I bought insurance for two vehicles, and on the first claim I made, one person told me I was covered, and the adjuster told me it wasn't. Ultimately, what I think is that they tell you you're covered... Voir plus
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Lisez les avis des autres
I was ready to cancel my policy but I got some good advice and news that everything breaks can still help with my situation I appreciate the work you’re employing did to change my mind. Eduardo Mar... Voir plus
L'entreprise a répondu
Eduardo ext. 6196 very accommodating he took time explaining all my questions. Even thought me some technicals like how to attached my ID via screen shot. Explained my coverage the way I understood (... Voir plus
L'entreprise a répondu
I was looking for a new home warranty company and had stumbled onto everythingbreaks.com in June 2026.The easiest part was enrolling, once I paid for the first month, there were discrepancies, I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With 20 years of experience working in the warranty business, the head honchos at Everything Breaks know that traditional extended warranties don’t always work in the consumer’s favor. Paying a large sum upfront for extended coverage isn’t consumer-friendly, and being bound to a contract for up to 72 months is just plain unreasonable. So, they created a monthly protection program that works for you by alleviating hefty upfront payments and long-term commitments. At Everything Breaks, we always keep the customer in mind when developing new protection plans. It’s our mission and pleasure to offer great coverage at an affordable price.
Coordonnées de contact
McKinnon Street 3100, 75201, Dallas, Etats-Unis
- 8889940914
- support@everythingbreaks.com
- www.everythingbreaks.com
3,2
Moyen
467 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Everything Breaks
Thank you for your 5-star review! We’re happy to hear that our representative did a great job answering your questions! Thank you for taking the time to share your experience and for giving us the opportunity to serve you.
— The Everything Breaks Team
Signed up in July
Signed up in July, and it has been a total nightmare with this company. Very rude agents and no communication with the payment department. App has never worked and sales team well there sales. Not very informative on the contract. Cancelled and a few months.
30 octobre 2025
Avis spontané
Réponse de Everything Breaks
We sincerely apologize for the frustrating experience you have had since signing up. Your feedback regarding our agents, communication, app functionality, and contract clarity is very concerning, and we take this seriously. We understand how disappointing this must have been and would like the opportunity to make things right. Please contact our customer services team directly at 1-888-994-0914 so we can address your concerns and resolve any outstanding issues.
— The Everything Breaks Team
Eddie is awonderful
Eddie is a wonderful, very patient, pleasant to talk to kind, wonderful human being.\n I had a great experience. And enjoyed.\n The time that he took to help me out.\n God bless you, Eddie. I'll never forget you for helping me, thank you.
17 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you so much for your heartfelt 5-star review. We’re delighted to hear that our representative provided such a kind and patient experience. We’re grateful for the opportunity to assist you.
Miguel
Miguel
muy buenas explicaciones me encantó y es muy amable y en la forma de de explicar
17 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for your 5-star review! We’re so happy to hear that our representative provided clear explanations and was so friendly in the way he assisted you. We truly appreciate your feedback and the opportunity to serve you. Thanks for being a part of the Everything Breaks family.
This company EVERYTHING BREAKS is…
This company EVERYTHING BREAKS is associated with LINE 5 company, both are a BIG FRAUD!!!
THEY DIDN'T WANT TO REFUND ME MY MONEY, CLAIMING TO CALL LINE 5 AND LINE 5 TO CALL EVERYTHING BREAKS. BOTH OF THESE COMPANIES ARE A BIG FRAUD!!!
15 octobre 2025
Avis spontané
Réponse de Everything Breaks
We’re sorry to hear about your frustration. We reviewed your account and found that your protection plan was purchased on July 8, 2025, and canceled on October 15, 2025. As outlined in the terms and conditions agreed to at the time of purchase, our plans operate on a month-to-month basis and are not eligible for refunds after coverage has been in effect.
We understand this situation can be disappointing, and we want to ensure you have a clear understanding of your coverage and cancellation terms. Please feel free to contact our customer care team directly, and we’ll be glad to go over the details and answer any remaining questions.
I upgraded my coverage and Roberto helped a lot.
I upgraded my coverage and Roberto Hernandez was very helpful in doing that for me. He knows his business and helped me understand the value of the different policies. He was very kind and helpful on the phone and I enjoyed talking to him.
13 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for your 5-star review. We’re glad our representative was able to assist you and make the upgrade process clear and pleasant. Thank you for sharing your experience!
Had to call about canceling a policy…
Had to call about canceling a policy that I paid for. Marco was very polite and was easy to communicate with helping me with any confusion that I had. Answered all my questions that I had and was able to get the task done at hand very quickly. I love their customer service!
8 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for the 5-star review. We’re glad to hear that our representative was able to assist you promptly and clearly. Providing friendly and efficient service is very important to us, and it’s great to know your request was resolved quickly. We truly appreciate your positive feedback and remain committed to maintaining high standards of service.
She saved the account by getting me…
She saved the account by getting me things fixed for me and asking questions
7 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for the 5-star review. We appreciate your positive feedback and remain committed to maintaining high standards of service.
Réponse de Everything Breaks
Thank you for the 5-star review! We’re glad to hear our team provided you with knowledgeable, professional, and friendly service.
Thank you Eddie and everything breaks.
Thank you, Eddie, for assisting me with my car. It broke down on the highway on my way to work, and I’m so grateful to have Everything Breaks as my extended warranty. It truly is a lifesaver, and I’ll definitely be an ambassador for your company. Thank you again for taking the time to calm me down and get help on the way. I really appreciate you and your team.
2 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for the 5-star review! We’re so glad our team was able to help during a stressful situation and get you the support you needed on the road. It means a lot to know you feel confident in your coverage and would recommend us. We truly appreciate your trust!
Hello my representative Eddie was a…
Hello my representative Eddie was a warm and kind person he was patient , knowledgeable and very understanding. He went beyond his expectations to make me feel important and for that I want to thank him and pray they have others that will above and beyond to make their customers feel valued. Thank You
3 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you so much for the 5-star review! We’re glad to know our team was patient, knowledgeable, and understanding, and that you felt truly valued. We appreciate your kind words and your trust in us.
Accounting Issue
I had an issue that required speaking with someone from the accounting department. I spoke with Marco, who listened to my concern with interest and respect. He called my back within an hour with the information he had regarding the matter. We then began solving the issue with both his information and my information and with a short conversation we were able to resolve the problem to everyone's satisfaction. He was a most pleasant person to speak with and very helpful.
2 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for the 5-star review! We’re so pleased to hear our team provided patient, knowledgeable, and understanding support. It’s wonderful to know you felt valued and well taken care of. We truly appreciate your kind words and your trust in us.
My customer service rep Eddie was very …
My customer service rep Eddie was very helpful and courteous. He is well knowledgeable about his job.
1 octobre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for the 5-star review! We’re glad to hear our team was helpful, courteous, and knowledgeable in assisting you.
Réponse de Everything Breaks
Thank you for taking the time to share your feedback. We’re glad our team was able to help when you needed it, but we also see there’s room for us to do better. Your comments are important, and we’ll use them to continue improving our service. Hopefully, your next experience with us will be a 5-star one.
Réponse de Everything Breaks
Thank you for your 5-star review! We’re so glad our representative provided you with such excellent service and care. We truly appreciate your feedback and your continued trust in us.
Magial
Magial, was very helpful in dealing with my problem today . He is a great asset to your company.
20 septembre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for sharing your 5-star experience! We’re so glad our representative was able to assist you and make the process easier. Your kind words mean a lot, and we truly value your feedback.
Marco is great!
Marco was very kind and helpful and solved all of my issues very quickly!
18 septembre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for your 5-star review! We’re so glad to hear that our representative was kind, helpful, and able to resolve your issues quickly. We truly appreciate your trust in us and look forward to being here whenever you need.
Robert 6158 was very helpful with this…
Robert 6158 was very helpful with this matter.
18 septembre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for your feedback. We’re glad to hear our team was helpful in assisting you. We’ll keep working hard to make sure your next experience is worthy of 5 stars.
We purchased a plan
We purchased a plan, yet it was cancelled several times by EB for nonpayment of premium. Their payments received posted the payment to the cc, yet sent out notices of cancellation. When our vehicle was in for repair of the air conditioner, the tech called EB with the amount repairs only to be told our policy had been cancelled! We had to get that straightened out! We ended up paying upfront front to get our vehicle back & experienced frustration to get refunded! It took several weeks only to be shorted $138 for what they called high labor costs. Then Jose whined when he has to deal with an unhappy customer. Our premiums pay his salary! EB then charged us for an additional month plus a $75 early cancellation fee. We would gave been money ahead never getting involved with EB. Hopefully this will save someone from going through the nightmare we experienced!
11 juillet 2025
Avis spontané
Réponse de Everything Breaks
We’re sorry to hear about your frustration and want to provide full clarity regarding your account. You purchased your policy on May 17, 2024. A claim was filed by your repair facility on July 11, 2025. When our adjuster reached out, the facility did not answer, and by the time they returned the call on July 16, 2025, the repair had already been completed without authorization. On July 18, 2025, you requested reimbursement.
As clearly stated on every page of your contract, authorization must be obtained from the administrator before any teardown or repairs begin. Because this step was not followed, the claim did not qualify for reimbursement. Despite this, we went above and beyond by processing payment to assist you. The difference you reference was due to the repair facility overcharging on parts, as well as your $100 deductible. You were not “shorted” — the amount was paid in line with your signed contract and the final invoice.
On August 20, 2025, another claim was filed but was still in process when you requested cancellation on August 21, 2025. Because cancellation was requested before the claim could be finalized, it was denied. You were not billed for any month after cancellation. The charge you reference occurred on August 17, 2025, which was your normal billing date as outlined in your plan. As stated in the contract you signed, a $75 cancellation fee applies when the consumer requests to cancel.
While we understand this situation was frustrating, it is important to note that we followed the contract language and procedures exactly as agreed to at the time of purchase. We strive to be fair, consistent, and transparent in every case, and your feedback helps us continue to improve communication with both customers and repair facilities.
Miguel attended me very well and gave…
Miguel attended me very well and gave some really good info on finding some good cars as well
16 septembre 2025
Avis spontané
Réponse de Everything Breaks
Thank you for your 5-star review! We’re glad our representative was able to assist you and provide helpful information. We truly appreciate your feedback and are happy we could make your experience a positive one!
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