EVO Payments UK Avis 

Wow just had the most excellent customer service from Jasmine today 3/1/23 regarding a charge back. She chased it for me after months of emailing the chargeback team, her magic touch worked.. Super happy, excellent service and valued the customer..
Thanks Jasmin

Hayley Jellyrolls

The lady on the other side of chat was very helpful.

Was having Wi-Fi issues with terminal and not being able to take payments. Called technical support who were fantastic in helping me get back in to action taking payments. Also helped me establish GPRS network on the terminal so next time if I lose Wi-Fi signal the GPRS network will kick in.

Do not touch this company. They left my business without a functioning credit card terminal for a whole Saturday (our busiest period) as their technical support do not understand the devices they sent to us. There is no support from 5pm Saturday to 9am Monday. On raising a complaint, their management 'refused to speak to me' and told me to raise the complaint with the Financial Ombudsman which I am now doing. We have moved to Dojo and it is the first time since my business opened 2 months ago that the credit card machine is working and we are getting support when we need it.

Courtney answered my query in a timely and professional manner
Thank yiu

QUICK RESPONSE AND RESOLUTION
COURTNEY VERY HELPFUL

was struck by a heart condition and hospitalized. the business was run by a family member mean while evo been greedy send court letters for statement..
credits were not banke same day or the next, the card machine was out of date,
I would not recommend them.. avoid

No muzak when ringing, just a personal friendly approach with virtually no wait. Dawn was excellent at explain the procedures to follow to get a good deal and went out of her way to follow up on a new terminal. Very pleased with the outcome.

From start to finish and thanks completely to Sara who dealt with the whole procedure, opening an account, receiving a card terminal and starting to trade was a breeze. To top it off the terminal totals itself before midnight too so the funds are in the bank by the next day. Fantastic.

First class support. Friendly, patient, knowledgeable and resolved the issue. If only all call centres were as good.

Laura or Lauren was on the phone, I really hope I got the right name. She was lovely and most importantly knew straight away what to do, explained all to me and fixed it. Could not ask for more.

Be careful with their contract, read carefully. We almost lost money from two accounts. One was not about the fraud case where the customer paid a large amount over the phone. After 6 days, EVO Ireland informed that the card was stolen and we have to pay back the entire amount. At that moment, we did not have the funds to pay back and we asked to spread the payment in installments because we had to order the goods we had sold, or rather it was stolen. Raymond never replied, before that we had to send everything he asked for, cctv, bills. We had car registration, but it didn't interest him. We wanted to talk to him on the phone but it never happened. He took all our money from the company that was robbed and from our other company without any notice. We made a big mistake using EVO in two companies. We have been a customer of EVO Ireland for several years and we are very sorry that when we asked for their help we were treated very badly.We also couldn't log into two accounts, so we don't know how much Raymond took from us in that time , he won't inform us about anything. We wrote an email to head office uk, but we're still waiting. We had to disconnect two terminals which made our work very difficult. We are waiting for new terminals from another company which we told about what Raymond is doing and stated that it is not acceptable to treat people who should be helped as much as possible because smaller companies by this behavior can bring to bankruptcy

We've lost confidence to EVO and will never trust them again.

Connection issue resolved over the phone. Polite and helpful advisor.

I have a terminal issue and ring many time but not goid response

Good customer service but the process took weeks to complete.

I was put through to Lee. He was clear, concise and listened well. It felt like he cared which isn't something you get with most customer service.

The worst customer care I have ever come across in all. my years in business, after 3 years trading through this micky mouse company I have literally had enough, sending numerous emails into their so called support team with no call back being left on the line waiting and hearing laughing in the back ground whilst trying to get support is beyond a joke. DO NOT SIGN UP TO THIS COMPANY UNLESS YOU WANT HOURS AND HOURS OF STRESS TALKING TO IMBECILES.

Our call was dealt with efficiently, after a promised return call wasn't done at the time suggested