Farm Direct Avis 

2 154
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... Voir plus

Noté 5 sur 5 étoiles

I've been doing my weekly shop with Farm Direct for the past 6 months and I think they're fantastic. The range of produce they offer is incredible and you can taste the difference in quality. Always... Voir plus

Noté 5 sur 5 étoiles

Farm Direct is a supplier of an extraordinarily wide range of products, both fresh and packaged/tinned from all manner of small scale farmers and growers in the UK. Excellent service.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been using Farm Direct for a few years, and absolutely love it. The food is great quality, you can choose what you like (not limited to boxes), you know where everything comes from, and the team... Voir plus

À propos de l'entreprise

  1. Supermarché
  2. aussi dans
  3. Magasin d'alimentation bio
  4. Magasin d'articles saisonniers
  5. Primeur
  6. Service de commande de repas en ligne
  7. Service de livraison des courses

Écrit par l'entreprise

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(2 154)

141 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Tray of eggs missing from my order,

Tray of eggs missing from my order,
Emailed them they gave a date for delivery but nothing showed up on the date they were supposed to be delivered.
Had to phone them to sort out anothere delivey date.
They was delivered.
First time anything like this has happened,
I will still order from them again.

30 avril 2026
Logo de Farm Direct

Réponse de Farm Direct

hi John,
yes we made a mistake,
i am sorry it was a poor service,
sorry for the inconvenience caused,
Robert

Noté 5 sur 5 étoiles

Great ethos, helpful staff and quality products

We were over the moon with our experience of Farm Direct. Lovely people who served us when we collected our iris plants - so helpful with advising how to plant the them properly. They're all planted and looking forward to them blooming.

Seeing the place also made us want to buy from Farm Direct again in the future and support the business. The produce looked great and I love the ethos of the company. Great to "Meet the farmers" on the website to see where the produce is coming from.

Looking forward to buying from them again.

9 mai 2026
Avis spontané
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Réponse de Farm Direct

hi Rosie,
thanks so much for the generous comments, very much appreciated!
Robert

Noté 5 sur 5 étoiles

Fabulous veg

Fabulous veg, meat and other groceries from sustainable sources at reasonable prices. We look forward to our weekly delivery.

1 mai 2026
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Réponse de Farm Direct

Hi Sophia

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it means everything to us!

Thanks

Robert

Noté 5 sur 5 étoiles

Fresh vegetables and they beautifully…

Fresh vegetables and they beautifully smell like vegetables , great quality of fish and meat, good price as well, I am very pleased.

30 avril 2026
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Réponse de Farm Direct

Hi Wioletta

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Noté 5 sur 5 étoiles

I absolutely love Farm Direct and tell…

I absolutely love Farm Direct and tell anyone who'll listen to order from them, I think it's a really reasonable price for beautiful muddy vegetables

30 avril 2026
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Réponse de Farm Direct

Hi Natasha,

That is great to hear, thanks for taking the time to feed back, it is very much appreciated!

Thanks

Robert
Farm Direct

Noté 3 sur 5 étoiles

Quality

Overall, I'm happy with my purchases, which I make fairly regularly. However, this time I ordered asparagus, unfortunately, the quality was poor. They were wilted, very thin, and broken. They weren't really edible.

25 avril 2026
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Réponse de Farm Direct

hi Bogumila,
I am sorry for this poor quality item, i have just refunded it and am sorry for the inconvenience caused,
thanks
Robert

Noté 5 sur 5 étoiles

Great produce and service

A great selection of fruit and vegetables direct from the farmer. Fish from the ship and bread etc from the baker.
Excellent service and prices.

25 avril 2026
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Réponse de Farm Direct

Hi Gary

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it means everything to us!

Thanks

Robert

Noté 4 sur 5 étoiles

A great shopping experience

A great shopping experience, with fresh products and good prices. The only area for improvement is to notify the customer when an out-of-stock item is substituted, to check whether the customer is happy with the replacement.

25 avril 2026
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Réponse de Farm Direct

hi Fabio
thanks for this feedback and i am sorry for the issue arising and for the inconvenience caused,
Robert

Noté 5 sur 5 étoiles

Food Heaven delivered to your door

I had my first order delivered this morning, and I am in food heaven right now. I love that the food is seasonal, fresh, locally sourced, and super traceable - the website lists which farm each item comes from, so you can see exactly which small producers you are supporting. From what I've tried so far, the quality is far superior than what you'll find at the supermarket, and often comparable in price. Delivery was easy, with options for different days, notifications and live tracking. For the veg box, I like knowing what you're going to get ahead of time and the flexibility of not having to sign up to a subscription, so you can adapt each week. Do yourself a favour and try the fennel salami - it's the best I've ever had!

1 mai 2026
Avis spontané
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Réponse de Farm Direct

Thanks so much for your generous comments, it means everything to us! Robert.

Noté 2 sur 5 étoiles

I'm dissatisfied because some eggs were…

I'm dissatisfied because some eggs were broken, vegetables and fruit were scattered in the carton, and the milk I ordered was missing. The eggs and milk were delivered the day after I emailed them. But I won't order products from this website again.

2 avril 2026
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Réponse de Farm Direct

hi Gabriela

I am very sorry for this disappointing service and we are very sorry to see you go,

Robert

Noté 5 sur 5 étoiles

Brilliant delivery

Brilliant delivery, basic website but easy to use and navigate. Highly functional. Love it, have recommended it a lot. The food is also amazing.

28 mars 2026
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Réponse de Farm Direct

hi Natasha,
thanks so much for the kind feedback, very much appreciated,
Robert

Noté 5 sur 5 étoiles

The best food great value for money

The best food great value for money, dillious I really enjoy food from the farm.. thank you

26 mars 2026
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Réponse de Farm Direct

hi Lucia

thanks so much for your support and feedback, it is hugely appreciated!

Robert

Noté 5 sur 5 étoiles

The produce quality is fresh

The produce quality is fresh. Sourcing from local farms and suppliers is brilliant. I have used Farm Direct since 2020 and have never looked back.

If they make a mistake with packing / delivering they always own up and accept liability.

The tracker is so good as I am working on the day of my delivery and so can plan my work schedule around delivery.

I also like the weekly email which is thoughtful and makes me think seriously about my part in doing the best for the planet.

They are a friendly team.

28 mars 2026
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Réponse de Farm Direct

Hi Geoff

Thanks so much taking the time to feedback, we are really grateful for it and for your longstanding support and kindness.

Robert

Noté 4 sur 5 étoiles

Reliable deliveries, great range

Reliable deliveries, good range of products. Meat excellent quality. Vegetables usually good but sometimes not...for example instead of a bunch of beetroot, I received 1 very large (and inevitably) woody beetroot...poor quality picking sometimes. Dairy good. Great choice. Overall really good and I have been a customer.for years.

28 mars 2026
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Réponse de Farm Direct

Hi Jill

Thanks so much taking the time to feedback, we are really grateful for it and for your longstanding support.

Robert

Noté 4 sur 5 étoiles

Product quality

Good Quality of products though some are quite expensive for the amount a d good swift delivery

27 mars 2026
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Réponse de Farm Direct

Hi Yvonne

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Noté 5 sur 5 étoiles

Great quality as always

Great quality as always. The leg of lamb was superb.

2 avril 2026
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Réponse de Farm Direct

Hi Frances

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Noté 5 sur 5 étoiles

Great customer service

Great customer service, high quality products

26 mars 2026
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Réponse de Farm Direct

Hi Molly

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Noté 5 sur 5 étoiles

Great range

Great range, lovely produce, and a fair way of dealing with customers. And always a friendly delivery. Thank you for it all!

28 février 2026
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Réponse de Farm Direct

hi G
thanks so much for the support and friendly feedback it means everything to us! Robert.

Noté 5 sur 5 étoiles

great company!

I've been with FD for a long time and whenever anything went wrong they always put it right
The quality of the produce is excellent and in spite of former delivery problems I intend to keep buying from them

27 février 2026
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Réponse de Farm Direct

Hi Jeanne-Marie

That is good to hear, thanks for taking the time to feed back, it is very much appreciated, and thanks so much for your great support!

Thanks

Robert
Farm Direct

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