Farm Direct Avis 

2 154
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... Voir plus

Noté 5 sur 5 étoiles

I've been doing my weekly shop with Farm Direct for the past 6 months and I think they're fantastic. The range of produce they offer is incredible and you can taste the difference in quality. Always... Voir plus

Noté 5 sur 5 étoiles

Farm Direct is a supplier of an extraordinarily wide range of products, both fresh and packaged/tinned from all manner of small scale farmers and growers in the UK. Excellent service.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been using Farm Direct for a few years, and absolutely love it. The food is great quality, you can choose what you like (not limited to boxes), you know where everything comes from, and the team... Voir plus

À propos de l'entreprise

  1. Supermarché
  2. aussi dans
  3. Magasin d'alimentation bio
  4. Magasin d'articles saisonniers
  5. Primeur
  6. Service de commande de repas en ligne
  7. Service de livraison des courses

Écrit par l'entreprise

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(2 154)

141 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

DOES NOT DELIVER OUTSIDE OF LONDON BUT NO INFORMATION ON SITE

NO NOTICE ON MAIN SITE PRIOR TO ADDING ITEMS TO BASKET.
JUST A CANCELLATION A DAY BEFORE DELIVERY

TELLING YOU BECAUSE THEY CLEARLY DONT RESPECT CUSTOMERS TIME by giving a response that doesn’t address the core issue of not informing people before they start putting basket. It's too late at checkout. Letting items be purchased when chosen as not being collected is poor management. Fancy picking if the order is big enough to make it worth going slightly outside of the zone? Inform of min orders. What an entitlement. Poor poor admin and site and bs instead of constructive action.
I will go directly to farms because this service by third party cannot be a*** to improve anything for the sales benefit.

16 juillet 2026
Avis spontané
Logo de Farm Direct

Réponse de Farm Direct

hi there

sorry you didnt leave a name - i am very sorry for the inconvenience caused - yes we dont deliver outside of London, and on checkout if you are not in our postcode area, then you do get a very big red sign on checkout saying -

"Please note, we only deliver to postcodes within London's North and South Circular.
We haven't recognised your postcode XXXX XXX so we cannot guarantee you home delivery.
Please email store@farm-direct.com for more information".

we accept orders anyway for two reasons

1, as many customers choose to come and collect
2, we try and be human and flexible if people are fractionally outside the delivery zone.

I appreciate that didnt work for you and am sorry for the inconvenience caused,

thanks
Robert

Noté 5 sur 5 étoiles

Ive been ordering from Farm direct for…

Ive been ordering from Farm direct for years now and I remain a customer as the quality of the produce is excellent and cant be found anywhere else.

5 juillet 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Melanie
thanks so much for your enduring support, it is hugely appreciated,
Robert

Noté 5 sur 5 étoiles

Amazing quality always at great prices

Amazing quality always at great prices. Support local produce!

29 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

Hi Oss
thanks so much for finding and supporting us, we hugely appreciate it,
Robert

Noté 5 sur 5 étoiles

Great!

Great fruit and veg. Great ethos. Great service.

4 juillet 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Sally
thanks so much for finding and supporting us, it means everything to us,
Robert

Noté 5 sur 5 étoiles

always fresh produce and very good…

always fresh produce and very good value for money

4 juillet 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Marlene
thanks so much for finding and supporting us, we hugely appreciate it,
thanks
Robert

Noté 5 sur 5 étoiles

I use Farm direct regularly

I use Farm direct regularly the company provide delicious, quality farm fresh produce at a reasonable price. The communication is excellent and they really care about their customers.

2 juillet 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Elaina
thanks so much for your longstanding support, we are hugely grateful,
Robert

Noté 5 sur 5 étoiles

Great produce at a reasonable price

Great produce at a reasonable price. Deliveries always on schedule and easy to track. I use it every week.

25 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Adam,
thanks so much for your great support, we really appreciate it!
Robert

Noté 4 sur 5 étoiles

I like the produce

I like the produce - more flavour than what you get from the supermarket. And more variety of things like jams and chutneys.

Though I would appreciate fewer mistakes with my order.

29 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Kate
thanks so much for the positive and fair feedback - yes we do need to improve for sure,
thanks
Robert

Noté 5 sur 5 étoiles

Have used them for several years

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery is efficient and any problems or missing items have been dealt with promptly. We like the poultry, they do very big and tasty free range chickens and the seafood is good. There is a regular email about what is in season. Would definitely recommend.

29 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Nicola,
thanks so much for your positive feedback and longstanding support, it means everything to us!
Robert

Noté 5 sur 5 étoiles

Good variety of produce available

Good variety of produce available, good quality produce, Delivery time advised and courteous friendly delivery drivers.

19 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Sheila
thanks so much for the friendly feedback and longstanding support, it means everything to us!
Robert

Noté 5 sur 5 étoiles

Fantastic selection of UK produce

Fantastic selection of UK produce. The quality of the vegetables is excellent. Very competitive prices.
The delivery drivers are always very courteous and helpful.

25 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Heather
thanks so much for the friendly feedback and longstanding support, it means everything to us!
Robert

Noté 5 sur 5 étoiles

Support our amazing farmers

Support our amazing farmers! Take power from the murderous superstores. Let's change the world so it benefits humanity solely.

26 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Owen
thanks so much for the rallying show of support, hugely appreciated!
Robert

Noté 1 sur 5 étoiles

Terrible experience

Terrible experience, first of, they dont even know how to work their own website and accept orders outside their boundary lines. Secondly, after “posting” my items i wasnt informed about any boundary lines. Waited about 5-6 days thinking maybe its just delayed until i messaged them asking about my order, which is when they informed me of the boundary lines. Thats fine cool, asked for a refund over 10 days ago, still here waiting for it.

12 juin 2026
Avis spontané
Logo de Farm Direct

Réponse de Farm Direct

hi John,

i am sorry for my incompetence here - you are not in London postcode and we should have flagged this and dealt with it faster.

You would have got a bold red text on checkout saying "please note we only deliver to London postcodes..... we havent recognised your postcode..... please email us", but we do still allow people to checkout in case they are a fraction outside of the stated deliviery zone.

that said, we didnt handle the order correctly - and that is due to my failure to train staff correctly and i am very sorry for this.

you were fully refunded but we should have dealt with your situation much more swiftly.

I am sorry for the inconvenience caused, it is my fault,

thanks
Robert

Noté 5 sur 5 étoiles

good value, good quality. Good service

Farm direct is always good value. Good quality and good service. We always look forward to the box arriving!

12 juin 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Laura,
thanks for the friendly feedback and your longstanding support, it means everything.
Robert

Noté 5 sur 5 étoiles

really enjoy the service

really enjoy the service, the food seems top quality, very easy ordering/delivery process and easy to track... like supporting local growers and to be honest - seems a bargain compared to local Tesco prices.... did order to many potatoes so ended up making mash for an army - but that was my bad...
will order again

30 avril 2026
Logo de Farm Direct

Réponse de Farm Direct

hi Peter,
thanks for the friendly feedback, much appreciated.
Robert

Noté 1 sur 5 étoiles

Everything is fine until you register

Everything is fine until you register, but be careful, especially since registration fees vary from person to person, and they make things more difficult after registration, meaning an even more stressful period begins. The attitude of the Turkish advisor, in particular, is such that they perceive criticism of the school as criticism of themselves, leading to unexpected reactions. In short, the school you went to learn English becomes a major source of stress in your life.

1 février 2026

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus