EVO Payments UK Avis 

Had a great experience with EVO in particular Sally, great communication, easy to deal with and to get in touch with. Would recommend to others!

Cancel the contract last eight months talking money from my account.very bad.

It has taken four extended attempts of chasing and two months later and they still haven't been able to update our new bank details. We haven't received our payments for weeks now.

Switched from Elavon to Evo on the 22nd of November, now the 4th of December and still not had a single payment. I’ve transferred £10,000 all my savings to keep my company afloat and tomorrow I have to pay the VAT bill and staff wages at which point I won’t have any money left. They owe me over £22,000.
Contact with them is diabolical. I’ve now spent over 12 hours on the phone usually on hold and then having to explain everything all over again each time you get through, no one is interested in helping you they just don’t care.
Please avoid this company at all costs. I’m having nightmares about my company going into bankruptcy due to this company.

Sally is always a pleasure to deal with.Very efficient and deals with queries almost instantly, attention to detail and provides immediate solutions. Fantastic
customer service Sally. Would recommend to use Sally for all your queries. Thanks Sally for all your support.

We are recently new to EVO so still early days (4 months) after transferring from a different provider as their rates are much better. Simple registration process assisted by the efficient Sally-Ann from GlobalPay, making the transfer fairly straight forwards. All working well to date.

Efficiency in dealing with queries, very prompt, and providing immediate solutions. excellent
customer service special thanks to Sally.
could not have asked for any better service.

Changed my bank account details in July. Received confirmation that the details had been changed which was on a Friday. On the Monday, I did not receive my settlements from the weekend as it turned out that EVO PAYMENTS had set up the settlements to the wrong account (not my account). This was on the 22nd July. The person I first spoke to tried to imply that I had provided the wrong details, even though I was looking at the email I had sent them at the time which
definitely had all of the correct information. I then made several calls to resolve and was told someone would call my back but they never did. Managed to speak to someone that was actually helpful. I emailed the support email to check something that she had told me to do and received 2 contradictory answers from 2 different people. I’ve emailed to make a complaint and did not receive any response. Absolutely appalling service. Do not use. As an accountant, I used to recommend this company to everyone but I will no longer recommend to anyone and I will be leaving them asap. I am awaiting my settlement from 22nd July and it is now 12th September.
The only good interaction I have had is with Mike Kops who helped set the account up. He is really helpful and always on hand to help but once you get past the initial set up with him, the service is terrible.

Customer Service on opening the account was great
Sally-Ann was very good

Left business and introduced new tenants to take over with handepay, got £50! Whole process nightmare but eventually sorted and promised evo would be cancelled too
Now getting inactivity fees. Phone call to ansaphone. Credit control e mail recommended phoning. Urgent e mail address pings back.messenger no reply. Just more hassle again as we now live I spain.

The worst card processing company on the market. They terminated our agreement without any notice. They terminated it on the basis that another acquirer has registered our company - we did not do this. Evo refuse to tell me the name of the acquirer so I can try resolve this. I have to cancel all my clients coming to my clinic tomorrow because of this.

I spoke to EvoPayments and Handepay in March 2023 to cancel my contract and provided the 30 days notice. 12 months later, charges of £15 started to be debited (an alleged inactivity charge). After querying this with EVO, they say that I never gave them notice - nb this email process in me asking them to investigate has taken them TWO MONTHS to confirm the above with further monthly charges being made to my business. They are a disgrace and future customers should consider the situation of when they leave and how difficult it is and outweighs any 'promise' of cheaper costs than WorldPay, TYL and so on.

How anyone can believe EVO payments are 5* I do not know.
We had to cancel our contract due to circumstances out of our control.
They kept charging non activity and even sent a statement with a completely different customers account on it.
We used EVO after getting our machine with Handepay.
Please think about it before you use them.
Some phone calls have been unpleasant from them and they do not co-operate with you.
This issue has been going on for 3 months.

Everything started well with Evo, but soon went downhill. Continually received messages about blocking account after one month of set-up. Was imformed by Handepay that messages were sent in error. Was then told we had cancelled the direct debit, even though Evo had never set it up. Difficult to cancal a direct debit that is not there. Contacted Evo and their customer service is non-existant. Despite being reassured by Handepay that everything was set up and ok; every payment we now receive is short. Has caused no end of problems trying to reconcile the accounts. Despite being promised everything would be sorted out, nothing has been. Would not recommend Evo for card payment processing.

Just started taking money from my account for no reason

Very friendly and knowledgeable, easy to use service and reports. Equipment also arrived quickly

I had a card fraud payment made to me, I paid the person back the money that was paid to my account and then evo decided to take another £1000 of another payment that was made to me from a totally different client. I have a police reference number and the communication from this company has zero after being with them for several years. I will never have your card terminal again or even have one in my office!

Card machine isn’t at the standard for what the customer pays the machine for. No authentication fees but they charge you 2p extra per debit card payment on top of the percentage per transaction, so you might as well have put 2p for auth fees and give it to me straight. Evo is poor and don’t pay the money into your account unless you settle the card machine at the end of the day, most organisations don’t do that, they pay the sales in the account anyway with or without settling the readings at the end of the day.

Progressing forwards I would advise the organisation into making things simpler and more efficient for what the customer is paying for. This is not a rant it’s constructive criticism. I’d rather pay a little more per transaction fee and use an efficient merchant product that provides more then pay less and use a merchant product like ‘castle’ that gives me less but pay the same rental price for the card machine as you would for take payments or dojo.

Dealt with Sally-Ann Quarman all through onboarding process. Excellent service, always easy to contact & nothing too much trouble. Hands-on personal service 2nd to none. Really positive experience so far!