Evans Halshaw - Kia Hull Avis 

Never in all my time of buying a used car have we felt so pressured into buying every add on scripted by this garage.
Once you get over the point you are not buying 3k worth of adds on the sales team loose interest.
The car has been bought and paid for. We paid extra for delivery to home address as didn’t want to have to travel back to Hull to collect the car ourselves. Arranged for 9/7/25 to be dropped off car is a no show. Trying to speak with sales man Connor Carter was like booking an appoint with your doctors surgery. After numerous calls he did rearrange for today 11/7/25. Car still a no show.
Contacted Evans Kia Hull could you tell us when car is arriving. Yes it’ll be Saturday the 12/7/25.
No one from dealership has contacted us about this change again.
Be warned people the attitude of this dealership is below 1 star for customer service.

Update
Car will be delivered today but air con is not fixed. Even though we told Connor on numerous occasions it wasn’t working.

New sales man Brian has given us letter to book air con into any Evans halshaw to be repaired at any Evans halshaw dealership cost near home. I’ll give Brian a round of applause as he has done his best.
Why though after telling the dealership of problem they didn’t look into air con properly. I’ll give you my opinion it’s because they don’t CARE.

J S Dobos

Friendly staff, car serviced quickly. Thank you to Clare Evans and Shaun Carr for your help.

We purchased a volvo ex30 from Kia Hull . The negotiation and handover was really well organised , special thanks to Ben Sanderson who was switched on with everything

Serviced the car and cleaned it in and out great service

Just bought a Kia dealing with Ben and Jasmine who were both very helpful and professional. They dealt with us very promptly and I would recommend anyone else looking to buy a car to seek out Ben.

Jacob,the Sales person, was very polite and helpful. No pushy sale here. We know what we wanted and he did all he could to ensure our buying experience was 100%
Yes delays caused by slow process with finance but not Evans Halshaw’ fault.
Our Hyundai was in beautiful condition, fully examined, all my questions dealt with. Overall very pleased.
Thanks to all the staff invoved

I recently purchased an all singing and dancing Premium Guarantee, which is supposed to cover Breakdown etc inc, Tyres and Alloy wheel damage. Today I had the misfortune of getting a flat tyre. On phoning the number supplied in the policy for breakdown, I was informed by the breakdown company that the agreement they have with Evans Halshaw does not cover tyres. Well you can imagine my dismay I'm stranded with a flat tyre and no recovery. To the breakdown company's credit they did sent a mobile fitter to fit a new tyre at MY EXPENSE with no refund from Evans Halshaw. To cut a long story short the policy is not worth the paper its written on. Customers should be informed before they purchase, if they get a flat its not covered in the breakdown. Disgusting, shoddy, underhand behaviour by Evans all they want is your money.

A 2 hour round trip to look at a Fisker Ocean with a view to purchasing cash within the next 2 weeks. We called in to have a look at the car after checking out 15 of them online for sale in the UK. For info, the manufacturer has gone bust, there's only a few insurers will insure it, there's no warranty etc, for a dealer to have the car they need to shift it fast as the price drops. I viewed the car and like it, i always have from the design stage, i know the risks and I have way more than enough cash in the account to buy it out right. I was honest up front about my situation, great redundancy payout, looking at an offer for a new job in the next week or so and on offer I need to move quick to get a car. Then came the request to test drive, the sales guy asked the manager round the corner who was laid back nattering with colleagues (the place was dead), the response came back, I can only test drive on the day of purchase, put a deposit down and I can test drive it. Well this went quickly to high pressure selling, i explained my situation again, the sales guy went to ask the manager and came back with i could put a deposit on finance, low risk and I can test drive it, again high pressure selling. I said no to this and was then advised, when I am ready to buy on the day I can put a deposit down online and come in to buy it, i said what about the test drive and he explained I can do that after reserving the car online with a deposit. Wow is all I have to say to that, 2 and a half hours of my day wasted visiting this dodgy dealer.

Picked up my new Kia Sportage today.
What an absolutely gorgeous car. Runs like a dream.

Thanks to Andy for all his help on the purchase. Excellent service. Nothing was too much trouble. And no pressure to buy.

Rachel did the handover on pickup. Excellent service again. Very helpful going through all the screens and buttons in the car.

Thanks again guys 😀

I recently purchased a Kia Xceed. It was a big decision and one I found really hard. All my driving life, I had owned Vauxhall’s but sadly my most recent car had disappointed me. Not only did it need a lot of visits to the garage for a relatively new car, it just felt incredibly unlucky. By the time I walked into Kia, I can hand on heart say I actually hated my old car. Needless to say, it was time for a change. I am not someone who spends a lot of money without a lot of thought and consideration and let’s face it, the Kia costs more. However Kia’s seven year warranty really made me feel more comfortable about the purchase.
I was sold my car by Rachel Leigh and that woman has the patience of a saint!! As I have said it was a difficult decision, I was torn between cost and hate for my old car. I was also needing to make this decision at quite a tricky time personally, so to say my emotions were heightened, would be an understatement. Rachel was very very patient answering my millions of questions, going back and forth dealing with finance questions and dealing with my crappy email which just wouldn’t work!
I honestly believe Rachel takes the time to get to know you and what you need from a car. I definitely think she picked up on my hatred for my old car but understood why. She was also really personable and took time to acknowledge that making a decision about a car was probably the last thing I needed. Nevertheless, it had to be done and I am glad Rachel was on shift that day as she made it so much easier.
I have had a little glitch this week with the car… very very tiny and hardly worth mentioning, however mention it I will because Rachel has dealt with it as I expected her to and we will be sorted. A massive plus on aftercare!
Rachel promised me I would love my new car and she is right. I’ve only had it about 5 weeks and it’s had two washes already! 😂

A catalogue of failings in customer service. Paid £99 to reserve car; yet on arrival on agreed date car was dirty inside and out and still for sale. Incredibly slow service - 7 hours from arriving to driving away. This includes 2 hours waiting for a payment link which never arrived, and when queried was sent incorrectly (for an extra £2,000 more than the correct amount!). Complimentary insurance offered then failed to materialise, but only after 5pm when my insurer had closed for the day leaving me to arrange temporary cover at my own expense. No V5C for car; had to wait again whilst salesperson went to post office to sort out a replacement and then again whilst he scraped stickers from the car windows. No one seemed particularly concerned by any of the above, and the only consolation was the offer to be reimbursed for having the car valeted elsewhere. Fair enough, but it didn't really help with the rest of the experience. I only persevered with this ordeal because I'd travelled a long way to buy the car.

I would have minded less if I'd been given a reasonable explanation for at least some of the above, but the experience was deeply unsatisfactory. This is no reflection on Kia, as after all of this the car itself is excellent. It was just rather painful actually buying it.

Service very good.

The car was collected and returned as arranged and on time. The service was carried out quickly and staff were helpful and friendly. The car was cleaned and vacuumed and the price was competitive.

my telling the truth and doing the servicing properly in the first place

They are scammers, I will advise people not to buy cars from them.
They sell bad cars and refused to refund your deposit.
They are not reliable

A friendly greeting on reception and car ready in 80 minutes ! I did have a couple of concerns which I'm told were not problems. However I trust this has been noted in your records. It has in mine !

parts priced and quoted without vat made them expensive.

Work carried out under warranty to full satisfaction

Great service and want to single out Mason and Ryan. Treated me well and made everything very clear. I never got the car but as I was treated so well I will be back when looking for a car again.

All goes really well when waiting for the service to be done, the only thing it is very draughty in the waiting area.Other wise no complaints.