. Thank you
5 mars 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Tina,
Thank you for your kind words.
We are delighted to hear you had a positive experience with our service.
We appreciate your feedback.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi David,
We appreciate your continued support and are glad you've had positive experiences with us.
Evans Halshaw Customer Services
We have never had any complaints about…
We have never had any complaints about the service we get
4 mars 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hi,
We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Evans Halshaw Customer Services
AVOID AVOID AVOID COMPANY!!!!!
Absolutely horrendous company. Terrible customer service. As soon as they have your money they don’t care!! I had a vehicle less than 4 months and ended up with a big fault. The company refused to repair the vehicle even though I had the extended warranty, the fault was not covered. Regardless the fault was present within a short time scale of purchase. I sent a complaint to the Gateshead branch aswell as head office, and neither of them have had the decency or professionalism to even respond. AVOID AT ALL COSTS!!!
29 janvier 2025
Avis spontané
Réponse de Evans Halshaw - Hyundai Gateshead
Hello Megan,
We understand your frustration and apologise for the issues you've experienced with your vehicle.
The Extended Guarantee that you have taken out on your vehicle, there are terms and conditions for the policy, and this also includes exclusions under the policy.
We appreciate you bringing this to our attention and will take your feedback seriously to improve our processes.
Evans Halshaw Customer Services
Customer care and service
I have always found the staff to be knowledgeable, willing to go the extra mile and appreciative of customer loyalty.
27 février 2025
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Joanna,
Thank you for your kind words and 5-star rating!
We are delighted to hear you have had such positive experiences with our staff.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Jacqueline,
We appreciate your kind words and are glad to hear that you feel confident in your car's safety and reliability.
Evans Halshaw Customer Services
Arranged car purchase via Jemma who was…
Arranged car purchase via Jemma who was very helpful and efficient. Used car in very good condition. Writing this review immediately after car purchase, all good at this stage.
25 février 2025
Avis spontané
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Graham,
We're thrilled to hear you had a positive experience with Jemma and that you're happy with your new car.
We appreciate your kind words and hope you enjoy your purchase for many years to come.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Chris,
Thank you for your kind words.
We're glad you had a positive experience.
Evans Halshaw Customer Services
Just bought a new car off jemma she was…
Just bought a new car off jemma she was really helpful finding me a new car. She understood exactly what I wanted and helped me through the process.
17 février 2025
Avis spontané
Réponse de Evans Halshaw - Hyundai Gateshead
Hi Nikita,
It's wonderful to know that you had such a great time working with Jemma.
We appreciate your kind words and will share your feedback with them.
Evans Halshaw Customer Services
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