Express Avis 

I have been an express customer and credit card holder for years. I was very surprised to learn that the return policy has now changed to 30 days. Unfortunately, I was not aware of the change and unable to return or receive a store credit for an item that was purchased less than two month ago.

I contacted express customer service but no exceptions made even after speaking to a supervisor

I would’ve thought that express would be more interested in improving and keeping a positive customer service experience by honoring a one time return and maintaining a customer who would continue to shop at their store

Express lost a customer and I will be closing my credit card

I bought a shirt from Express.com a couple weeks ago. When it arrived, I really liked it until I noticed a string of tiny holes across the front of the shirt. When I tried to request an exchange or refund from Express.com, I was told the shirt came from UpWest and they directed me to them. Unfortunately, UpWest doesn't respond to my emails, nor do they answer their phone. When I complained to Express, the declined to help resolve the matter. Beware purchasing from Express.com

Horrific customer service
Please note that return policy is 30 days from the date items are SHIPPED
It doesn’t matter how delayed the item is in getting to you, they will not make any exceptions.
To make matters worse, their chat assistants lie. When I told her I was going to write a poor review, she said that she was in fact able to create a return label for my shipment. This was actually false, but I did not realize it at the time.

I love express employment they really go out of there way to help you find a great fit in a Job they actually care,Lucky and Kayla are in Butler and they rock when it comes to keeping you employed ,th we y got a 10 star rating from my husband and I.Give them a call you won't be sorry.Thanks for all you do it's so appreciated.

This was the worst online/ in-store experience ever!! I was trying to make an online order and mine & my husband cards were not going through. I even tried placing a phone order same thing. My bank stated that all members of my financial institution were blocked from making purchases at express.com because of too many fraud cases. I then stupidly went to place an order in the store and the manager & associate couldn’t provide me a receipt for my purchase which were being shipped to my home. I asked for a confirmation number or emailed receipt which they couldn’t provide either. I then called the customer service phone while I was still at the store and they said my order was canceled!! And they couldn’t provide me with any proof of the cancellation either, after we verified my email like 10 times. All the while the employees were looking at me like I was a crazy person for requesting some kind of documentation for the order they placed for me. The money was withdrawn from my account. Now I have to call my bank and explain this embarrassing situation to them after they warned me about the fraud. DO NOT SHOP WITH THIS COMPANY!!!!!! Save your the stress & embarrassment.

I placed an order on May 15th, returned both items the same day (they didn't fit), got a refund on June 7th! Almost two months to give me my money back. Disgraceful service.

An order was placed fraudulently using my account using Klarna. I spoke with customer service with a lady named Jessica or Jennifer and firstly they lied to me and told me they cancelled the order. The very next day I received an email saying the order had shipped. I then spoke with the manger named Joshua. Joshua was not helpful in the slightest, as he then told me do not file a dispute with my bank, did not acknowledge that the company lied to me the first time and will not give me a return label. He additionally said they cannot reach out to Klarna, and could not stop the package from being delivered. I am still waiting on a call back and I have not received any information yet. I intend to now file a dispute with my bank because Express has been useless and full of lies and incompetence.

I wish there was a start lower than 1. THIS IS THE WORST EXPERIENCE!!!! I had never experienced such a crazy customer service like from express. Please don't purchase anything online or in store, thinking I will return it. I purchased 3 items and paid around d $800 which one of them was a wrong size. (By the way they sent me a wrong size). I found out after I sent it overseas and brought it back. I asked for exchange, guess what they said "our exchange policy is only with in 30days". I requested to speak to a manager and he was gave me the same answer even if I explained the situation and their own mistake. I am throwing that cloth which is $180 to the trash.

Express in the Galleria mall is the worst store you can shop. Their customer service sucks.One of the workers named Ali he is rude, Disrespectful, has no customer service. As long as this guy Ali is working there I am done with Express.

I received a giftcard (which expressly states that it can be redeemed at Express.com), but when going to checkout it says that giftcards can only be redeemed in-store. This is a ridiculous policy and should be repealed ASAP.

They've been going down hill for several years now and now they won't even accept their own gift cards. They've now lost a loyal customer from me and I ended up checking out with a $160 cart instead of $300 because they wouldn't honor a $25 gift card. Despite the fact that the card says right on it that there's no expiration date and that the card can be used on express.com, they've apparently decided effective May 1, 2024 that gift cards can only be used in-store.

Don’t buy a gift card from express, they no longer except their own store gift cards, So anyone that has received one for a gift you are unable to use for online purchases Spoke to customer service even spoke to supervisor and she admitted that what they are doing is not right and forcing people to drive to the store and make purchases. Also confirmed that they are putting stuff that doesn’t sell online in the stores, so if it’s cute don’t expect to buy it in the store . She then told me I could use another source of payment. I told her no you have my money sitting on your gift card . Poor customer service and feel they are doing shady practices.

Was unaware that Express changed their 60 day return to 30 days. Of course they have no sign in store or tell you when they give you your receipt that things have changed. I went in one month and four days to exchange some thing that had an odd fit. I believe it's actually was a manufactures defective shirt. Manager at store was useless. When I said I don't want the shirt she literally took it from me and put it behind the counter like they were to keep it and put it back in the inventory without giving me any store credit or anything. I looked at her like what exactly are you doing? I took my shirt I called of customer service, who are even more useless than Her. I will not shop here at all. They suck out loud.GTFOH

I don’t know what happened to this store. Quality used to be on point. The portofino shirts I used to buy that were stellar quality are now thin, wrinkled junk. Customer service is useless - they always have wrong info, send you on a wild goose chase and cannot seem to understand basic requests for returns, send incorrect labels and packing slips and then tell you they never received even though I have an email stating it was received. They close all their stores and then charge a return shipping fee. This store is not worth it anymore. Plenty of other clothing options to choose from.

Bought 3 pairs of jeans, after a week of using them, the blue washed jeans frayed and ripped, at the crotch, just below the zipper. 😔😔😔 (outlet in fort myers Florida)

God forbid you make a mistake on your order. I needed to changed the shipping address after I ordered my clothes and they wouldn’t let me change the address and the order hadn’t even been processed. All because I called 40 minutes after and not under 30 minutes after I made the order. What kind of rule is that?

So not only could I not get my clothes, I didn’t get a refund either and I’m out $80. They said take it up with the delivery service, even though THEY wouldn’t let me change my address.

I’ve shopped here for the last 15 years and I’m absolutely done.

All the clothing I see online do not look very nice. I once thought of this store as professional and classy.

My Wife shops early for Christmas, she bought me shoes that weren’t my style, we went to express to return them but we are passed the 60 day mark and they told us we can’t return or even get a store credit . I planned on getting something else. Even after being a loyal costumer for more than 7 years, and being an A list customer who spends a good amount money there. We then called costumer service they told us to basically just screw off. So now I have shoes I will never wear . Therefore we will be canceling our card, don’t waste your time shopping here.

I've been a long time Express customer, but over time online ordering and customer service has declined. I am currently stationed overseas, and ordering via an APO address, which they do allow, is more than often an issue. The majority of my orders are stuck in processing for weeks, only to finally be cancelled. If I've used express cash, which I earned, I have to call into customer service in order to have that refunded to me.

Bought jewelry for worth $160 for winter presents and the earrings have broken, 1 broke after 2 time wearing and one broke while opening the gift bag, so fragile and poor quality and expensive $$. Will stay with my gold/silver jeweler than statement fashion jewelry.