Fandango Avis 607

If I could give a 0 I would, I purchased tickets for myself and my son for a movie and by mistake I purchased them for an incorrect showing, mind you the showing had already started. When asked if there was even an option to exchange, they kept saying sorry even though they acknowledged that this should not have happened. After this rest assure that I will never be utilizing Fandango for movie ticket purchases ever again in my lifetime.

Their customer service is absolutely awful. No one answers the phone, I can't cancel my account or use 'forgot password', it is a complete scam.

Wicked streaming. Stoped half way through. Would not respond. Woulds not refund

Horrible customer service. I cant begin to tell you the numerous problems I have had with Fandango. They couldn't find the tickets I purchased even through I sent them the email with conf # that they sent me!!
You cant get thru to them by phone and no one available under chat.
Stay far away unless you want headaches

I just found out they are changing yo a so called licensed afreement instead of you owning your digitals I do not feel comfortable purchasing under these terms. I am very disappointed you buy something that may not be there in a year or so. I purchased over 1200 movies now you loose mt business because of a California law go woke you go broke.

I used to love Vudu, but the "new & improve" Fandango at Home app is Terrible. After you buy a movie or TV show, you can only watch it via their App. Back when it was Vudu, you could download the movie/TV show you BOUGHT and then watch it on a different device (aka Tablet) without being on the Internet.

When I contacted their "customer support" they sent me an e-mail which does not answer my issue but tells me I can not use their app outside of the USA.

I don't understand why they are restricting how we watch the Movies/Shows we purchased from them. By making us use their APP, so you can only watch in the USA, they are restricting the use of your purchase. If I bought a Movie on a DVD, the price would be the same and I could take the DVD anywhere I wish. ALSO any Movie/TV show I buy from Prime is easily downloaded and most of the time they are cheaper. I guess they want to lose customers!

Fandango at Home is an absolute joke. And Fandango itself probably isn’t much better. I’m about ready to cancel my Fandango membership.

I’ve been trying to use a code that I received for being a member of Fandango. It’s a code that can only be applied to Fandango at Home. But there’s glitches with the code or something. I’ve contacted Fandango at home four days ago by calling them. The issue has yet to be fixed.

Every time I get an email from Fandango at Home the issue is never fixed. They keep asking for the code, even though I gave them the code over a dozen times. They keep asking me to verify myself, even though I have constantly done that.

Why can’t they just stop messing around and get the problem fixed. Either fix the code or give me another code or a credit and just fix it. What the heck are they doing?

Fandango At Home is a joke! The rating system for my experience with this company doesn't warrant the use of a meteor, let alone a star. I have made more than 10 attempts to reset my password after my current one stopped working, with no luck. Fandango At Home customer service is about as useful as dirt on water, which is ... wait ... MUD! I have spent money on movies and cannot access them. Clearly this company needs to be sued for negligence. Now along with so many others, I am a victim of this unscrupulous company

They swindled me out of $50.82, because of exchanges and then the cost of 3 tickets that has to go into Fandango in store credit, bc of a child illness (flu). I was on the phone with several representatives. One rep. Hung up on me, after telling me their system error was my fault, because I tried to access the money that I had in in-store credit, too many times, when I got the system glitch on first attempt. It would not let me use the $50.82 to re-purchase 3 tickets at a theater, to watch captain america, when my son was well. We would still have 1 other ticket in fandango credit, remaining ($16.94). So I thought, maybe I try to go IMAX, and use up the funds on a more expensive outing. Tried that for two tickets, added $3.00 to match what was owed, and the system glitched and would not let me purchase the tickets, though it went all the way through the process and showed the credit going to the purchase of the 2 IMAX tickets. So the problem for escalated twice. I heard back from them, the first time, and they had blocked my Account and card. They unblocked the account, not the card, and when I went back into the system, my balance was $0.00. They tell ME, the person that has been calling and emailing them, the person that still has not watched captain America with his kids, that fandango owes me nothing! Their system shows I have a ZERO balance! But that’s ok, we know what KARMA IS! And, I’ll make sure my friends and my friends’ friends know to NEVER USE FANDANGO for anything. They are liars, thieves, and crooks.

Horrible horrible scammy site. Ordered a popcorn bucket compbo for my kid with movie ticket. Charged and confirmed that they received order but never sent the ticket. I am trying to resolve so my kid can see the movie he wants and now they want me to send credit card statements to show the charge...their own email showing they charged me wasnt enough. On top of that I was trying to get my kid into the premiere and now I am waiting for their 3 days for them to "get back to me." Never use Fandango

I ended up out over $67.00 for a movie I could not even watch. Their app did not work and they never sent a confirmation. I could not open my account and kept getting an error message and the tickets could not scanned. I had to purchase another set of tickets in the theater. I was instructed to call Fandango which I did from the theater and dispite even proving I had called them to get refunded for their app not working they did nothing. The theater was aware of the whole ordeal. Sadly, Fandango just kept quoting there policy of us not canceling prior to start time. We tried to log into the website and access a confirmation code but could not get it receiving an error message. By the time we were able to reach someone we had to buy another four tickets for the 6:30 showing since we could not see the 6:05 showing we bought on Fandango. Their app had error messages and at last got in at 6:35 while on the phone with a representative. First call hung up and 2nd call again stated they could not credit or refund. Very unsatisfactory customer service. They may have a policy but when it is their fault and an issue with their website how can they not make things right? They ruined my evening and I paid a total of 132.00 for a duplicate of 4 tickets.
I will never use them again.

Horrible customer service. Opened account last night,redeemed gift card and now will not let me get back into my account and did not receive confirmation of my purchase.

Bought a ticket for a movie through Fandango, and the theater had issues showing the movie. Fandango didn't refund my money due to an absurd policy that the screening had already taken place.
I hope companies like this won’t have a place in the future.

First of all, the “convenience” fee is ridiculous! There’s absolutely no convenience going on!
Now on to my main gripe….I had a gift card given to me. We spent most of it ($19.99!) trying to watch Wicked. My husband and I thought we had a month to watch it. We’d been dealing with our sick kitty for more than two weeks, then we had to say goodbye to him. 💔
We sat down tonight to finish the movie and it was not available. There was less than an hour left.
I went back and forth explaining what happened to them. Emails and phone calls. For over a week! Do you think they’d have a little sympathy for us and allow us to finish the movie? NOPE! I’m so disappointed in that business. Ugh.

I reached out to Fandango customer service about a old gift card I had and they were able to help me out, overall the customer service was a little frustrating at first but in the end, I am satisfied.

Fandango’s category called Fandango At Home with ads is useless and a waste of time. The ad section was running at about 1/10th speed so I signed out. After signing back in it ran faster but the ads section was about 20 minutes long and when I quit it was still running. Plus the choices are terrible - except the one I chose. I will never use it again.

The theater was not showing the movie we bought tickets for through Fandango. Fandango refused to refund the movie because the "showtime" had passed.

Biggest scam ever do not buy tickets their customers service are the worst I will be putting a complaint to the BBB to shut this scam down

Don't go through this company to get your tickets. It's more expensive because they tack on a convenience fee. If I did have a gift card, I would have got my tickets at the theater. Also my total was 46 dollars and some change. I used a 50 dollar gift card and they kept the rest of it. I know it's not much but it's the principle of it. Also...46 Dollars for 3 people to see a movie is ridiculous. This is my reminder of why we don't normally go to the theater

If I could give zero stars, I would. This company has hands-down the worst customer service I have ever experienced. Trying to get a response from them is like shouting into the void—except the void would probably be more helpful.

After multiple attempts to resolve an issue THEY caused, I was met with nothing but unhelpful, dismissive responses and endless delays. Their representatives are either incompetent, uninterested, or both. No one takes accountability, and the level of disorganization is beyond frustrating.

Save yourself the headache and take your business elsewhere. This company clearly does not care about its customers—only about taking your money and disappearing when problems arise. Absolute nightmare!