Express Avis 

Do not shop with express.com safe your self time, money and nerves. Bad bad bad all around bad. Customer service sucks and products are awful

I will never order from Express again. I bought 4 items and wanted to return 3 of them; however, the company's shoddy International returns policy makes me feel like, just because I'm in Canada, I'm an afterthought. No shipping labels offered for the return...just drop it off at Landmark Global and they'll know what to do with it. Really? They'll know just off the top of their heads it has to be delivered to Express in the U.S. somewhere? Have had bad experiences with U.S. online retailers and their International returns policy in the past and have had enough. Won't order from Express or any other U.S. online retailer again unless it's Amazon. Can't go wrong with Amazon and their return policy.

And oh by the way, Express, read your reviews. They're absolutely horrible. But you probably don't care. And neither do I care anymore about doing business with you.

Third time I tried to buy a pair of jeans and not receiving my order

Used to shop Express for quite some time. Had a substantial amount of credit on their card. In 2019, part of it was reduced. Yesterday they lowered it more. Their clothes lately are overpriced cheap junk. Will no longer be a customer of theirs and returning last item today. They deserve to go out of business for treating a former customer like garbage. Karma will be a you know what for this one!

Express is now on offering items from the marketplace such as designer glasses from Jimmy Choo. I purchased a pair of glasses and I received a pair that looked nothing like the picture. I learned I could not return them. When I called Express they first gave me a bogus number. Then I talked to a supervisor and he gave me an email and phone number. I received an email back from the Jimmy Choo associate in China saying they could not process returns and Express had to. I then called Express again. The express supervisor said there was nothng that can be done. So I’m stuck with ugly glasses that cost a lot! Express is going to go out of business if this company keeps doing this type of bad business with outside vendors. Nowhere on the site were these terms spelled out when I made my purchase nor was it stated I could not return the item.

The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy when they just started it now the design are terrible and very poor quality and over price for what is become!! I do not shop here anymore for that reason!!!

If you're from Canada, beware! My first purchase went without a hitch in August. I just attempted a second order and it turns out they are now charging a new 82$ USD international processing fee on my "free shipping" order. If I hadn't paid attention I would have missed it! It's scammy and way too costly.

Not ok, Express.

Andy the owners a very problematic person and has issues don't go there Andy is really rude

After losing weight dropping down 3 sizes. I ordered a dress at their website. Came on time for the wedding I was going to. Was a bit big but, I took the dress back was told that I couldn't return it or exchange it. Even after i purchased it on their website. So when i got home i immediately went to work on it, I fixed it. Meanwhile they did say I could but that's not true😡

False advertising to the max -- saddened. I went to place the first order I've ever did online with them because they sent a coupon for $75 off of $200+ in purchase. When you go to use it, they say 'oh, we are having an online sale so we turned off all coupons--but we will give you 10% off lol. I wanted a few career things for work, and I rarely shop for myself, so it was sad to see this kind of false advertising with a brand many look at favorably. I will not be ordering the $230 worth of merchandise because of this.

Express buy is a FAKE WEBSITE SCAMMING people of there money I just got a refund from my bank thankfully or I would of lost $187 for a tin of Forest green White Knights paint that never existed these people are lowlife scum of the earth ripping innocent people off !!! I’m from Australia DO NOT BUY ANYTHING from these SCAMMERS !! Took me over a month to realise I was not receiving the goods after they could not provide a tracking number or any response

Poor customer service. Store never sent out order yet customer service states you must wait 16 days for reship or refund.

I’ve been shopping at Express.com for about 10 years now for work & casual clothes and I love them. They did have a dip in quality around 5 years ago so I went on an Express purchasing hiatus, but now post covid their clothes are worth the price in my opinion. Sometimes I get some duds, but I am easily able to return in store. They also have some awesome sales and clearance specials (all returnable!) and their rewards incentives aren’t bad. Love the styles, will continue to shop here as long as they keep up their quality and I can fit into their clothes.

I hate to make the other reviewers feel invalidated, but I was on here writing a poor review for a company that actually deserves it and thought about what a great company Express is by comparison. At least in terms of their customer experience, they are among the best. I can't speak to how they treat employees, and I hope that their workers abroad are being paid fairly. You do pay more than Fashion Nova or H&M, so hopefully that gets back to them. Anyways! As a shopping addict who has bought clothing from Express ever since I was a teenager (middle aged now), I can say they are a great company for users. They have a massive selection, and their online experience in particular is stellar. I wouldn't change anything except to lose the videos off of the landing page as they're stressful to see when you're trying to relax and scroll. Express is great with returns and does refunds easily. Their stuff is quality, and they also have great sales. They combine casual and fancy perfectly. And they're from Ohio just like me.

Dear to Whom it May to Concern,

I am writing to express disappointment with my recent visit to your Express store at Tinton Falls, NJ. After using the restroom as per a cashier's direction, a confrontation with the store manager occurred. Her unprofessional behavior, including demanding my departure publicly, was unexpected and disheartening. The manager name was Tara.

My intention was to make a purchase during the visit, having found a shirt of interest. However, the manager's actions gave me pause about supporting an establishment with such an atmosphere. Customer interactions significantly influence a brand's image, and her demeanor fell short of expectations for Express.

I sought assistance from the management team, only to learn they couldn't intervene due to their role as landlords. Their redirection to your website provided an apology.

For reference, the store's address is:
1 Premium Outlet Blvd
Tinton Falls, NJ 07753

I hope this feedback aids in internal improvement. Open communication and commitment to customer service are vital. Thank you for your attention.

Sincerely,
David

Express used to have great looking clothing. Now every time I walk through(2020-present) its like everything faded out to Mayberry RFD. The stylishness of the styles has dissipated.

I gained $40 of rewards and it was showing in my account. Upon checking out the $40 rewards went away. Customer service would not reinstate the $40 even though I've been a loyal customer for YEARS. I Will NOT shop here again! They're too money hungry!

Express brand is good express store is good my issue is with Marketplace 4Laps that u buy thru Express if u want to exchange or return express store wont do it, u go thru the 4Laps app email them and u never get a answer. I Wont buy from them anymore.

Not sure what happened but this company really went to $hit. Went online to place an order, won’t let me do it no matter what.

Then I chat the representative and after slow reply back and forth, they tell me we can help you so you need to call the number and do it through there after 10 plus min.

Called the customer service and another 10 minutes later they say they have no account info and unless I have my card they can’t help. Also the girl on the phone was trying to tell me my math was wrong when I was literally reading the cart line by line in the app. I got so irritated I just hung up.

I tried again to place my order 4 hours later and still it wouldn’t work so I had to call again to customer service. After another 10 minutes of excuses after excuses about tech dept, about chats abilities, about their sale causing so much traffic I “still don’t have my order placed!”

I was offered a $5.00 credit for future orders is all they wanted to do which I politely turn down as it’s just not worth my time.

Also ALL of the people sounded like they are from a third world country with no customer service skills other than just reading a script.

I definitely won’t be shopping with this company again.

Absolute money grabbing. Shop online for 2 x 55 dollar worth of merchandise. Get charged 33 dollar. The email said the item will arrive separately. So it means each package contain 55dollar worth of good and exempt from custom. Nope nope nope, they charge 30 dollar without telling me. It's not in the bill. I have to ask customer service to figure this out.