Absolutely amazing guys I had josh and Joe here today sorting electrics out for solars inwhich I couldn't fault them ,2 really nice guys and what an amazing job they did .thankyou for your amazing wor... Voir plus
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Joe & Josh ( sparkys ) we’re absolutely brilliant, they kept there work area tidy and took there boots off when entering the house, they were both very polite and would highly recommend them. ⭐️⭐️⭐️⭐... Voir plus
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Great communication contacted me day before to inform of time frame and half hour before arrival. They went into the loft for an inspection and informed me they will be coming to remove installation... Voir plus
I have received swift response and the team have made sure I was provided with all the information requested and more to bring comfort I was making the right decision. Jacob assessed my house and was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entrepreneur spécialisé dans l'isolation
- aussi dans
- Fournisseur de chauffage
- Solutions et équipement énergétiques
Écrit par l'entreprise
Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.
Coordonnées de contact
Wyastone Business Park, NP25 3SR, Monmouth, Royaume-Uni
- info@evolvehes.co.uk
- www.evolvehes.co.uk
4,8
Excellent
646 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Not a great experience
Not a great experience, to be honest. Once I paid the 50% deposit, communication virtually stopped. It was only after I threatened legal action that half of my windows were finally fitted. The workmanship itself was OK, although a couple of bricks were cracked during the installation.
The biggest issue is that I now have to pay another window company to complete the remaining work. Why take customers’ money if you know you can’t finish the job?
In hindsight, we were lucky that some work was completed. We were also considering using them for our kitchen and house renovation, so we really dodged a bullet. I genuinely feel sorry for the customers who have lost thousands of pounds with nothing to show for it.
The last six months have been incredibly stressful, and the company has now gone into liquidation. It’s been an absolute nightmare from start to finish.
15 juin 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Dear Customer,
We are deeply sorry to read about the experience you have described. The issues you've outlined are completely unacceptable, and we sincerely sympathise with the difficulties and frustration you have experienced.
However, we believe this review has been left for the wrong company. Evolve HES Ltd does not install windows, has no involvement with kitchen installations, and has not gone into liquidation. As such, the circumstances described do not relate to our business.
We would be grateful if you could review the details and remove or amend this review if it was intended for another company. This helps ensure that feedback is attributed correctly and reaches the organisation responsible for addressing your concerns.
If you would like to discuss this further, please contact us at info@evolvehes.co.uk and we will be happy to assist in any way we can.
Once again, we are very sorry that you have experienced these issues and hope you are able to resolve them with the correct company.
Kind regards,
Evolve HES Ltd
Joe and Josh - Evolve superstars
Joe and Josh, quite the double act of personable, professional and very good at what they do! Evolve seem to have an amazing culture of hiring, training and providing excellent staff and also freelancers. How you have done this has to be acknowledged as it seems to be across all the staff we have engaged with, either by phone or in person. Well done Evolve, and especially well done in the selection and training of all your staff
8 juillet 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Hi David,
Thank you so much for taking the time to share your feedback. We really appreciate your wonderful comments about the selection and training of our staff. We're proud of the effort we put into ensuring our team delivers the highest level of service, so it's fantastic to hear that this has been reflected in your experience with us. Feedback like yours means a great deal and helps reinforce the importance of the standards we strive to maintain every day.
We will be sure to pass your kind words on to Joe and Josh, who will be delighted to know that their help and professionalism made such a positive impression. They really are quite the team!
Thank you again for your valued feedback and for choosing us. If you need anything further, we’re always here to help.
Many thanks!
Evolve HES
Réponse de Evolve Home Energy Solutions
Hi Darren,
Thank you so much for your feedback about Callum - we'll make sure to pass your kind words along to him. We're sure your puppy really made his day!
Many thanks,
Evolve HES
Callum visited our property today
Callum visited our property today. He was professional efficient and very quick. Cheers Callum.
29 juin 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Hi Damien,
Thank you for your kind feedback. We're delighted to hear that Callum's visit made such a positive impression. It's great to know that you found his work to be up to your high standards.
We'll be sure to pass your comments on to Callum, who will really appreciate your kind words.
Thank you again for taking the time to share your experience.
Many thanks!
Evolve HES
Brilliant work from the guys
Brilliant work from the guys. Very polite, on time and worked through horrible weather. First visit was torrential rain a few weeks ago and the second visit was in the heatwave this week. Thank you very much to Joe, Ryan and Josh.
22 juin 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Hi Paul,
Thank you so much for your wonderful feedback. We're delighted to hear that Joe, Ryan, and Josh provided such a positive experience.
Come rain or shine, our team is committed to getting the job done, so it's great to know their hard work and dedication stood out, whether they were battling the downpour or the heat!
We'll be sure to pass your kind words on to Joe, Ryan, and Josh, who will be thrilled to receive your recognition.
Thank you again for taking the time to share your experience.
Many thanks!
Evolve HES
Callum was a gent
Callum was a gent. Easy to work with and explained everything in detail. So far so good!
24 juin 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Hi Owen,
Thank you for your fantastic feedback. We believe it's important that our customers fully understand the work being carried out and feel informed throughout the process, so it's great to know that Callum's clear communication helped give you confidence and reassurance.
We'll be sure to pass your kind words on to Callum, who will be pleased to hear them. We look forward to continuing to work with you and supporting you moving forward.
Many thanks!
Evolve HES
Had a visit from Rhys
Had a visit from Rhys. He called the day before to ensure the timing was convenient. Extremely polite, professional, efficient and helpful.
16 juin 2026
Avis spontané
Charming and polite team, first class.
What a team of charming polite and helpful men . Joe, Theo and Ryan were without doubt the nicest tradespeople I have ever met. They clearly are a great team and worked quietly and efficiently. The Solar app was explained well and what to do if I need any after care.
16 juin 2026
Avis spontané
loft inspection
This afternoon I had Rhys do a loft inspection. He did a brilliant job and was very thorough!
Thanks again!
16 juin 2026
Avis spontané
Two appointments were cancelled
Two appointments were cancelled with the same “illness” explanation, the scaffolding was placed so poorly that I couldn’t open my garage door, and the surveyor and installer couldn’t agree on where the inverter and battery should go. The battery system was then left non-operational due to a technical issue, and my follow-up emails have been ignored for more than two weeks. This level of service is unacceptable, and I would not recommend this company.
2 juin 2026
Avis spontané
Rhys-evolve
Great communication contacted me day before to inform of time frame and half hour before arrival. They went into the loft for an inspection and informed me they will be coming to remove installation and fit new due to voids and some mold/damp. Made me aware items in loft will need removing before visit. Explained process of what to expect next. Even had their own key for hatch.Very happy with the visit
12 juin 2026
Avis spontané
Fantastic service from Shane and Mike
Fantastic service from Shane and Mike. Very friendly, professional and efficient. Explained everything thoroughly and appear to be genuinely enthused by their work.
Would definitely recommend.
2 juin 2026
Avis spontané
Fantastic experience
I had Solar PV and battery storage completed by Evolve this week, Tom and Ryan were extremely knowledgeable, took care of their work and surroundings. They found our roof needed replacing before panels could be fitted. Nathan from the office was extremely helpful and quickly recommended a local roofer and within 2 weeks of the first visit, the roof was replaced (the roofer Neil was brilliant), panels fitted and Tom returned and finished the system. It’s only been 4 days since the system was finished scaffolding is down, handover paperwork received and I’ve not used any electricity from the grid. I couldn’t be happier with the system and the service provided by Evolve.
18 mai 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Thank you so much for sharing this fantastic review. We’re thrilled to hear how smoothly your Solar PV and battery installation went and that you’re already seeing the benefits of generating all your own electricity.
Tom and Ryan will be delighted to know their knowledge and care made such a positive impression. It’s great to hear that Nathan was able to support you quickly when the roof issue came up, and that Neil the roofer delivered exactly what was needed to keep everything on track. We always aim to keep projects moving without compromising on quality, so your experience means a lot to us.
Knowing that your system was fully installed, commissioned, scaffold down, paperwork complete, and performing brilliantly within such a short timeframe is exactly the outcome we strive for. We’re delighted that you’re so happy with both the system and the service.
If you ever need anything in the future—whether it’s system optimisation, adding more storage, or general support—we’re always here to help.
Thank you again for choosing Evolve and for taking the time to leave such a thoughtful review.
Rhys was very friendly and called the…
Rhys was very friendly and called the evening before to confirm a time. Arrived on time and was very polite
13 mai 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Thank you so much for your kind review. We’re really pleased to hear that Rhys made a great impression — from confirming the appointment the evening before to arriving on time and being polite throughout. We’ll be sure to pass your feedback on to him. It means a lot to our team.
If there’s anything else we can help with in the future, we’re always here to support you.
Rhys was totally professional and…
Rhys was totally professional and polite from start to finish. he explained everything very well throughout the survey.
11 mai 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had a positive experience with Rhys. Providing a professional, polite, and informative service is something we take great pride in, so it’s fantastic to know that Rhys delivered this throughout your survey.
We will be sure to pass your kind comments on to him — recognition like this means a great deal to the team.
Thank you again for your feedback
Kind regards,
Evolve Home Energy Solutions
Rhys was fantastic
Rhys was fantastic. He communicated at every step. Very happy with my interactions with this company and Rhys!
28 avril 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Thank you for sharing your feedback.
We’re delighted to hear that Rhys provided such a fantastic experience and kept you informed at every step. Clear communication and great service are very important to us, and it’s wonderful to know Rhys delivered exactly that.
We’ll be sure to pass along your kind words to him. Thank you for choosing our company—we truly appreciate your support.
A good experience
The booking process was quick and efficient. The greeting was friendly, and I felt that my interaction was valued. A very positive experience.
28 avril 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found the booking process quick and efficient and that you felt welcomed and valued throughout your interaction with us. Providing a positive and friendly experience is very important to our team, so it’s great to know we met that expectation.
Thank you again for your kind comments—we look forward to assisting you again in the future.
Kind regards,
Jareth
First class service from the whole team…
First class service from the whole team from start to finish, Jason got the ball rolling then Dan completed a survey, the scaffold went up and then the installation team polished off a fabulous job. Couldn’t be happier with the result. Would strongly recommend this team.
Andy Bristol
24 avril 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Hi Andy,
Thank you very much for taking the time to share such positive feedback. We’re delighted to hear that you were happy with the service from start to finish and that the whole process ran smoothly for you.
It’s great to know that Jason, Dan, the scaffolding team, and the installation team all played their part in delivering a result you’re pleased with. I’ll be sure to pass your comments on to everyone involved—they’ll really appreciate it.
Thank you again for your recommendation and for choosing us. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Réponse de Evolve Home Energy Solutions
Thank you for taking the time to share your feedback. We’re delighted to hear that Rhys provided such a helpful and friendly experience, we’ll be sure to pass your kind words on to Rhys. Many Thanks
Rhys was amazing he was very…
Rhys was amazing he was very professional and explained everything to me. Very informative .
Highly recommend.
17 avril 2026
Avis spontané
Réponse de Evolve Home Energy Solutions
Thank you for taking the time to share your feedback. We’re delighted to hear that Rhys provided such a professional and informative experience, taking the time to explain everything clearly. Your recommendation truly means a lot to us, and we’ll be sure to pass your kind words on to Rhys. Many Thanks
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