Express Avis 

Horrible, absolutely disgusting customer service and overall experience. I placed 2 orders that products were available . I was charged and immediately after that within 10 min the orders were cancelled. I got my money back after 6 weeks and they kept telling me that is the bank fault . The bank told me that Express is holding the money for 6 weeks as it was showing the release of funds in their system . Even I phoned the customer service after that and spoke to Hazel to place the order for me, she was absolutely useless as I had to tell her that on products I was ordering they had a promotion buy 1 get 2nd 50% as she was charging me full price . Even order placed by her was cancelled within minutes and money refunded after 6 weeks. 1 year ago I tried ordering with a gift card and even that one was cancelled.Don’t ever buy from theme . They are horrible

Customer service is severly lacking. Placed an online order and realized that my computer auto-populated a different last name. I called immediately after ordering and was informed that it was "too late to make any changes to the order." They couldn't even hyphenate the last name to ensure proper delivery which is easy to do by a quick few computer strokes and super important considering the location it is being shipped to. I was told to call the shipper (UPS) who notified me they are unable to make the change but that the shipper could make the change or communicate changes in the delivery system/order. I called Express back and explained what I was told by the shipping company. Was again told they were unable to accomodate this simple request. I mean how easy is it to do? This second customer service rep told me they allow corrections and modifications to orders within 30 mins of placing an order online. Clearly not the case as I called less than five minutes after placing my online order. Do not recommend ordering online. Customer service reps make a simple request difficult. Seeing as I do not have an Express in my area, I am limited to shopping at this store online, which I refuse to do again moving forward.

FALSE CARD CHARGES: All Express customers need to remove their cards from their accounts due to fraudulent orders and charges being placed.
17 N State St, Chicago, IL 60602- This store is unethical, they are most likely stealing customers information and charging to their cards. They do not scan order confirmation upon pick up, they falsely claimed Xavier Johnson's name is on my account (no one is on my account besides me) and allowed him to pick up $500 worth of clothing with no I.D. or order confirmation bar code they were suppose to verify with. They even went as far as to tell me cameras did not show the area of where people pick up merchandise. This store deserves an investigation into its employees.

It is a company who steals your credit card info as well as assists others to use stolen cards to purchase goods. Do not buy from them unless you want your personal data to be hacked.

La tienda menos recomendable cuando se trata de serial cliente

Had a great expirience. In castlerock outlet location

DON'T BUY FROM THIS WEBSITE. ITS A SCAM TO STEAL YOUR MONEY. IT IS A FAKE SITE TO STEAL YOUR MONEY. Took my money but the products never arrived

order 2 men Shirts for Christmas gifts- I receive one shirt and not the other. I was on the phone for 2 hours trying to figure out what happen and order another shirt.
It turns out the shirt was backed ordered...not notifications. They tell they can send me another shirt but I have to pay for it again!!!! Ill get credit for the original order but it will days 7-10 business days and I have to wait for the new order. This company is so full of crap! I will never order from Express again and will pass the word to all my friends and family!!

Well most of my wardrobe is Express. Not recent due to the fact that when I shop online there is males modeling the women’s clothes yet their main clientele in the women’s department is ACTUAL women! I can’t picture their products on my female body any longer so they lost my interest and purchase. Bye express!

I've been shopping at Express for years. Like, since the 90's. Over the past half decade, I've never been so spammed with price markdowns and clearance. Some materials even feel cheaper. Like they started allowing cheaper manufacturers to produce their goods.
My most recent experience has made me reconsider them as one of my go to's for a quick, stylish choice.
I purchased a pair of shoes from online. Before one hour passed, I contacted them to see if I could add my gift card to the purchase, or to just cancel and reorder. They told me I had to contact the distributor of the shoe to process a refund. Weird but ok. I contact the distributor, which I had to log in to my express account to see who it was, Journee Collection, who tells me it's too late and the order has been shipped. Frustrated but not the end of the world.
I then contact Express (email) to ask if I can return an online order to the store. The answer, yes. So that's what I do. I drive 20 minutes to the nearest Express, who then tells me I can't return this item to the store and that there should be a return label in the shoe box. Again frustrated. I drive back home and open the "never opened" shoe box to discover that no, there is no return label. (So Express, even your employees aren't fully aware of how to assist YOUR customers.) I then email Journee and ask how to return this item. They send me their address in Utah and inform me I would need to cover the shipment cost. What?! Seriously?! Never again Express. I'm done! Can't believe that this is where you are as a brand.

Absolute worst online shopping experience ever. Horrid customer service that just runs you around in circles and doesn’t even read your message and respond to your issues. The website and app are always having technical issues. Quite frankly I think the whole website is a sham and whoever runs this business has no idea what they’re doing.

Was placing an order, first clue something was wrong was the price and all sizes available on some of the best JORDAN Sneakers. Next clue was the reviews. Thank god i took the time to research company or i would of been out of my money and scamed like 98% of the people who try to conduct business with this awful online realtor. Do not buy unless you dont mind losing your money.

They shipped me my order and failed to include an item. I informed them and weeks later, they shipped me a random pair of shorts instead of the shirt I purchased as a “replacement.” It’s been over a month since I paid for the shirt, and I haven’t received it. They haven’t offered a refund or any sort of compensation for failing to send the item I paid for. Express is a scam.

I was scammed out of $80 bucks . No return email , no shipment. Order almost 2 months ago and nothing . This place is horrible ! Do not order from them ‘

Ordered and paid on the 14th of August 2022, for Father's Day and up unto date, no response from my emails or further feedback.
Putrid Service!

I ordered something when they had a one day. A month ago and my items still haven’t been delivered .. they answered one email asking for order # but since haven’t answered any of my emails and items so not delivered they charged me $28 for my order .. I Will never shop there again online and the items were for my nephew birthday thought it I ordered 2 weeks in advance it would be here but guess what .. nothing

First time I have ordered food from there let me tell ya never again it’s absolute scrape

Not the best when you order online they can’t cancel orders even if it is within hours of making it, ordered something online called to cancel and they said I have to wait until I get my clothes and return it, I went in store and shopped that’s why I wanted to cancel, but they want to do double work, keep thinking online shopping is as easy as Amazon but no. Oh well I know from now on

I have decided to close my express.com account due to many mistakes and unanswered calls. This business is not a liable company in terms of refunds and account changes.
I called the company to dispute a $27 late fee and eventually they credited $15 part of the fee. After numerous phone calls one of the managers credited the rest of the late fee $12 which went into my bank account. After closing my account I received a $12 charge which I received with my statement. I guess I was charged after I closed my account….I did not think they are able to close an account with a balance or charge a card after closing it? For over the last two weeks I’ve been trying to get in touch with a customer service representative without any luck. The bill is due in a few days and I cannot make a phone call or make a payment or get online because my account has been closed. Also nobody picks up the phone. This is the worst business I had to deal with in my life so far. If you do not want headaches please don’t sign up with express.com

Ordered leggings online. They notified me a week later that my order was canceled. I called about it because I didn't cancel the order. They informed me they didn't have any in my size. I asked which sizes were available and they didn't have any sizes over a size small... so I asked if they kept the website updated to the products they have available and got no real answer. They told me to call back in a week to check availability..that's pretty inconvenient.. why even have an online shopping option if it's not kept up to date. I assume this happens frequently because they won't actually charge you until the order is shipped out to you.