Everything Breaks Avis 

I rarely take the time to write reviews, but in this instance, doing so feels not only appropriate, but necessary.

My recent experience with Keenon Morrison, Member Services Representative at Everything Breaks, was nothing short of exceptional. As someone who operates at the executive level and understands the difference between merely completing a task and truly taking ownership, I can say without hesitation that Keenon exemplifies the latter at the highest level. I had been dealing with an unresolved issue for roughly four months—a frustrating and unnecessarily prolonged brouhaha that had tested both my patience and my confidence in the resolution process. Then Keenon stepped in, and the entire trajectory of the situation changed.

What immediately distinguished him was his willingness to assume full ownership of the matter. He did not deflect. He did not hide behind process. He did not offer hollow reassurances or scripted sympathy. Instead, he listened carefully, engaged thoughtfully, and approached my issue with the kind of accountability, composure, and precision that is increasingly rare. More importantly, he resolved it. After months of circling around the problem, Keenon did what others had failed to do: he brought clarity, competence, and closure.
His professionalism was matched by an extraordinary level of emotional intelligence. He communicated with confidence, patience, and respect, all while making it abundantly clear that my concern mattered. That combination—technical capability paired with genuine care—is what separates a good representative from a remarkable one. Keenon is remarkable. During our call, I told him plainly that his skill set belongs in leadership and that he should be managing a team of representatives. I meant every word. Talent like his should not go unnoticed, because it has a direct and profound impact on the customer experience and, ultimately, on the reputation of the organization.

Everything Breaks should be incredibly proud to have Keenon Morrison representing the company. He is the kind of employee who restores confidence in a brand, elevates the standard for customer care, and reminds you that excellence still exists in service-oriented roles. If I were evaluating leadership potential within the organization, his name would be on my list immediately. He did not simply help me; he impressed me. And that is not praise I give lightly.

If this review reaches anyone in senior leadership, I hope it serves as a clear signal: Keenon Morrison is a standout professional, a problem-solver of the highest order, and, in my view, the kind of talent every company should be eager to develop, recognize, and promote.

Up until now I have had a good relationship with the company...They paid half my oil changed when needed and a repair was done that they covered as warranty said ..But I can't reach them anymore...I sold my car 2011 Audi A5 quattro convertible and wanted a refund on the 2 months left on my paid up policy... Website down... Customer service phone keeps ringing...Talked to someone who said he cancelled the policy .Said I'd receive an email...None of that happened or has taken place ..I'm so disappointed....BUT!!..a few days after my initial review they responded with positive news...I appreciate that .Good luck to the company going forward..♥️

I will not recommend Everything Breaks to anybody cause they are scammers and they got my money monthly and when my car needed fixing they wouldn’t approve for it to get fixed, I had a very bad experience with them never again I should’ve look at the reviews

Salesperson lied on the phone about features and benefits.
Took a year to cancel and shady practices.
Horrible customer service.

This company is a joke. I filed my first and only claim with this company only to get denied because they said that my wheel speed sensor was chewed by a rat and that canceled my contract. There was no evidence that supported a rat chewing on my sensor but was told by an Everything Breaks employee that the chew marks on the sensor supported the rat theory which was a total lie. No photo or anything was sent the them to claim that a rat chewed the sensor. I would not recommend this company to not one person even if I didn’t like them!! I will do all I can to spend the word about how much of a joke this company is!! I will not rest until the rest of the world knows that they are nothing but crooks! Stay clear of this company if you actually want your filed claims to be paid out!

I BOUGHT A CAR AND ELECTRONICS WARRANTY DATE: 3/13/26 TIME PURCHASE 10:00 AM WAS TOLD THAT THE POLICY CAN BE USED ANYTIME DUE TO THERE SPECIAL. AT 8:00 PM MY RADIATOR BUSTED AND I WAS BOUT 15 MINS FROM. I CALLED THE ROADSIDE ASSIST. AND HE TOLD ME THAT I DIDN'T HAVE A POLICY AND THAT THERE IS NOTHING HE CAN DO FOR ME. I GAVE HIM ALL YTHE NUMBERS FOR THE ACCOUNT AND HE SAID THERE ISN'T NO POLICY FOR YOU SO WE CAN'T HELP YOU. GARY THE CUSTOMER SERVICE WAS VERY RUDE TO ME I WAS CRYING BEGGING FOR HELP TO GET HOME BEFORE I KNEW IT HE HUNG UP. SO I HAD TO CALL BACK SPOKE WITH BILLY HE SAID THE SAME THING AND THAT THEY DON'T HAVE NO LEWIS SALESMAN THAT WORKS HERE. AT THAT TIME I PANIC MY BLOOD PRESSURE WAS 181/162/100 I WAS BARELY HOLDING ON. I SIT AT THE SERVICE FOR 4 HOURS I DROVE THE CAR, BUT HAD TO KEEP STOPPING FOR IT TO COOL OFF. I HAVEN'T RECEIVED ANYTHING FROM THE SALESMAN LEWIS. HE CONVINCE ME THAT EVERYTHING WAS IN ORDER, BUT NO PAPERWORK NO NOTHING I ASK TO SPEAK TO A SUPERVISER BUT WAS HUNG UP ON AGAIN AND AGAIN. I TOLD THEM THAT I WAS DISABLE AND MY BLOOD PRESSURE IS VERY HIGH I NEED TO GET HOME TO TAKE MY MEDICINE, BUT I DIDN'T GET NO RESPONCE, HE SAID THAT I DONT HAVE ROADSIDE OR A POLICY. I SAID I CAN'T BELEIVE THAT I CAN'T GET HELP HE SAID I CAN CALL A WRECKER TRUCK PAY THE 200.00 + SO I CAN GET HOME, THEN HE SAID THAT, THAT WAS THE ONLY THING HE COULD GIVE SO I SAID THANKS FOR NOTHING. IF I WAS THERE BOSS GARY AND BILLY WOULD BE FIRED DUE TO ETHICAL DECISIONS. I TOLD THEM THAT I DIDN'T HAVE ANY MORE MONEY AND THAT I WAS HUNGRY AND CAN'T BUT ANYTHING I SPEND MY LAST 12.00 ON 2 JUGGS OF WATER T TO PUT IN THE CAR BUT IT JUST RAN OUT.JUST MADE IT HOME AT 2:OO AM MY CAR NEEDS TO BE FIX AND TOWED AND I THINK DUE TO THE NEGLIGENCE THE COMPANY SHOULD ACCOMMODATE ME WITH NO CHARGE ON FIXING MY CAR AND THE TOWING FEES. CUSTOMERS SHOULD ALWAYS BE TREATED WITH RESPECT I'M 63 YEARS OLD HOMELES LOST MY HOME LOST MY CAR LOST MY JOB, SPENT THE MONEY TO PURCHASE THE SO IO WILL HAE SOMEWHERE WARM TO BE. NO BODY CARES AT DISABLE PEOPLE, I'M SORRY I'M IN A BAD PLACE, I WAS SO AFRAID I COULDN'T DO ANYTHING BUT CRY. NO MONEY, CAR BROKE, NO HOME, KINDNESS. I DON'T KNOW WHAT TO DO I'VE BEEN LIVING OUTOF MY STORGE AND MY CAR THEN IT WAS TOWED AND I WAS HELPLESS. I CALL A SISTER AND SHE SAID IT'S TO COLD OUT THERE TRY TO MAKE IT HERE. SO I DROVE THE AND AS SOON AS THE LIGHTS COME ON I HAVE TO PULL OVER AND WAIT HOURS FOR IT TO COOL OFF JUST ENOUGH TO GET TO MAYBE THE CORNER. THIS HAS REALLY GOTTEN ME DOWN.

Bought a warranty for my truck, months later the 4X4 system malfunctioned, took truck in for repair took three weeks for an inspector to show up after several phone calls and waiting on hold for 40+ minutes each time. Four days later claim denied. I called to cancel the warranty and person on the phone started to lie saying the dealership said the turbo charger was bad and engine burning oil and smoking due to lack of maintenance. ALL LIES! first the truck doesn't have a turbo charger, and I change oil and filter every three thousand miles with repair records dating back several years to prove it. Now I'm looking at my bank account today and find out they charged me $75.00 to cancel. This outfit sucks and is a prime example of why "aftermarket" warranty companies have such a bad name and reputation. If you are thinking about doing business with this outfit, don't walk but run away as fast as you can. EVERYTHING BREAKS IS A SHAM!!

I had two different attempts at a claim. One was the water pump and they said you can't replace the water pump because the hose is bad and they refuse to pay it and it cost me $1,100. This time I wanted to get the axle fixed on my car. They said they couldn't do it because the boot had cracked and the oil had leaked out. Okay this is ridiculous. How am I supposed to know this and why aren't they paying. This is the second time and every time they invent something connected to something as a reason they don't cover it. They won't pay for the component. They also took 40 hours to respond to a Wednesday request from the mechanic. They then took a week to send an adjuster out. All this time I had no car and they provide no rental car even though Justin went to the wrong place the first time. Don't waste your money

The customer service gal "Sue" was very nice and informative. I signed up. After we got off the phone, I went out online to read reviews on this company "Everything Breaks". I have had very bad experiences with home/auto warranty companies in the past. Sure enough, this company has a 3.8 rating and it's weird because the reviews were either 5.0 or 1.0, virtually no middle ground. And again, the 1.0 ratings brought back nightmares in my head of what I had endured before with another company, HWA.
So I called Everything Breaks back and a guy answered and I told him I had just signed up, but now I want to reverse that because of the reviews. He transferred me to someone else, and when the next guy answered he transferred me to someone else, and I got stuck on hold for a period of time, JUST LIKE CLOCKWORK, and no one picked up the phone to help me after I was transferred twice! That's what these companies do. And if you do stay with them, they will deny, deny, deny claims for obscure reasons that they didn't tell you about, and you didn't think to ask in the beginning. So - I got a new credit card and had to get a completely new checking account but that's ok. I would rather do that then get totally scammed.
Do not sign up with this company or ANY auto-home extended warranty company. You will get dinged every month and you will more than likely never get repairs you need. And, after you have signed up and done business with them, it's almost impossible to close your account with them unless you do what I did.. Change your debit/credit card number and get a whole new checking account with a different account number. You will have to notify your billers because it takes a couple weeks for that to go through. But, it's a far better option, like I said, than allowing companies like this rip you off.

EVERYTHING BREAKS IS ONE OF THE BEST WARRANTY COMPANIES I HAVE EVER HAD. I WOULD RECOMMEND THIS TO ANYBODY WANTING TO SAVE REPAIR MONEY & TIME. GOOD LIFE CHANGING COMPANY HIGHLY RECOMMENDED

This company are rip off artist. They sell you an after market warranty and tell you that you have bumper to bumper coverage. However, when you take your car to the repair shop, the repair shop contacts Everything breaks, and they lie and tell them that the coverage is not valid that you don’t have coverage bumper-to-bumper so when I called up to find out what the problem was I find out that this company is a shell company. They have nothing to do with warranties and you cannot get to the company. You can only get to them to buy a policy. I have a written contract. That is no Good.

Miss shakira. Was very helpful in trying to find the coverage I need. She went beyond and above trying to help me, but unfortunately, it was me. I don't have the money right now, but her voice and her people skills were very excellent.\n Hopefully. You all would conversate her because she was a brilliant advocate. I really enjoyed talking with her. She was friendly, respectable Curtis and kind and had a beautiful voice. Well spoken, I told her when my situation changed. Hopefully, in April that I would get back into contact with her. Because I felt comfortable in talking with her. She made me feel At ease and again, she went above and beyond to try to accommodate me with the insurance I needed for my Volvo. You have a great access to your company, please compensate her, thank you.02/10/2026

I talked to Brandon today on the phone & he explained everything to me well & broke everything down to me & had very great customer service!

I just canceled a policy with this company. Brandon did such a great job helping me get through the process. Really nice and overall helpful. 10/10

Charles @ 6203 did a 5 star job at getting my appointment squared away. Patient...attentive and knowledgeable about the entire situation regarding me getting my transmission fluid appointment set up! Thanx for such a professional job!

This was the worst process ever. When you get the warranty they claim it’s same day processing of claims . Not true . My car was in the shop for two weeks waiting for the process to be completed. I dropped my car off on a Thursday . The adjuster takes 24-72 hours to come see the car or get pictures or confirmation from the shop. They are not open over the weekend and they have to personally call the shop to give payment over the phone . So your claim sits in queue until it’s your turn.
I still had to pay an out of pocket cost because they claim that the dealer was over charging for a part . But the warranty says all parts are covered, but they put a limit on what they will pay . Worst process ever . I would not recommend this warranty company to my worst enemy.
The contract is under Shartece Harper ,

Marcos was extremely helpful, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure my questions were answered. I truly appreciated his support and customer service. Thank you, Marcos!

Marco was very kind, professional, and precise. Handled all my concerns swiftly

Marco did a very good job on going the extra mile to take care of my needs and what I needed assistance with, overall I’m more than happy with my services today.

Tuve una buena experiencia con Marcos