Falcon Technology Avis 

Excellent set of instructions. Easy to set up and very easy to use. Recommend as a external router instead of using mobile hotspot on my phone. Quality bit of kit.

Best experience, so easy to set up and use, pack has everything needed for different scenarios

I can now travel to Switzerland in my Motorhome , with no worries about my wife missing Coronation Street 😂

I have had no apology or recompense from falcon technology not responding to my request for the adhesive missing from my order, this being the 7" monitor and magnetic camera they are advertising in the Camping and Caravaning magazine.
I decided to buy falcons camera monitor bundle, when it arrived I noted the adhesive was missing, I immediately sent them an email informing them of the missing adhesive. I'm was told that the adhesive is supplied in the camera mounting plate box along with plate.
It has taken 46 days of emails and fobbing of by falcon technology to finally get them to send me the missing adhesive.
At the time of me placing my order falcon technology had an offer of a free mounting plate offer, the plate arrived in a box which states on the outside that both adhesive and plate were in the box, but no adhesive.
I asked for compensation but this was ignored, this is the first item I have bought from falcon, I don't think I would buy anything else from falcon technology.

Falcon customer service team were very helpful and I was able to resolve the issue I had very quickly. Would absolutely use Falcon Technical again and recommend the whole team

Excellent piece of equipment that all caravan and motorhome users should have. Well presented in its own carry case with all the essential instructions to get you started.

Assists either the safe parking of your vehicle and allows you to monitor traffic build ups behind you that your mirrors don’t always see.

No more blind spots to the rear….. protects your vehicle from damage and provides increased safety for pedestrians and cyclists.

The product we got was the Falcon 4G Combo.
We didn't get any joy when we were setting up. My husband and I both contacted via messages and emails but all we got waa AI replies. Phoned twice and were told that the technical team would call back. No one ever called. We had no option but to return the product. Really annoying but the aftercare was non existant.

The Falcon rear view camera system is so simple to fit and use with fabulous vision from the back of the caravan. I am an LgV driver and have towed a caravan since the 1980’s and this is totally revolutionary.

I want to add the team at Falcon are brilliant with after sales also. I caused a problem with the mirror by dropping it (My fault) and it was replaced within a few days at a sensible cost.

Chris williams who I bought off is always contactable and a true old fashioned type of salesman giving total customer care.

I totally recommend this product for all caravan owners.

Having seen the Falcon rear view camera for the caravan on Facebook and reviews we decided to order one. The team at Falcon were excellent and I received the camera in two days. Fitting was easy I just followed the link on Falcon. Excellent view through the camera on motorways and through the narrow lanes through Cornwall.Thanks Falcon.

I purchased a Flying Saucer type Ariel from Falcon, & that was my 1st mistake. 2nd was buying via eBay. The first Ariel arrived in pieces. This was exchanged for one in an unopened box. Fitted as per the instructions, & didn’t get any reception at all. As it was fitted to a Motorhome, I did try in a few locations. Each gave no or disrupted signal. They asked me to return the Ariel. I removed it, & sent it back. While it was installed exactly as they instructed, so as not to twist the cable. But when Removing, it is completely impossible for the cable not to twist due to using sealant to fit correctly. While the Ariel not working was one thing. Their Customer Service was absolutely awful, repeatedly refusing to accept their product didn’t work. Constantly blaming me for installing incorrectly. It was their poor design that made removing the Ariel impossible without damaging the cable. They refused point blank to refund, despite being within the legal 30 day window. They made an embarrassingly small partial offer, despite that they already had the unit back with them. In the end I had to go via my Credit Card supplier to resolve the issue, as they fought eBay’s customer protection. Again Falcon challenged the refund thought out, & it dragged on for months. I had to repeatedly send photos of the issue. While the product was cheap rubbish that didn’t work. It was their appalling Customer Service that is beyond belief, & looking at other reviews. It’s something they don’t seem to want to improve. For that reason, I’d never buy anything from them again.

Great job contact with Chris was spot on
Replaced damaged WiFi unit retrieved
Sim I managed to jam in there only
Charged standard repair although gave
Me new unit
Thanks again

Rob mcintyre.
I bought the Falcon 5g Evo which has managed to give me Internet access in a house and area where I am unable to even make a phone call. Really impressed.

Delivered on time.. simple set up, picture and sound quality excellent. Great bedroom tv

Lovely welcome at Hill Farm, work carried out promptly a very pleasant experience.

Excellent rear view mirror, I couldn’t be without it now!

One star since customer support does not seem to exist by this company. The ladies that answer the phone(s) at Falcon are all friendly , take all your contact data and tell you you'll be contacted.
I'll put it this way...I removed a letter from Falcon on my rear view mirror camera for each time I did not get a response from Falcon via phone, email or Facebook. My camera no longer has the Falcon name on it.
I won't advertise a company's product when I am treated like that as customer.

UPDATE:

First off, going back to my 1 star rating on the customer support.
What borhered me, and why I gave and leave my 1 star, is that I was never connected with anybody when I callef that could answer some questions I had, the mounting was one of them. The friendly ladies took all my info, including my telephone number. If I wanted back and forth emailing I would have emailed in the first place and not called. Why was I asked for my telephone number when they knew I would not be called?
Anyhow, maybe I'm just old fashioned, but speaking with someone on the phone saves allot of back and forth emailing as perhaps other questions may come up. In the conversation. One call and everything can be taken care of.
As for the product, the magnetic wireless rear view mirror camera. Just got back from vacation and gave it a good run through. I LOVE IT! GREAT PRODUCT! 5 STARS! I WOULD DEFINITELY RECOMMEND IT!
It would be great if Falcon could somehow integrate a motion sensor to alert you at night, or day if you wanted, if someone is near your motorhome or whatever you have it mounted on. I'd have a couple these on the motorhome in that case.
Again, great product!
Sorry about the 1 star, my personal view on customer support.

Highly recommend, great solution for WiFi in the motorhome , purchased the 4G combo Deluxe very easy to set up and get going

Tv Carry / Storage case
We have just purchased the falcon tv carry/storage case for our MotorHome
Excellent product. Great quality and great protection for our new tv

Falcon fitted their latest 5g router to our new Carthago Cline . Great service both before, during and after fitting at their Cheshire site. Router works well highly recommended friendly family firm .
Thank you

Having purchased items from them in the past I needed a safe and high quality storage hard shell case for my TV for my campervan, saw many online bits this one stood out so purchased it. It wasn't the cheapest but most definitely high quality and great value for money highly recommended